Intercom

Intercom Podcast Offer | Intercom is drafted as if it could incorporate Terms and Policies | Intercom

Intercom Podcast Offer | Intercom is a public notice and Terms and Policies | Intercom is part of the agreement. ¶7 reads: "By redeeming or using the Offer, you agree to these Offer Terms and Intercom's Terms of Service and incorporated policies."

• IPOI ¶7

  “These Offer Terms apply to Intercom's Podcast Acquisition promotional offer (the "Offer"). By redeeming or using the Offer, you agree to these Offer Terms and Intercom's Terms of Service and incorporated policies.”

• TOS — first clause

  “Terms & Policies”

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Intercom Podcast Offer | Intercom is drafted as if it could incorporate Terms and Policies | Intercom

Intercom Podcast Offer | Intercom is a public notice and Terms and Policies | Intercom is part of the agreement. ¶52 reads: "These Offer Terms are governed by the same governing law and dispute resolution provisions set out in the Intercom Terms of Service, which are incorporated herein by reference."

• IPOI ¶52

  “These Offer Terms are governed by the same governing law and dispute resolution provisions set out in the Intercom Terms of Service, which are incorporated herein by reference.”

• TOS — first clause

  “Terms & Policies”

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Promotional Offer Terms | Intercom is drafted as if it could incorporate Terms and Policies | Intercom

Promotional Offer Terms | Intercom is a perimeter and Terms and Policies | Intercom is part of the agreement. ¶6 reads: "By redeeming or using the Offer, you agree to these Offer Terms and to comply with the Intercom Terms of Service and Acceptable Use Policy, which are incorporated herein by reference."

• POTI ¶6

  “These Offer Terms ("Offer Terms") apply to Intercom's promotional offer (the "Offer"). By redeeming or using the Offer, you agree to these Offer Terms and to comply with the Intercom Terms of Service and Acceptable Use P…”

• TOS — first clause

  “Terms & Policies”

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Promotional Offer Terms | Intercom is drafted as if it could incorporate Acceptable Use Policy | Intercom

Promotional Offer Terms | Intercom is a perimeter and Acceptable Use Policy | Intercom is part of the agreement. ¶6 reads: "By redeeming or using the Offer, you agree to these Offer Terms and to comply with the Intercom Terms of Service and Acceptable Use Policy, which are incorporated herein by reference."

• POTI ¶6

  “These Offer Terms ("Offer Terms") apply to Intercom's promotional offer (the "Offer"). By redeeming or using the Offer, you agree to these Offer Terms and to comply with the Intercom Terms of Service and Acceptable Use P…”

• AUP — first clause

  “Terms & Policies”

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Intercom | EU Data Act Addendum reads as part of the agreement, and nothing in the set refers to it

Intercom | EU Data Act Addendum is drafted as an obligation. No other published document mentions it by name, and no clause states that it forms part of the agreement.

• IEDA — first clause

  “Terms & Policies”

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Promotional Offer Terms | Intercom is drafted as if it could incorporate Terms and Policies | Intercom

Promotional Offer Terms | Intercom is a perimeter and Terms and Policies | Intercom is part of the agreement. ¶47 reads: "These Offer Terms are governed by the same governing law and dispute resolution provisions set out in the Intercom Terms of Service."

• POTI ¶47

  “These Offer Terms are governed by the same governing law and dispute resolution provisions set out in the Intercom Terms of Service.”

• TOS — first clause

  “Terms & Policies”

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Referral Program | Intercom is drafted as if it could incorporate Terms and Policies | Intercom

Referral Program | Intercom is a perimeter and Terms and Policies | Intercom is part of the agreement. ¶14 reads: "The Referrer is and remains in compliance with these Referral Terms and the Intercom Terms of Service (including any terms and policies incorporated by reference therein, such as the Acceptable Use Policy);"

• RPI ¶14

  “The Referrer is and remains in compliance with these Referral Terms and the Intercom Terms of Service (including any terms and policies incorporated by reference therein, such as the Acceptable Use Policy);”

• TOS — first clause

  “Terms & Policies”

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Referral Program | Intercom is drafted as if it could incorporate Acceptable Use Policy | Intercom

Referral Program | Intercom is a perimeter and Acceptable Use Policy | Intercom is part of the agreement. ¶14 reads: "The Referrer is and remains in compliance with these Referral Terms and the Intercom Terms of Service (including any terms and policies incorporated by reference therein, such as the Acceptable Use Policy);"

• RPI ¶14

  “The Referrer is and remains in compliance with these Referral Terms and the Intercom Terms of Service (including any terms and policies incorporated by reference therein, such as the Acceptable Use Policy);”

• AUP — first clause

  “Terms & Policies”

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Referral Program | Intercom is drafted as if it could incorporate Terms and Policies | Intercom

Referral Program | Intercom is a perimeter and Terms and Policies | Intercom is part of the agreement. ¶19 reads: "The Referred User is and remains in compliance with these Referral Terms and the Intercom Terms of Service (including any terms and policies incorporated by reference therein, such as the Acceptable Use Policy);"

• RPI ¶19

  “The Referred User is and remains in compliance with these Referral Terms and the Intercom Terms of Service (including any terms and policies incorporated by reference therein, such as the Acceptable Use Policy);”

• TOS — first clause

  “Terms & Policies”

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Referral Program | Intercom is drafted as if it could incorporate Acceptable Use Policy | Intercom

Referral Program | Intercom is a perimeter and Acceptable Use Policy | Intercom is part of the agreement. ¶19 reads: "The Referred User is and remains in compliance with these Referral Terms and the Intercom Terms of Service (including any terms and policies incorporated by reference therein, such as the Acceptable Use Policy);"

• RPI ¶19

  “The Referred User is and remains in compliance with these Referral Terms and the Intercom Terms of Service (including any terms and policies incorporated by reference therein, such as the Acceptable Use Policy);”

• AUP — first clause

  “Terms & Policies”

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Partner Offer | Intercom is drafted as if it could incorporate Terms and Policies | Intercom

Partner Offer | Intercom is a perimeter and Terms and Policies | Intercom is part of the agreement. ¶7 reads: "By redeeming or using the Offer, you agree to these Offer Terms and Intercom's Terms of Service and incorporated policies."

• POI ¶7

  “These Offer Terms apply to Intercom's Partner Acquisition promotional offer (the "Offer"). By redeeming or using the Offer, you agree to these Offer Terms and Intercom's Terms of Service and incorporated policies.”

• TOS — first clause

  “Terms & Policies”

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Partner Offer | Intercom is drafted as if it could incorporate Terms and Policies | Intercom

Partner Offer | Intercom is a perimeter and Terms and Policies | Intercom is part of the agreement. ¶58 reads: "These Offer Terms are governed by the same governing law and dispute resolution provisions set out in the Intercom Terms of Service, which are incorporated herein by reference."

• POI ¶58

  “These Offer Terms are governed by the same governing law and dispute resolution provisions set out in the Intercom Terms of Service, which are incorporated herein by reference.”

• TOS — first clause

  “Terms & Policies”

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Service Level Agreement | Intercom reads as part of the agreement, and nothing in the set refers to it

Service Level Agreement | Intercom is drafted as an obligation. No other published document mentions it by name, and no clause states that it forms part of the agreement.

• SLAI — first clause

  “Terms & Policies”

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Additional Product Terms | Intercom reads as part of the agreement, and nothing in the set refers to it

Additional Product Terms | Intercom is drafted as an obligation. No other published document mentions it by name, and no clause states that it forms part of the agreement.

• APTI — first clause

  “Terms & Policies”

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Additional Product Terms Old | Intercom reads as part of the agreement, and nothing in the set refers to it

Additional Product Terms Old | Intercom is drafted as an obligation. No other published document mentions it by name, and no clause states that it forms part of the agreement.

• APTO — first clause

  “Terms & Policies”

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Deployment Services Terms and Conditions reads as part of the agreement, and nothing in the set refers to it

Deployment Services Terms and Conditions is drafted as an obligation. No other published document mentions it by name, and no clause states that it forms part of the agreement.

• DSTC — first clause

  “Terms & Policies”

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Intercom Developer Terms | Intercom and Fin Developer Platform reads as part of the agreement, and nothing in the set refers to it

Intercom Developer Terms | Intercom and Fin Developer Platform is drafted as an obligation. No other published document mentions it by name, and no clause states that it forms part of the agreement.

• IDTI — first clause

  “Intercom Developer Terms”

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Intercom Regional Data Hosting Addendum | Intercom reads as part of the agreement, and nothing in the set refers to it

Intercom Regional Data Hosting Addendum | Intercom is drafted as an obligation. No other published document mentions it by name, and no clause states that it forms part of the agreement.

• IRDH — first clause

  “Terms & Policies”

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Academy Terms | Intercom reads as part of the agreement, and nothing in the set refers to it

Academy Terms | Intercom is drafted as an obligation. No other published document mentions it by name, and no clause states that it forms part of the agreement.

• ATI — first clause

  “Terms & Policies”

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The availability commitment is stated 2 times, in 2 different figures

The availability commitment appears in 2 documents. The figures stated are 99.9, 99.8. These may each be right for a different thing. What the corpus does not do is say which figure governs which question.

• FTCC ¶15 — states 99.9

  “Status Page Intercom strives for 99.9% uptime on a monthly basis and notes all incidents which impact availability on our public status page.”

• STI ¶42 — states 99.8

  “Intercom's services, including AI Agent and Core Platform, are backed by a 99.8% uptime SLA, with redundant systems across regions and no single point of failure.”

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TOS names a Commerce Control List we could not find published

Terms and Policies | Intercom cl. 16.10 refers to a Commerce Control List. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

• TOS cl. 16.10

  “16.10.Export Control and Economic Sanctions. Each party: (i) agrees to comply with all export control and economic sanctions and any relevant import laws and regulations of the United States and other applicable jurisdic…”

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“Privacy Framework Notice” is used 16 times across 16 documents and no published document defines it

The published set uses the capitalised term “Privacy Framework Notice” 16 times, in 16 documents that create obligations: Data Processing Agreement | Intercom, Terms and Policies | Intercom, Acceptable Use Policy | Intercom, Support Policy | Intercom, Service Level Agreement | Intercom, Website Terms of Use | Intercom, Additional Product Terms | Intercom, Additional Product Terms Old | Intercom, Promotional Offer Terms | Intercom, Deployment Services Terms and Conditions, Referral Program | Intercom, Partner Offer | Intercom, Intercom Regional Data Hosting Addendum | Intercom, Partner Code of Conduct | Intercom, Academy Terms | Intercom and Intercom | EU Data Act Addendum. Searching all 37 published documents for a definition of it — in each of the forms this set uses elsewhere: (the “Privacy Framework Notice”), (“Privacy Framework Notice”), and “Privacy Framework Notice” means — returns nothing.

Searched 37 documents, 2,130 clauses. No match.

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DPA names a Intercom Terms we could not find published

Data Processing Agreement | Intercom ¶6 refers to a Intercom Terms. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

• DPA ¶6

  “This Data Processing Addendum, including its annexes and the Standard Contractual Clauses, ("DPA") is made by and between Intercom ("Intercom"), and Customer, pursuant to the Master SaaS Subscription Agreement, the Inter…”

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TOS names a Initial Notice we could not find published

Terms and Policies | Intercom ¶115 refers to a Initial Notice. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

• TOS ¶115

  “Following receipt of the Initial Notice of Dispute, the parties shall consult and negotiate with each other in good faith and, recognizing their mutual interest, attempt to reach a just and equitable solution of the Disp…”

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IDTI names a Additional Terms we could not find published

Intercom Developer Terms | Intercom and Fin Developer Platform cl. 5.1.5 refers to a Additional Terms. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

• IDTI cl. 5.1.5

  “5.1.5. Additional Terms for Messenger Apps. The Additional Terms for Messenger Apps apply to all Messenger Apps and are hereby incorporated in the Agreement by reference.”

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IRDH names a Regional Data Subprocessing List we could not find published

Intercom Regional Data Hosting Addendum | Intercom cl. 2.3.3 refers to a Regional Data Subprocessing List. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

• IRDH cl. 2.3.3

  “2.3.3.Customer initiated transfers as part of Services functionality: Customer authorizes Intercom to transfer Customer Data outside the Designated Region in order to provide certain Intercom Services' features selected …”

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ECCI names a Anti-Corruption Policy we could not find published

Employee Code of Conduct | Intercom ¶48 refers to a Anti-Corruption Policy. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

• ECCI ¶48

  “Gifts and entertainment involving non-Intercom employees should never create the appearance of favoritism or a sense of obligation to act in a particular way. Always think about how others will perceive your actions. Gif…”

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TOS relies on a price list that is not published

Terms and Policies | Intercom cl. 7.2 relies on a price list. No price list was found anywhere in the published set.

• TOS cl. 7.2

  “7.2.Fees and Payment. All fees are as set forth in the applicable Order Form and will be paid by Customer within thirty (30) days of invoice, unless (a) Customer is paying via a Recurring Payment Method (as defined below…”

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DSTC relies on a statement of work that is not published

Deployment Services Terms and Conditions ¶7 relies on a statement of work. No statement of work was found anywhere in the published set.

• DSTC ¶7

  “Intercom will provide the deployment services, including, without limitation, "Premier Onboarding" services, training, implementation, configuration, key user and team product utilization enhancement and rapid response t…”

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CP relies on a cookie list that is not published

Cookie Policy | Intercom ¶21 relies on a cookie list. No cookie list was found anywhere in the published set.

• CP ¶21

  “For additional information about the cookies used on each of our domains, visit the webpage and select "Your Privacy Choices" link at the footer. Expand the cookie categories to review the current list of cookies.”

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Security & Trust | Intercom is published but no other document refers to it

Security & Trust | Intercom sits in the published set with no incoming reference from any other document in the corpus.

• STI — first clause

  “[ Security & Trust ]”

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Global Anti-Corruption Statement | Intercom is published but no other document refers to it

Global Anti-Corruption Statement | Intercom sits in the published set with no incoming reference from any other document in the corpus.

• GASI — first clause

  “Terms & Policies”

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Privacy Policy | Intercom is published but no other document refers to it

Privacy Policy | Intercom sits in the published set with no incoming reference from any other document in the corpus.

• PPI — first clause

  “Terms & Policies”

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Intercom Podcast Offer | Intercom is published but no other document refers to it

Intercom Podcast Offer | Intercom sits in the published set with no incoming reference from any other document in the corpus.

• IPOI — first clause

  “Terms & Policies”

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Promotional Offer Terms | Intercom is published but no other document refers to it

Promotional Offer Terms | Intercom sits in the published set with no incoming reference from any other document in the corpus.

• POTI — first clause

  “Terms & Policies”

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Referral Program | Intercom is published but no other document refers to it

Referral Program | Intercom sits in the published set with no incoming reference from any other document in the corpus.

• RPI — first clause

  “Terms & Policies”

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Partner Offer | Intercom is published but no other document refers to it

Partner Offer | Intercom sits in the published set with no incoming reference from any other document in the corpus.

• POI — first clause

  “Terms & Policies”

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Partner Code of Conduct | Intercom is published but no other document refers to it

Partner Code of Conduct | Intercom sits in the published set with no incoming reference from any other document in the corpus.

• PCCI — first clause

  “Terms & Policies”

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Fin Trust Center — controls is published but no other document refers to it

Fin Trust Center — controls sits in the published set with no incoming reference from any other document in the corpus.

• FTCC — first clause

  “Opens in new tab |Fin's Trust Center”

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Intercom Trademark and Copyright Usage Guidelines is published but no other document refers to it

Intercom Trademark and Copyright Usage Guidelines sits in the published set with no incoming reference from any other document in the corpus.

• ITCU — first clause

  “Terms & Policies”

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The minimum age of a user is stated 3 times, in 2 different figures

The minimum age of a user appears in 2 documents. The figures stated are 16, 18. These may each be right for a different thing. What the corpus does not do is say which figure governs which question.

• PPI ¶217 — states 16

  “If you are under 16, you may not attempt to register for Intercom Services or send any information about yourself to us, including your name, address, telephone number, or email address.”

• LEGI § cost reimbursement — states 18

  “Intercom may seek reimbursement for costs associated with information produced pursuant to legal process and as permitted by law (e.g.,under 18 U.S.C.”

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