·Terms & Policies

·Terms of ServiceIntercom Additional Product TermsPrivacy PolicyData Processing AddendumProduct Privacy NoticeIntercom Regional Data Hosting AddendumSupport PolicyDeployment Services TermsCookie PolicySubprocessors ListData Privacy Framework NoticeIntercom Website Terms of UseAcademy TermsService Level AgreementAcceptable Use PolicyCode of ConductTrademark UsageIntercom Global Anti-Corruption StatementIntercom Partner Code of ConductIntercom DMCA PolicyLaw Enforcement GuidelinesEuropean Digital Services Act NoticeEU Data Act Addendum Fin GuaranteeReferral ProgramPartner OfferIntercom Podcast OfferPromotional Offer Terms

·Referral Program

·Effective September 17, 2026

·Overview

·By participating in Intercom's Referral Program (the "Referral Program"), you, as the Referrer or Referred User (both as defined below), agree to be bound by these Referral Program Terms and Conditions ("Referral Terms"). In addition, your participation in the Referral Program is subject to your compliance with the Intercom Terms of Service and Acceptable Use Policy.

11. Referral Program Summary

·This Referral Program allows an existing Intercom customer ("Referrer") the opportunity to earn account credits that can be applied toward the Referrer's future Intercom services fees ("Referral Credits") by referring others to become new Intercom customers by using a valid referral link and meeting the eligibility criteria set forth below (each, a "Referred User"), subject to the terms and conditions set forth below.

·Qualifying Referred Users can also earn account credit that can be applied toward future Intercom services fees, as further set forth below.

22. Qualifying Criteria and Referral Link

·Referrers and Referred Users who each meet the Qualifying Criteria (set forth below) can earn Referral Credits if all Qualifying Referral (described below) conditions are satisfied.

·The Referrer Qualifying Criteria:

• ·The Referrer is a current Intercom customer using the Intercom Suite on a paid subscription with an account in good standing. For the avoidance of doubt, customers on trial plans are not eligible to participate in this Referral Program;
• ·The Referrer is and remains in compliance with these Referral Terms and the Intercom Terms of Service (including any terms and policies incorporated by reference therein, such as the Acceptable Use Policy);
• ·The Referrer is not an Intercom employee or a direct relative or member of a household of an Intercom employee; and
• ·The Referrer is not a participant in any other referral or similar programs offered by Intercom whereby the Referrer is earning a Referral Credit for a Qualifying Referral under this Referral Program and compensation of any sort for referring the same individual or company under the separate program.

·The Referred User Qualifying Criteria:

• ·The Referred User is eligible to make purchase pursuant to the Intercom Terms of Service;
• ·The Referred User is and remains in compliance with these Referral Terms and the Intercom Terms of Service (including any terms and policies incorporated by reference therein, such as the Acceptable Use Policy);
• ·The Referred User is a new Intercom customer who does not have an existing Intercom account; and
• ·The Referred User is not an Intercom employee or a direct relative or member of a household of an Intercom employee.

·Qualifying Referral means all of the following conditions are met:

• ·The Referrer and the Referred User each meet the Qualifying Criteria set forth above;
• ·The Referred User clicks on the unique URL link provided to them by the Referrer ("Referral Link") and then, on the landing page generated by clicking on the Referral Link, the Referred User starts a free trial; and
• ·Following the free trial period, the Referred User must purchase a paid Intercom plan to use Intercom Suite and stay subscribed to such plan for at least two (2) consecutive months from the initial purchase date.

·Every Qualifying Referral is subject to independent verification by Intercom. All decisions regarding Referral Credits, Qualifying Referrals and/or participation in the Program will be at Intercom's sole discretion.

33. Earning Referral Credits

·For each Qualifying Referral, Referrer will be credited US$250 (for a maximum of US$1,250, except as otherwise provided herein) in Referrer's Intercom account associated with the Referrer's Referral Link only after all of the Qualifying Criteria have been satisfied. Each Referral Credit will be made available to the Referrer following a clearance period of up to 30 days after the applicable Referred User's first qualifying purchase. If your Referred User was also referred by another customer, you will earn credits only if the Referred User makes their first qualifying purchase through your Referral Link. If the user uses another customer's referral link to join, you will not receive any credits. Once a Referrer has received US$1,250 in Referral Credits, any additional Referral Credits will not be granted (regardless of whether they satisfy the Qualifying Referral criteria), unless otherwise approved by Intercom.

·If you are a Referred User, you are eligible to receive one (1) US$250 Referral Credit. The Referral Credit will be applied to your (Referred User's) Intercom account only after all of the Qualifying Referral conditions set forth above have been satisfied.

44. Redeeming Referral Credits.

·Any Referral Credits you (as the Referrer or Referred User) earn will automatically be applied to the balance of your Intercom account, and each Referral Credit will offset the amount due by one U.S. Dollar (US$1), up to the total account balance. If your payment is later refunded for any reason, the maximum refund you may receive is the amount you actually paid. Except to the extent required by applicable law, Referral Credits are not redeemable for cash, non-transferable, non-refundable, not substitutable, and may not be sold for any purpose. Void where restricted or prohibited by law. The Referral Credits may not be used or combined with any other promotion, including, without limitation, the Fin money-back guarantee.

·Each Referrer and Referred User is solely responsible for the payment of any taxes associated with the receipt of the Referral Credits, and Intercom shall have no liability or obligation to pay or withhold any taxes on your behalf.

55. Restrictions; Suspension and Termination

·Your participation in the Referral Program is subject to your compliance with these Referral Terms, any requirements pertaining to the Referral Program posted by Intercom and all applicable laws, guidelines and regulations, including, but not limited to, regulations regarding electronic messaging and anti-spam and privacy laws. Without limiting the generality of the foregoing, when participating in the Referral Program:

·You may not share Referral Links via text messaging. You agree to comply with all applicable laws when sharing your Referral Links.

·Referral Links may not be published or distributed on commercial websites (such as coupon websites, deal aggregator websites, or Reddit). Don't spam anyone with Referral Links, including mass emailing or messaging people you do not know or using automated systems or bots through any channel to distribute your Referral Link.

·You may not pay anyone to advertise your Referral Link, including, without limitation, a professional affiliate marketer.

·You may not misrepresent the truth about your experience using Intercom, that you may receive a benefit from Intercom when the Referred User signs up or anything else when sharing Referral Links.

·You may not submit incomplete or untruthful registration information; refer yourself nor any of your affiliated entities; attempt to obtain Qualified Referrals through "dummy" email accounts and/or make multiple attempts to register by the same person under different names or different email addresses.

·We reserve the right to immediately suspend or terminate you from the Referral Program if we notice distribution of your Referral Link in objectionable or inappropriate ways or other activity that is determined to be abusive, fraudulent and/or in violation of the Referral Terms, Intercom Terms of Service and/or our Acceptable Use Policy. We reserve the right to investigate all referral activities as we deem fair and appropriate in our sole discretion, and you will provide us with information reasonably necessary to verify compliance with these Referral Terms. Further, we reserve the right to deactivate or invalidate your Referral Credits and those of your Referred User(s) and, to the maximum extent permitted by applicable law, charge your payment method for any amounts paid for with invalidated Referral Credits.

66. Updates to These Referral Terms

·We reserve the right to modify these Referral Terms at any time in our sole discretion. If we amend these Referral Terms, we will post the updated version on the Services or notify you as required by law. Continued participation in the Referral Program after any modification will constitute consent to such modification. Further, we may suspend or terminate this Referral Program (in whole or in part), or your ability to participate in the Referral Program, at any time.

·Terms & Policies

·Terms of ServiceIntercom Additional Product TermsPrivacy PolicyData Processing AddendumProduct Privacy NoticeIntercom Regional Data Hosting AddendumSupport PolicyDeployment Services TermsCookie PolicySubprocessors ListData Privacy Framework NoticeIntercom Website Terms of UseAcademy TermsService Level AgreementAcceptable Use PolicyCode of ConductTrademark UsageIntercom Global Anti-Corruption StatementIntercom Partner Code of ConductIntercom DMCA PolicyLaw Enforcement GuidelinesEuropean Digital Services Act NoticeEU Data Act Addendum Fin GuaranteeReferral ProgramPartner OfferIntercom Podcast OfferPromotional Offer Terms

·Acceptable Use Policy

·Effective October 6, 2025

·(prior version of the AUP available to view here)

·This Acceptable Use Policy ("AUP") is incorporated into, and forms part of, the Intercom's Terms of Service or Intercom Master SaaS Subscription Agreement between Customer and Intercom (as applicable, the "Agreement"). Capitalized terms not defined herein have the meaning given to them in the Agreement. This AUP applies to all Customers, Permitted Users and People who use the Services. In the event of a conflict with this AUP and any third-party terms or policies listed in the Additional Product Terms that apply to you when using an Intercom product, this AUP will control to the extent of the conflict.

·General

• 1To keep the Services running safely and smoothly, you agree not to and not to permit or encourage anyone else to:

·a.use the Services for any illegal or prohibited purpose or in violation of any applicable laws (including without limitation data protection, privacy, artificial intelligence (AI) and export control laws) in connection with using the Services;

·b.probe, scan, or test the vulnerability of any system or network used with the Services;

·c.tamper with, reverse engineer or hack the Services, circumvent any security or authentication measures of the Services or attempt to gain unauthorized access to the Services (or any portion thereof) or related systems, networks or data (including through spoofing or social engineering);

·d.modify or disable the Services or use the Services in any manner that interferes with or disrupts the integrity or performance of the Services or related systems, network or data;

·e.access or search the Services by any means other than our publicly supported interfaces;

·f.copy, modify, create derivative works of, distribute, or disclose any part of the Services in any medium, including without limitation by any automated or non-automated "scraping";

·g.access or use the Services in order to monitor its availability, performance, or functionality for competitive purposes;

·h.overwhelm or attempt to overwhelm our infrastructure by imposing an unreasonably large load on the Services that consume extraordinary resources, such as by: (i) using "robots," "spiders," "offline readers" or other automated systems to send more request messages to our servers than a human could reasonably send in the same period of time using a normal browser; or (ii) going far beyond the use parameters for any given Service as described in its corresponding documentation;

·i.use the Services to generate or send unsolicited communications, advertising, phishing or spam, or otherwise cause Intercom to become impaired in its ability to send communications on its own or on its customers' behalf (e.g., by causing Intercom to become registered on any Email DNS blocked list or otherwise be denied services by any other third party communications service provider);

·j.misrepresent yourself or disguise the origin of any data, content or other information you submit (including by "spoofing", "phishing", manipulating headers or other identifiers, impersonating anyone else, or falsely implying any sponsorship or association with Intercom or any third party) or access the Services via another user's account without their permission;

·k.Submit (or post, upload, display, share, instruct to be used or otherwise provide) data, content, fonts or other information, that (i) you don't have the right to utilize (including confidential or personal information you are not authorized to disclose) or which otherwise infringes Intercom's or a third party's intellectual property or other rights; (ii) and/or is deceptive, manipulative, exploitative, fraudulent, bullying, threatening, misleading, illegal, obscene, defamatory, libelous, threatening, harmful to minors, pornographic, indecent, harassing, hateful, violent, encourages illegal or tortious conduct, is religiously, racially or ethnically offensive, or is otherwise inappropriate in Intercom's discretion; (iii) contains viruses, malware, bots, worms, scripting exploits or other similar materials; or (iv) could otherwise cause damage to Intercom or any third party;

·l.use meta tags or any other "hidden text" including Intercom's or our suppliers' product names or trademarks; or

·m.engage in any activity that may result in unlawful bias or discrimination of an individual or group of individuals.

·AI Products:

• 1In addition to the restrictions outlined above that generally apply when using the Services, this section also applies when you are using any AI Product. You agree not to use and not to permit or encourage anyone else to use (including by means of prompting or generating any Output) any AI Products for the following purposes:

·a.To make or directly facilitate automated decisions that will impact an individual's safety, rights, well-being, or which produces legal effects concerning an individual or similar significant effects concerning an individual;

·b.To provide any financial, legal, medical or other professional advice or the practice of any occupation subject to licensing requirements under applicable laws;

·c.In a manner that constitutes use as a medical device or medical device software;

·d.To provide any illegal gambling, real money gambling, payday lending or sports betting;

·e.To engage in political or electoral campaigning or lobbying, including generating campaign materials personalized to or targeted to specific demographics;

·f.Generating or promoting disinformation, misinformation, or other intentionally deceiving or misleading content.

·g.Any use case which is deemed "high-risk" under applicable AI legislation, including but not limited to use of an AI Product for: biometric identification and classification; emotional recognition; the safety component of critical infrastructure; the safety component of a product; determining access to education and vocational training; recruitment, monitoring or terminating employment of individuals; making a creditworthiness assessment or establishing a credit score; risk assessing or pricing life and health insurance, evaluating eligibility for essential services.

• 1In addition to the restriction identified in 2(b) in relation to the provision of medical advice, you agree not to use and not to permit or encourage anyone else to use (including by means of prompting or generating any Output) any AI Products in a healthcare setting where the potential inaccuracy of the Output, see 3 (a) below may lead to adverse health related consequences for a natural person.

·a.As set out in Section 4 of the AI Product Additional Product Terms Output may contain material inaccuracies and may not reflect correct, current or complete information. Do not rely, or encourage others to rely, on any Output without independently evaluating its accuracy and appropriateness of use, including, without limitation, by using human review. Intercom makes no representations or warranties and provides no indemnities with respect to Output. The AI Products and Output are not intended to substitute for the services of properly trained and licensed individuals.

·Remedies

·A violation of this AUP is a violation of the Agreement. Without affecting any other remedies available to us, Intercom may permanently or temporarily terminate or suspend a user's account or access to the Services without notice or liability if Intercom (in its sole discretion) determines that a user has violated this Acceptable Use Policy.