Zendesk

RZCA ¶54 points at Section 3.4, which is not in the document

Reseller Zendesk Customer Agreement ¶54 reads: "Effect of Termination. Upon termination, Customer will no longer have access to the Services except as stated in Section 3.4, and Zendesk will delete Service Data according to the Service Data Deletion Policy. If Customer terminates this Agreement under Section 7.3, Zendesk will refund any prepaid f…" It cites Section 3.4. No such clause appears anywhere in Reseller Zendesk Customer Agreement.

• RZCA ¶54

  “Effect of Termination. Upon termination, Customer will no longer have access to the Services except as stated in Section 3.4, and Zendesk will delete Service Data according to the Service Data Deletion Policy. If Custome…”

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RZCA ¶54 points at Section 7.3, which is not in the document

Reseller Zendesk Customer Agreement ¶54 reads: "Effect of Termination. Upon termination, Customer will no longer have access to the Services except as stated in Section 3.4, and Zendesk will delete Service Data according to the Service Data Deletion Policy. If Customer terminates this Agreement under Section 7.3, Zendesk will refund any prepaid f…" It cites Section 7.3. No such clause appears anywhere in Reseller Zendesk Customer Agreement.

• RZCA ¶54

  “Effect of Termination. Upon termination, Customer will no longer have access to the Services except as stated in Section 3.4, and Zendesk will delete Service Data according to the Service Data Deletion Policy. If Custome…”

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RZCA ¶55 points at Section 4.3, which is not in the document

Reseller Zendesk Customer Agreement ¶55 reads: "Suspension. Zendesk may limit or suspend Customer's access to the Services if: (i) Customer disrupts or creates a security risk to the Services; (ii) Zendesk reasonably believes Customer's use of the Services violates applicable law or suspension is requested by a government authority; (iii) subject…" It cites Section 4.3. No such clause appears anywhere in Reseller Zendesk Customer Agreement.

• RZCA ¶55

  “Suspension. Zendesk may limit or suspend Customer's access to the Services if: (i) Customer disrupts or creates a security risk to the Services; (ii) Zendesk reasonably believes Customer's use of the Services violates ap…”

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RZCA ¶61 points at Section 9.1, which is not in the document

Reseller Zendesk Customer Agreement ¶61 reads: "Zendesk IP Indemnity. Zendesk will defend the Customer against any IP Claim and will indemnify Customer from and against any damages or costs finally awarded by a court of competent jurisdiction or agreed in settlement by Zendesk (including reasonable attorneys' fees) resulting from such IP Claim. I…" It cites Section 9.1. No such clause appears anywhere in Reseller Zendesk Customer Agreement.

• RZCA ¶61

  “Zendesk IP Indemnity. Zendesk will defend the Customer against any IP Claim and will indemnify Customer from and against any damages or costs finally awarded by a court of competent jurisdiction or agreed in settlement b…”

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RZCA ¶96 points at Section 2.1, which is not in the document

Reseller Zendesk Customer Agreement ¶96 reads: ""Excluded Claims" means obligations and claims related to: (i) Customer's payment obligations; (ii) Customer's breach of Section 2.1(ii) or 2.1(v); (iii) a party's breach of its confidentiality obligations under Section 5 (but excluding breaches relating to Service Data or security incidents); (iv)…" It cites Section 2.1. No such clause appears anywhere in Reseller Zendesk Customer Agreement.

• RZCA ¶96

  “"Excluded Claims" means obligations and claims related to: (i) Customer's payment obligations; (ii) Customer's breach of Section 2.1(ii) or 2.1(v); (iii) a party's breach of its confidentiality obligations under Section …”

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RZCA ¶53 points at Section 2.1, which is not in the document

Reseller Zendesk Customer Agreement ¶53 reads: "Termination for Cause. Either party may terminate this Agreement for cause, if the other party: (i) is in material breach of the Agreement and fails to cure that breach within 30 days after receipt of written notice; or (ii) ceases its business operations or becomes subject to insolvency proceedings…" It cites Section 2.1. No such clause appears anywhere in Reseller Zendesk Customer Agreement.

• RZCA ¶53

  “Termination for Cause. Either party may terminate this Agreement for cause, if the other party: (i) is in material breach of the Agreement and fails to cure that breach within 30 days after receipt of written notice; or …”

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RZCA ¶63 points at Section 9.3, which is not in the document

Reseller Zendesk Customer Agreement ¶63 reads: "Process. The indemnities given by each party under this section are subject to: (i) the indemnified party giving the indemnifying party prompt written notice of the claim; (ii) the indemnifying party having sole control over the defense and settlement of the claim (but the indemnifying party cannot…" It cites Section 9.3. No such clause appears anywhere in Reseller Zendesk Customer Agreement.

• RZCA ¶63

  “Process. The indemnities given by each party under this section are subject to: (i) the indemnified party giving the indemnifying party prompt written notice of the claim; (ii) the indemnifying party having sole control …”

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SPLZ names a Sub-processors policy we could not find published

Security, Privacy and Legal | Zendesk Trust Centre ¶48 refers to a Sub-processors policy. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

• SPLZ ¶48

  “Sub-processors: Zendesk may use sub-processors, including affiliates of Zendesk, as well as third-party companies, to provide, secure, or improve the Services, and such sub-processors may have access to Service Data. Our…”

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Reseller Zendesk Customer Agreement is drafted as if it could incorporate Terms and Conditions

Reseller Zendesk Customer Agreement is a perimeter and Terms and Conditions is part of the agreement. ¶13 reads: "In addition to any terms and conditions related to Customer's use of the Services pursuant to any agreement by and between Customer and the Reseller, this Agreement contains the terms and conditions that govern Customer's access to and use of the Services."

• RZCA ¶13

  “Customer ("Subscriber," "You," "Your" or related terms) is acquiring a subscription to the Services (as defined below) from a Reseller, that is under a separate agreement with Zendesk ("Reseller Agreement"). In addition …”

• TOS — first clause

  “Agreements and Terms”

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Reseller Zendesk Customer Agreement is drafted as if it could incorporate DATA PROCESSING AGREEMENT

Reseller Zendesk Customer Agreement is a perimeter and DATA PROCESSING AGREEMENT is part of the agreement. ¶40 reads: "The Data Processing Agreement is incorporated by reference and applies to the extent Service Data includes any personal data."

• RZCA ¶40

  “Data Privacy and Security. The Data Processing Agreement is incorporated by reference and applies to the extent Service Data includes any personal data. Zendesk will maintain security of Service Data according to the Ent…”

• DPA — first clause

  “Agreements and Terms”

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Reseller Zendesk Customer Agreement is drafted as if it could incorporate Zendesk Customer Agreement

Reseller Zendesk Customer Agreement is a perimeter and Zendesk Customer Agreement is part of the agreement. ¶69 reads: "(iii) the Data Processing Agreement; and (iv) this Zendesk Customer Agreement."

• RZCA ¶69

  “Entire Agreement. This Agreement sets out all terms agreed between the parties and supersedes all other agreements relating to its subject matter. This Agreement will apply in lieu of the terms or conditions in any purch…”

• ZCA — first clause

  “Agreements and Terms”

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Reseller Zendesk Customer Agreement is drafted as if it could incorporate DATA PROCESSING AGREEMENT

Reseller Zendesk Customer Agreement is a perimeter and DATA PROCESSING AGREEMENT is part of the agreement. ¶69 reads: "(iii) the Data Processing Agreement; and (iv) this Zendesk Customer Agreement."

• RZCA ¶69

  “Entire Agreement. This Agreement sets out all terms agreed between the parties and supersedes all other agreements relating to its subject matter. This Agreement will apply in lieu of the terms or conditions in any purch…”

• DPA — first clause

  “Agreements and Terms”

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Reseller Zendesk Customer Agreement is drafted as if it could incorporate Zendesk Customer Agreement

Reseller Zendesk Customer Agreement is a perimeter and Zendesk Customer Agreement is part of the agreement. ¶84 reads: ""Agreement" means this Zendesk Customer Agreement, together with applicable Order Forms, SOWs, and other mutually executed agreements attached to the same."

• RZCA ¶84

  “"Agreement" means this Zendesk Customer Agreement, together with applicable Order Forms, SOWs, and other mutually executed agreements attached to the same. The Zendesk Customer Agreement may also be referred to as "Maste…”

• ZCA — first clause

  “Agreements and Terms”

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Reseller Zendesk Customer Agreement is drafted as if it could incorporate Professional Services Terms and Conditions

Reseller Zendesk Customer Agreement is a perimeter and Professional Services Terms and Conditions is part of the agreement. ¶113 reads: "(iv) the Professional Services Terms and Conditions at: https://support.zendesk.com/hc/en-us/articles/4784220538650; and (v) additional terms that otherwise supplement features or functionality used in connection with the Services."

• RZCA ¶113

  “"Supplemental Terms" means: (i) additional terms on an Order Form or SOW; (ii) the Service-Specific Terms available at https://support.zendesk.com/hc/en-us/articles/4408831944730; (iii) the Region-Specific Terms availabl…”

• PSTC — first clause

  “SECTION 1 - SCOPE AND RETENTIONZendesk will provide Professional Services specified in a mutually executed SOW, the Description of Professional Services, or other written document. These documents describe the scope, Cha…”

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Zendesk's Region-Specific Terms reads as part of the agreement, and nothing in the set refers to it

Zendesk's Region-Specific Terms is drafted as an obligation. No other published document mentions it by name, and no clause states that it forms part of the agreement.

• ZRT — first clause

  “The following country-specific terms may be applicable to Customer's use of the Service. During the Subscription Term, Zendesk may update these Region-Specific Terms by updating this page as legal requirements evolve. Cu…”

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Reseller Zendesk Customer Agreement is drafted as if it could incorporate Terms and Conditions

Reseller Zendesk Customer Agreement is a perimeter and Terms and Conditions is part of the agreement. ¶113 reads: "(iv) the Professional Services Terms and Conditions at: https://support.zendesk.com/hc/en-us/articles/4784220538650; and (v) additional terms that otherwise supplement features or functionality used in connection with the Services."

• RZCA ¶113

  “"Supplemental Terms" means: (i) additional terms on an Order Form or SOW; (ii) the Service-Specific Terms available at https://support.zendesk.com/hc/en-us/articles/4408831944730; (iii) the Region-Specific Terms availabl…”

• TOS — first clause

  “Agreements and Terms”

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Privacy Notice | Zendesk Australia is drafted as if it could incorporate Terms and Conditions

Privacy Notice | Zendesk Australia is a public notice and Terms and Conditions is part of the agreement. ¶96 reads: "Participation in surveys is governed by the applicable terms and conditions for the survey, which will describe any financial incentives associated with that survey and how to participate."

• PNZA ¶96

  “Financial Incentives: We may offer a benefit or offering in exchange for you providing personal data, such as a discount or coupon to individuals who respond to a survey. As part of these surveys we may collect personal …”

• TOS — first clause

  “Agreements and Terms”

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Zendesk Partner Agreement is drafted as if it could incorporate DATA PROCESSING AGREEMENT

Zendesk Partner Agreement is a perimeter and DATA PROCESSING AGREEMENT is part of the agreement. ¶11 reads: "This Agreement is governed by the terms set forth below, Zendesk's Partner Code of Conduct and Compliance Expectations, the Data Processing Agreement, the Zendesk Global GTM Partner Program Guide, and other binding documentation in Partner Connect."

• ZPA ¶11

  “This Agreement is governed by the terms set forth below, Zendesk's Partner Code of Conduct and Compliance Expectations, the Data Processing Agreement, the Zendesk Global GTM Partner Program Guide, and other binding docum…”

• DPA — first clause

  “Agreements and Terms”

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Zendesk Partner Agreement is drafted as if it could incorporate DATA PROCESSING AGREEMENT

Zendesk Partner Agreement is a perimeter and DATA PROCESSING AGREEMENT is part of the agreement. cl. 11.3 reads: "(iii) the Data Processing Agreement;"

• ZPA cl. 11.3

  “11.3 Entire Agreement. Unless a separate agreement has been signed between Partner and Zendesk that expressly supersedes the terms of this Agreement, this Agreement sets out all terms agreed between the parties and super…”

• DPA — first clause

  “Agreements and Terms”

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Zendesk Developer Terms reads as a commitment, but nothing incorporates it into the agreement

Zendesk Customer Agreement ¶9 mentions Zendesk Developer Terms. No clause anywhere in the published set states that Zendesk Developer Terms forms part of the agreement.

• ZCA ¶9

  “How We Protect Your Service Data (Innovation Services) Innovation Services List Zendesk Partner Agreement AI Services Addendum Zendesk Developer Terms Marketplace Terms of Use Assignments and Transfers Reseller Zendesk C…”

• ZDT — first clause

  “Agreements and Terms”

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Zendesk Partner Agreement is drafted as if it could incorporate Professional Services Terms and Conditions

Zendesk Partner Agreement is a perimeter and Professional Services Terms and Conditions is part of the agreement. ¶118 reads: "(iv) the Professional Services Terms and Conditions at: https://support.zendesk.com/hc/en-us/articles/4784220538650; and (v) additional terms that otherwise supplement features or functionality used in connection with the Services."

• ZPA ¶118

  “"Supplemental Terms" means: (i) additional terms on an Order Form or Statement of Work; (ii) the Service-Specific Terms available at https://support.zendesk.com/hc/en-us/articles/4408831944730; (iii) the Region-Specific …”

• PSTC — first clause

  “SECTION 1 - SCOPE AND RETENTIONZendesk will provide Professional Services specified in a mutually executed SOW, the Description of Professional Services, or other written document. These documents describe the scope, Cha…”

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Zendesk Partner Agreement is drafted as if it could incorporate Terms and Conditions

Zendesk Partner Agreement is a perimeter and Terms and Conditions is part of the agreement. ¶118 reads: "(iv) the Professional Services Terms and Conditions at: https://support.zendesk.com/hc/en-us/articles/4784220538650; and (v) additional terms that otherwise supplement features or functionality used in connection with the Services."

• ZPA ¶118

  “"Supplemental Terms" means: (i) additional terms on an Order Form or Statement of Work; (ii) the Service-Specific Terms available at https://support.zendesk.com/hc/en-us/articles/4408831944730; (iii) the Region-Specific …”

• TOS — first clause

  “Agreements and Terms”

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Terms of Use reads as a commitment, but nothing incorporates it into the agreement

Terms and Conditions cl. 12.3.1 mentions Terms of Use. No clause anywhere in the published set states that Terms of Use forms part of the agreement.

• TOS cl. 12.3.1

  “Your disclosures must be clear and concise, stating that Zendesk is compensating you for your review or endorsement. Your Disclosures must be made at the beginning of the claims and may not appear solely in a "Terms of U…”

• TU — first clause

  “Agreements and Terms”

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Brugsvilkår reads as a commitment, but nothing incorporates it into the agreement

Privatlivserklæring ¶10 mentions Brugsvilkår. No clause anywhere in the published set states that Brugsvilkår forms part of the agreement.

• P ¶10

  “Applikationsudvikler og API-licensaftale Brugsvilkår for Marketplace Overdragelser og overførsler”

• B — first clause

  “Agreements and Terms”

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Användarvillkor reads as a commitment, but nothing incorporates it into the agreement

Integritetspolicy ¶7 mentions Användarvillkor. No clause anywhere in the published set states that Användarvillkor forms part of the agreement.

• PP ¶7

  “Kundavtal och användarvillkor för produkter och tjänster Avtal om huvudtjänster Regionsspecifika villkor Professionella tjänstevillkor”

• A — first clause

  “Agreements and Terms”

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AI Services Addendum reads as a commitment, but nothing incorporates it into the agreement

Zendesk Customer Agreement ¶9 mentions AI Services Addendum. No clause anywhere in the published set states that AI Services Addendum forms part of the agreement.

• ZCA ¶9

  “How We Protect Your Service Data (Innovation Services) Innovation Services List Zendesk Partner Agreement AI Services Addendum Zendesk Developer Terms Marketplace Terms of Use Assignments and Transfers Reseller Zendesk C…”

• ASA — first clause

  “Agreements and Terms”

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ZRT names a Service Data Deletion Policy we could not find published

Zendesk's Region-Specific Terms ¶38 refers to a Service Data Deletion Policy. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

• ZRT ¶38

  “(i) Customer may export or erase Exportable Data at any time during the Subscription Term using the standard self-service functionality of the Services as described in the Documentation and the Agreement. "Exportable Dat…”

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“Third-Party Products” is used 15 times across 3 documents and no published document defines it

The published set uses the capitalised term “Third-Party Products” 15 times, in 3 documents that create obligations: Reseller Zendesk Customer Agreement, Zendesk Customer Agreement and Zendesk Partner Agreement. Searching all 23 published documents for a definition of it — in each of the forms this set uses elsewhere: (the “Third-Party Products”), (“Third-Party Products”), and “Third-Party Products” means — returns nothing.

Searched 23 documents, 1,980 clauses. No match.

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DPA names a Zendesk Service Data Deletion Policy we could not find published

DATA PROCESSING AGREEMENT ¶89 refers to a Zendesk Service Data Deletion Policy. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

• DPA ¶89

  “Duration of Processing and Retention: Zendesk will process and retain Personal Data on a continuous basis for the Subscription Term. Zendesk deletes Personal Data according to the Zendesk Service Data Deletion Policy.”

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TOS names a Coupon Guidelines we could not find published

Terms and Conditions ¶33 refers to a Coupon Guidelines. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

• TOS ¶33

  “COUPON ATTRIBUTION & AUTHENTICATIONTo the extent applicable, any Program coupon codes provided by Zendesk shall comply with the requirements set forth in Section 4 below. If you are enrolled in our Program and your Websi…”

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TOS names a Zendesk Brand Guidelines we could not find published

Terms and Conditions ¶44 refers to a Zendesk Brand Guidelines. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

• TOS ¶44

  “PARTICIPATION REQUIREMENTSWhen participating in our Program, you must follow the Zendesk Brand Guidelines and Trademark Usage Guidelines ("Advertising Policies") available at https://dam.zendesk.com/guidelines/guide/9176…”

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TOS names a Zendesk Trademark Usage Guidelines we could not find published

Terms and Conditions cl. 7.11 refers to a Zendesk Trademark Usage Guidelines. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

• TOS cl. 7.11

  “We grant you a limited, nonexclusive, non-transferable, revocable right to use the Zendesk trademarks, in compliance with the Zendesk Trademark Usage Guidelines (available at https://www.zendesk.com/company/trademark-pro…”

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TOS names a Trademark Usage Guidelines we could not find published

Terms and Conditions ¶71 refers to a Trademark Usage Guidelines. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

• TOS ¶71

  “PAY PER CLICK GUIDELINESIf you are enrolled in our Program and participate in other Pay Per Click ("PPC") advertising, you must adhere to these PPC guidelines: We have a strict, no tolerance policy on PPC trademark biddi…”

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ZCA names a Main Services Agreement we could not find published

Zendesk Customer Agreement ¶11 refers to a Main Services Agreement. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

• ZCA ¶11

  “We have updated the Zendesk Customer Agreement (formerly called the Main Services Agreement and Master Subscription Agreement). If you are a new Customer, this Zendesk Customer Agreement is effective as of August 1, 2025…”

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ZCA names a Service-Specific Terms we could not find published

Zendesk Customer Agreement ¶121 refers to a Service-Specific Terms. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

• ZCA ¶121

  “"Supplemental Terms" means: (i) additional terms on an Order Form or SOW; (ii) the Service-Specific Terms available at https://support.zendesk.com/hc/en-us/articles/4408831944730; (iii) the Region-Specific Terms availabl…”

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PN names a Zendesk Events Policy we could not find published

Privacy Notice ¶13 refers to a Zendesk Events Policy. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

• PN ¶13

  “Effective Date: May 6, 2026 For the prior version of our Privacy Notice, click here. For the prior version of our Zendesk Events Policy, click here.”

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PN names a Government Data Request Policy we could not find published

Privacy Notice ¶52 refers to a Government Data Request Policy. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

• PN ¶52

  “In addition to the above disclosures, we may share your personal data to respond to lawful requests by law enforcement or other government authorities, including to meet national security requirements, in accordance with…”

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UT names a Marketplace guidelines we could not find published

Zendesk Marketplace Terms of Use cl. 2.2 refers to a Marketplace guidelines. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

• UT cl. 2.2

  “2.2 You acknowledge that the Marketplace includes listings for Applications that are created, offered, supported and maintained by third parties ("Third Party Developers") unaffiliated with Zendesk or its Affiliates ("Th…”

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UT names a App Terms we could not find published

Zendesk Marketplace Terms of Use ¶20 refers to a App Terms. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

• UT ¶20

  “With respect to Third Party Applications, the App Terms of Service will be deemed to include the terms and conditions set forth below (the "Mandatory Service Terms") in addition to any additional terms and conditions inc…”

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SPLZ names a Regional Data Hosting Policy we could not find published

Security, Privacy and Legal | Zendesk Trust Centre ¶20 refers to a Regional Data Hosting Policy. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

• SPLZ ¶20

  “Data Hosting Location | Zendesk leverages AWS data centres in the United States, Europe, and Asia Pacific. Learn more about Data Hosting Locations for your Zendesk Service Data. Zendesk offers multiple data locality choi…”

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PSTC relies on a statement of work that is not published

Professional Services Terms and Conditions cl. 1 relies on a statement of work. No statement of work was found anywhere in the published set.

• PSTC cl. 1

  “SECTION 1 - SCOPE AND RETENTIONZendesk will provide Professional Services specified in a mutually executed SOW, the Description of Professional Services, or other written document. These documents describe the scope, Cha…”

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Privacy Notice | Zendesk Australia is published but no other document refers to it

Privacy Notice | Zendesk Australia sits in the published set with no incoming reference from any other document in the corpus.

• PNZA — first clause

  “Agreements and Terms”

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Privatlivserklæring is published but no other document refers to it

Privatlivserklæring sits in the published set with no incoming reference from any other document in the corpus.

• P — first clause

  “Agreements and Terms”

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Security, Privacy and Legal | Zendesk Trust Centre is published but no other document refers to it

Security, Privacy and Legal | Zendesk Trust Centre sits in the published set with no incoming reference from any other document in the corpus.

• SPLZ — first clause

  “Secure Customer Service”

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Security, Privacy and Legal | Zendesk Trust Center is published but no other document refers to it

Security, Privacy and Legal | Zendesk Trust Center sits in the published set with no incoming reference from any other document in the corpus.

• SPLZ — first clause

  “Secure Customer Service”

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Australian/New Zealand Privacy Act and Principles Update is published but no other document refers to it

Australian/New Zealand Privacy Act and Principles Update sits in the published set with no incoming reference from any other document in the corpus.

• AZPA — first clause

  “Agreements and Terms”

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The minimum age of a user is stated 7 times, in 3 different figures

The minimum age of a user appears in 5 documents. The figures stated are 16, 13, 18. These may each be right for a different thing. What the corpus does not do is say which figure governs which question.

• PP ¶81 — states 16

  “Våra webbplatser och tjänster riktar sig inte till barn under 16 år och vi samlar inte medvetet in personuppgifter direkt från barn.”

• TU cl. 4.1 — states 13

  “Interactive Areas are available for individuals aged 13 years or older.”

• B cl. 4.1 — states 18

  “Ved at indsende brugerindhold til et interaktivt område erklærer du, at du er 13 år eller ældre, og hvis du er under 18 år, at du enten har nået den juridiske myndighedsalder eller har indhentet juridisk samtykke fra din…”

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