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Freshworks

freshworks.com
16 published7 named, not published0 expected, not published64 relationships1161 clauses
Every legal document Freshworks publishes, and the ones its own terms name that nobody published. Free to read.Other companies
HighStructure

Terms and Conditions — terms and conditions is drafted as if it could incorporate Refreshing Cloud Business Suite | Privacy Notice Freshworks Inc

Terms and Conditions — terms and conditions is a perimeter and Refreshing Cloud Business Suite | Privacy Notice Freshworks Inc is a notice document. ¶43 reads: "Any personal data of the Affiliate Partner that Freshworks may receive shall be processed in accordance with its Privacy Notice which is included herein by reference."

  • TCTC ¶43

    “(6) Confidentiality. Each party (as "Receiving Party") will use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but not less than reasonable care) to …”

  • PP — first clause

    “Privacy Cookie Policy TOMs Sub-processors”

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HighStructure

Terms and Conditions — terms and conditions is drafted as if it could incorporate Refreshing Cloud Business Suite | Privacy Notice Freshworks Inc

Terms and Conditions — terms and conditions is a perimeter and Refreshing Cloud Business Suite | Privacy Notice Freshworks Inc is a notice document. cl. 6 reads: "Any personal data of the Affiliate Partner that Freshworks may receive shall be processed in accordance with its Privacy Notice, which is included herein by reference."

  • TCTC cl. 6

    “6. Confidentiality. Each party (as "Receiving Party") will use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but not less than reasonable care) to (…”

  • PP — first clause

    “Privacy Cookie Policy TOMs Sub-processors”

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HighStructure

Freshworks Developer Terms of Service reads as part of the agreement, and nothing in the set refers to it

Freshworks Developer Terms of Service is drafted as an obligation. No other published document mentions it by name, and no clause states that it forms part of the agreement.

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HighStructure

Terms and Conditions | Freshworks User Network reads as part of the agreement, and nothing in the set refers to it

Terms and Conditions | Freshworks User Network is drafted as an obligation. No other published document mentions it by name, and no clause states that it forms part of the agreement.

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HighStructure

Website Terms of Use reads as part of the agreement, and nothing in the set refers to it

Website Terms of Use is drafted as an obligation. No other published document mentions it by name, and no clause states that it forms part of the agreement.

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HighStructure

Refreshing Cloud Business Software - Freshworks Terms reads as part of the agreement, and nothing in the set refers to it

Refreshing Cloud Business Software - Freshworks Terms is drafted as an obligation. No other published document mentions it by name, and no clause states that it forms part of the agreement.

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HighStructure

Supplemental Terms | Freshworks reads as part of the agreement, and nothing in the set refers to it

Supplemental Terms | Freshworks is drafted as an obligation. No other published document mentions it by name, and no clause states that it forms part of the agreement.

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HighStructure

Freshworks Event Attendance Agreement reads as part of the agreement, and nothing in the set refers to it

Freshworks Event Attendance Agreement is drafted as an obligation. No other published document mentions it by name, and no clause states that it forms part of the agreement.

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HighStructure

Freshworks Marketplace User Agreement reads as part of the agreement, and nothing in the set refers to it

Freshworks Marketplace User Agreement is drafted as an obligation. No other published document mentions it by name, and no clause states that it forms part of the agreement.

  • FMUA — first clause

    “Marketplace User Terms Terms Data Processing Addendum Supplemental Terms Professional Services”

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MediumGap

FDTS names a Takedown Policy we could not find published

Freshworks Developer Terms of Service cl. 3.8 refers to a Takedown Policy. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

  • FDTS cl. 3.8

    “3.8 Compliance with DMCA: If Developer or end users believe, in good faith, that Freshworks or a third party is, violating Developer's or any third party's copyrights, please follow the procedure specified in the Takedow…”

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MediumGap

WTU names 2 documents we could not find published

Website Terms of Use ¶2 names Cookie Policy and Developer Community Terms. None appears in the sitemap, the legal index or the trust centre. They may exist and be available on request.

  • WTU ¶2

    “Freshworks Inc. and its affiliates ("Freshworks" or "we" or "us" or "our") provide www.freshworks.com as well as the other websites we operate (collectively, the "Websites") to you subject to these Website Terms of Use (…”

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MediumGap

STF names a Accessible Use Policy we could not find published

Supplemental Terms | Freshworks ¶73 refers to a Accessible Use Policy. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

  • STF ¶73

    “iv. Customer acknowledges that the use of the AI Services is subject to the Accessible Use Policy.”

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MediumGap

FEAA names a Event schedule we could not find published

Freshworks Event Attendance Agreement ¶28 refers to a Event schedule. No page of that name appears in the sitemap, the legal index or the trust centre. It may exist and be available on request.

  • FEAA ¶28

    “h. UNFORESEEN CIRCUMSTANCES. The Event schedule is subject to change at any time without prior notice. Freshworks cannot guarantee the attendance of any exhibitor or speaker, or that any scheduled event will take place.”

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MediumGap

TCTC relies on a price list that is not published

Terms and Conditions — terms and conditions ¶15 relies on a price list. No price list was found anywhere in the published set.

  • TCTC ¶15

    “(iv) Eligible Products. Freshworks products which are eligible for referrals are set forth in the table below ("Freshworks Product(s)"). Freshworks reserves the right to add, delete or modify any Freshworks Products at i…”

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MediumGap

TOS relies on a statement of work that is not published

Professional Services Agreement | Freshworks cl. 1 relies on a statement of work. No statement of work was found anywhere in the published set.

  • TOS cl. 1

    “1. Scope of Services. Subject to the terms and conditions of this PSA, Freshworks will provide Customer with Professional Services (as defined below) as set forth in the applicable statements of work executed by Freshwor…”

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LowRegister

The minimum age of a user is stated 5 times, in 2 different figures

The minimum age of a user appears in 3 documents. The figures stated are 13, 18. These may each be right for a different thing. What the corpus does not do is say which figure governs which question.

  • WTU cl. 4.1 — states 13

    “Interactive Areas are available for individuals aged 13 years or older.”

  • FEAA ¶14 — states 18

    “You must be at least 18 years of age on the first day of the Event in order to be eligible to register or attend.”

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LowStructure

Responsible Disclosure is published but no other document refers to it

Responsible Disclosure sits in the published set with no incoming reference from any other document in the corpus.

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LowStructure

Terms and Conditions — terms and conditions is published but no other document refers to it

Terms and Conditions — terms and conditions sits in the published set with no incoming reference from any other document in the corpus.

Wrong? Ask for access to correct it.

LowStructure

Terms and Conditions — terms and conditions is published but no other document refers to it

Terms and Conditions — terms and conditions sits in the published set with no incoming reference from any other document in the corpus.

Wrong? Ask for access to correct it.

Held back

7 readings, on top of the 19 above

Each puts two clauses side by side that answer the same question differently, and quotes both.

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The drawing, in words

Freshworks’s legal documents

Freshworks publishes 16 legal documents. Its own terms name 7 more that we could not find published. Every cross-reference inside them resolves. 1 figure is stated more than once, in more than one form.

Published 16

Named, not published 7

  • Takedown Policy
  • Cookie policy
  • Developer Community Terms
  • Accessible Use Policy
  • Event schedule
  • Price list
  • Statement of work

Named in Freshworks’s own terms and not found in its sitemap, legal index or trust centre. It may exist and be available on request.

How they connect 56

  • 17 times a document cite another document
  • 15 times a document incorporate another by reference
  • 12 times a document depend on another existing
  • 8 times a document rely on a definition from another
  • 4 times a document say which document wins on a conflict

Read from freshworks.com on 23 October 2026. A description of how the documents fit together, not legal advice. Is this your company?