Paradrawthe legal stack, drawnHootsuite Subprocessors
657 words, 29 clausesupdated September 21, 2026read 13/10/2026source
·Subprocessor List
·Subprocessor list last updated: September 21, 2026
·Hootsuite Inc. and its Affiliates (collectively, "Hootsuite") engages and uses third-party subprocessors ("Subprocessors") to help us provide the Services.
·Hootsuite's Subprocessors provide infrastructure, data storage, system logging services, and other tools that facilitate the delivery of the Services including customer support and email communications. These Subprocessors may be provided access to Customer Content and Mentions that may contain information about individuals, however, they are only permitted to use this information to support the Services.
·As part of Hootsuite's commitment to keep your data secure, we evaluate our Subprocessors' privacy and security practices prior to engaging them. We also require our Subprocessors to enter into data processing agreements that maintain the confidentiality of your data and incorporate data protection obligations consistent with applicable privacy laws.
| Entity Names | Purpose | Location & Transfer Mechanisms | Security & Privacy Webpages Hootsuite Services |
|---|---|---|---|
| Amazon Web Services, Inc. | Cloud Infrastructure and Storage | United States - Data Privacy Framework | Amazon S3 Security and Access Management AWS Cloud Security AWS Data Center Controls |
| MongoDB, Inc. | Database Services | United States - Standard Contractual Clauses | MongoDB Trust Center |
| Ory Corp | Identity and Access Management | United States - Standard Contractual Clauses | Ory security practices and processes |
| Sumo Logic, Inc. | Log Management and Security Analytics | United States - Standard Contractual Clauses | Platform Security | Sumo Logic | |||
| Twilio Inc. (formerly, Sendgrid, Inc.) | In-App Email Delivery | United States - Data Privacy Framework | Twilio Security |
| Hootsuite Service-Specific Features & AI Service Providers | |||
| Talkwalker S.à r.l. (Hootsuite Affiliate) | Listening AI-Powered Services using Hootsuite AI | Europe (Luxembourg) - see Talkwalker Services below | Trust Center |
| Google Cloud Canada Corporation | AI Service Provider | United States - Data Privacy Framework | Google Security Overview |
| OpenAI, L.L.C. | AI Service Provider | United States - Standard Contractual Clauses | OpenAI | Privacy Policy | |||
| Microsoft Corporation | AI Service Provider | United States - Standard Contractual Clauses | Microsoft Privacy Statement |
| Zendesk Sunshine Conversations Inc. | Messaging for certain private channels (WhatsApp, SMS, In-Web, etc.) | United States - Standard Contractual Clauses | Zendesk's secure-by-design cloud solution |
| Cloudflare, Inc. | Pixel Connector - Provides Domain Name System, reverse proxies, and cloud security services | United States - Data Privacy Framework Europe | Certifications and Compliance Resources | Cloudflare Lumen by Talkwalker Services | |||
| Hetzner Online GmbH | Cloud Infrastructure and Storage | Europe (Germany) | Hetzner - Establishing Trust Through Security |
| Ory Corp | Identity and Access Management | Europe United States - Standard Contractual Clauses | Ory security practices and processes |
| Microsoft Corporation | AI Service Provider | Europe United States - Standard Contractual Clauses | Microsoft Privacy Statement |
| Hootsuite Inc. (Talkwalker Affiliate) | AI Service Provider | Canada - Adequacy | Trust Center |
| Amazon Web Services Inc. | Content Delivery Network Social Content Ratings product - Cloud Infrastructure and Storage | CDN: Regional, including Europe and United States SCR: United States - Data Privacy Framework | Amazon S3 Security and Access Management AWS Cloud Security AWS Data Center Controls Sparkcentral Services |
| Amazon Web Services Inc. | Platform hosting - Compute, storage and content delivery on AWS Network | United States - Data Privacy Framework Europe | Amazon S3 Security and Access Management AWS Cloud Security AWS Data Center Controls |
| Datadog Inc. | Monitoring of cloud-based infrastructure, applications, and logs | United States - Standard Contractual Clauses Europe | Security | Datadog | |||
| Elasticsearch Inc. | Data storage and querying, search hosting, performance of diagnostic measures, and troubleshooting | United States - Standard Contractual Clauses Europe | Elastic Security & Compliance |
| Zendesk Sunshine Conversations Inc. | Messaging for certain private channels (WhatsApp, SMS, In-Web, etc) | United States - Standard Contractual Clauses Europe | Zendesk's secure-by-design cloud solution |
·Updates
·In the event Hootsuite adds or removes Subprocessors, Hootsuite will post such updates here. Please check back frequently for updates.