·Prize competition terms and conditions

·The product survey competition (Competition) is run on behalf of Xero Limited, with its registered office at 96 Saint Georges Bay Road, Parnell, Auckland 1052, New Zealand (Xero), and is open from 9:00am 18th Dec 2023 NZDT to 11:59pm 8th of Jan 2024 NZDT (the Competition Period). Xero may extend, cancel or amend this Competition and/or review and update these terms and conditions on its website at any time, at its sole discretion.

·To be eligible to enter the Competition (Eligible Entrant), entrants must:

• 1Be an existing Xero customer with an active subscription;
• 2Have received the product survey email on or about 18 December 2023;
• 3be 18 years of age or older (or the age of majority in entrant's region); and
• 4be a resident of Australia, New Zealand, USA or UK.

·For the purposes of the Competition, an "Eligible Entrant" will be a user of the Xero account or an Accountant or Bookkeeper of a practice that is in the Xero Partner Programme. It excludes any subscriber trialling an unpaid version of the Starter, Standard, Premium or Ultimate plan (AU, NZ and UK) or Early, Growing or Established plan (US) and any subscriber in arrears on their subscription payments (unless otherwise specified by Xero in writing).

·Xero employees are not eligible to enter the Competition.

·In order to enter the Competition, and Eligible Entrant must, by the close of the Competition Period:

• 1have validly completed each of the questions in the product survey, sent via email on or about 18 December 2023; and
• 2at the end of the survey, ticked the box to enter the Competition and validly entered their email address.

·There is a limit of one (1) entry per Eligible Entrant.

·Eligible Entrants will have a chance to win one prepaid gift card (Prize) and the monetary value of the gift card will differ by each region as follows:

• 1NZ: $50NZD
• 2AU: $50AUD
• 3UK: £50GBP
• 4US: $50USD

·There are a total of fifty-five (55) Prizes available to be won and each gift card is subject to relevant terms and conditions of use including relevant expiry dates. The 55 Prizes are allocated per region as follows: 1 of 15 $50 vouchers (AUD) 1 of 20 $50 vouchers (NZD) 1 of 10 £50 vouchers 1 of 10 $50 vouchers (USD)

·Fifty-five (55) winners will be drawn from all correct entries following the end of the Competition Period and no later than 8th of January 2024 (Winners). The draw will take place in London, United Kingdom by One Picture.

·The Winner/s will be notified by email, or using any other contact details you give us and by entering the Competition, you also consent to Xero's nominated agency, One Picture, contacting you if you are a Winner. If we have made a reasonable attempt to contact a Winner, and a Winner has not responded within three (3) business days, or a Winner is unable to use the Prize, the Prize will be forfeited and Xero will randomly choose another Winner. In the event of any dispute, Xero's decision is final.

·Xero does not warrant that the Prize will meet the Winners' requirements or that it will be suitable for any particular purpose. To avoid doubt, all implied conditions or warranties are excluded in so far as is permitted by law, including (without limitation) warranties of merchantability and fitness for purpose.

·The Prize cannot be transferred to others, or exchanged for cash or other benefits and cannot be split.

·To the fullest extent permitted by law, Xero and its affiliated companies shall not be liable in any way (including, without limitation, in negligence), for any loss or damage whatsoever suffered (including, without limitation, direct, indirect or consequential loss), or for any loss or damage or personal injury suffered or sustained in connection with the Competition.

·By accepting the Prize, the Winner agrees to participate in any publicity related to their Prize, and that Xero can use the Winners' likeness, image and/or voice (including photograph, film and/or recording) in any media for an unlimited period of time without payment, to promote Xero and any of its other products.

·By participating in the Competition and by submitting any contact details, each Participant consents to receive the latest news, special offers, promotions and information from Xero by email, TXT or other channels from time to time. If at any stage you do not want to receive this information then please let us know, or use the 'unsubscribe' feature on communications we send you.

·The Winner agrees that Xero may withdraw the Winner's right to their Prize if:

• 1Xero's name is, or is likely to be in Xero's reasonable opinion, damaged or brought into disrepute or ridicule by the Winner or by being associated with the Winner; or
• 2The Winner is involved directly or indirectly in any situation (whether the relevant situation occurred before, during or after the Competition Period) which brings, or in the reasonable opinion of Xero is likely to bring, any of the Winner, Xero or the Competition into disrepute, contempt, scandal or ridicule.

·All use of Xero's services is subject to Xero's Terms of Use. Any personal information which we collect from you can be used in accordance with our Privacy Policy.

·The following table sets out, for the country you live in, the applicable Xero entity and the laws that govern these Terms:

·Australia

·Xero entity and address: Xero Australia Pty Limited

·Level 3/260 Burwood Rd, Hawthorn VIC 3122 Law: Victoria, Australia

·New Zealand

·Xero entity and address: Xero (NZ) Limited 19-23 Taranaki Street Te Aro Wellington 6011 Law: New Zealand

·United Kingdom

·Xero entity and address: Xero (UK) Limited

·5th Floor, 100 Avebury Boulevard, Milton Keynes, MK9 1FH Law: United Kingdom

·United States

·Xero entity and address:

·Xero, Inc.

·Law: 1615 Platte St. Suite 400, Denver, CO 80202

·Last updated: 11 February 2025 Download PDF | See archived versions

·Table of contents

11. Who are we?

·When we say "Xero", "we", "our" or "us", we mean the Xero group of companies. Our headquarters are in New Zealand, but we operate and have offices all over the world. See our contact us page for more information.

·We provide an easy-to-use global online platform for small businesses and their advisors. At the core of our platform is our beautiful cloud accounting software. To find out more about what we do, see our about us page.

22. What does this notice cover?

·This notice describes how we process personal data. When we say "personal data" we mean information that relates to you, and from which you can be identified. Personal data includes your name, email, address, telephone number, bank account details, payment information, support queries, community comments and so on. In some countries, personal data can also include information about your device, such as your IP address and device type.

·This notice applies to personal data we collect across all our websites and apps, in connection with any services we provide. It also applies to personal data we collect from third party data sources, and through surveys, events, customer support, competitions, promotional programmes and training. For this notice, we'll just call them our "services".

33. What this notice doesn't cover

·This notice doesn't apply to personal data that our subscribers (people who create and pay for subscriptions to our services) or their invited users (people other than subscribers who have been invited to use our services by a subscriber) enter into our services about their own customers, suppliers, employees or other third parties. In those cases, our subscribers control that personal data and we process it only as a service provider (or "processor") on their behalf. If you're not a subscriber and have questions about this type of personal data, you'll need to contact the subscriber that controls it.

·If you provide us with any personal data about other people, you should make sure you are permitted to do so before sharing it with us.

44. Personal data we collect and how we get it

·The personal data we collect depends on how you interact with us. We collect personal data:

• ·When you provide it to us directly. This includes when you visit our websites, use our services, or provide personal data directly through other interactions with us. For example, we ask for your billing information when you sign up for a subscription or trial, and collect your contact information and any other details you share when you ask for support, or take part in training and events. You don't have to provide us with personal data, but if you don't it might mean you can't use parts of our services.
• ·Automatically. We collect some personal data about you automatically when you visit our websites or use our apps and services. For example, we collect data about the pages you look at and the links you click on.
• ·From third parties. Although we collect the majority of personal data about you directly or automatically, sometimes we might collect it from other sources. For example, from trusted third parties and service providers that help us deliver our services (such as providers of email, marketing, analytics, financial, credit and payment services) and from social media platforms.

·Personal data categories and sources

·We've summarised the categories of personal data we collect and their sources, below.

·Identity and contact data such as your name, email address, telephone number, address or social-media handle. We source this directly from you, automatically or from third parties.

·Account data such as your login and profile information, including your password, and subscription details. We source this directly from you or from third parties.

·Payment data such as truncated credit or debit card details, bank account details, payment method, billing address and other details of services that you have received from us. We source this directly from you, automatically or from third parties.

·Communications data such as feedback on our services and other communications with us or with our service providers, competition and survey entries, chat, email or call history, and call recordings if you consent to them. We source this directly from you, automatically, or from third parties.

·Marketing and advertising data such as interests based on your use of our services, survey responses, promotions you enter, communication preferences, preferences for particular services, and subscription details. We source this directly from you, automatically or from third parties.

·Device data such as data collected using tags and pixels, including your IP address, ISP, the browser you use to visit our websites, device type and location, operating system, device identifiers and advertising identifiers. We source this automatically.

·Service usage data such as information about your use of and interaction with our services, including third party services you have integrated. This includes page views and searches, login information, clicks, content interaction, length of visits, and other functional information on service performance. It also includes service utilisation, such as features you buy and use, as well as (if you are a subscriber) how you manage organisations and invited users within your subscription. We source this automatically.

·Uploaded content such as any personal data in photographs, videos or audio recordings that you upload on our websites, apps, services or social media (where you allow us). We source this directly from you or from third parties.

·Sensitive personal information such as health data, or trade union membership details that you may provide to us. Note that we don't generally require or request sensitive personal information to operate our services. We source this directly from you.

55. How we use your personal data

·We use your personal data to operate our services, and to manage our relationship with you. We'll otherwise only use your personal data for:

• ·The purposes in this notice or that we explain to you when we collect your personal data.
• ·Other purposes that are related to the ones in the first dot-point where permitted by law.

·Purposes for using personal data

·We've set out more information about the specific purposes for which we use your personal data below.

·To deliver our services. For example, to sign you up to our services, manage your trial or subscription, facilitate purchases of services, and provide, maintain and deliver our services (including using AI/ML) in accordance with our terms of use. This includes monitoring, troubleshooting, data analysis, testing, system maintenance, reporting and hosting of data.

·The categories of personal data we use for this purpose are: identity and contact data, account data, payment data, communications data, device data, and service usage data.

·To communicate with you about our services. For example, we may send you service updates, invoices, technical notices, security alerts, support messages and responses to your enquiries. We may contact you through a variety of channels, for example, by email, telephone, SMS and in-product communications.

·The categories of personal data we use for this purpose are: identity and contact data, account data, payment data, communications data, device data, service usage data, and uploaded content.

·For quality assurance, training and record-keeping. For example, we may review communications with you for customer support, quality assurance and training purposes, and related record-keeping.

·The categories of personal data we use for this purpose are: Identity and contact data, account data, payment data, communications data, device data, service usage data, and uploaded content.

·For security management. For example, to address threats and fraud, and protect you, our business and people, we may use malware and other monitoring tools to detect suspicious activity and block unauthorised access.

·The categories of personal data we use for this purpose are: identity and contact data, account data, payment data, communications data, device data, location data, service usage data, and uploaded content.

·For compliance management. For example, to ensure compliance with our terms of use and related internal reporting.

·The categories of personal data we use for this purpose are: identity and contact data, account data, payment data, communications data, service usage data, device data, and uploaded content.

·To improve our services. For example, we analyse collected data to improve our websites, apps and services, to develop new products and services, and inform other business decisions by understanding customer behaviour (including using AI/ML).

·The categories of personal data we use for this purpose are: identity and contact data, account data, payment data, communications data, marketing and advertising data, device data, service usage data, and uploaded content.

·For marketing communications. For example, to contact you about services, promotions, competitions and events we think may be of interest, including those of our affiliates and partners. We may contact you through a variety of channels, for example, by email, telephone, SMS and in-product communications.

·The categories of personal data we use for this purpose are: identity and contact data, account data, communications data, marketing and advertising data, device data, service usage data, and uploaded content.

·To personalise content. For example, we may provide local or otherwise targeted content and information for customers, and to tailor the content served on our websites and apps, and via our services.

·The categories of personal data we use for this purpose are: identity and contact data, account data, marketing and advertising data, device data, and service usage data.

·For personalised advertising. For example, we may personalise, target, and deliver advertising on our websites and apps, and via third party websites and other online services. We may also identify audiences and individuals like you to better tailor our marketing campaigns and communications, and measure the effectiveness of our campaigns and adjust our methods.

·The categories of personal data we use for this purpose are: identity and contact data, account data, marketing and advertising data, device data, and service usage data.

·To run competitions, sweepstakes or surveys. The categories of personal data we use for this purpose are: identity and contact data, account data, communications data, marketing and advertising data, and uploaded content.

·For legal and regulatory compliance. For example, to comply with any legal and regulatory obligations which apply to us, including responding to requests under data protection or other applicable laws.

·The categories of personal data we use for this purpose are: identity and contact data, account data, payment data, communications data, device data, service usage data, and uploaded content.

·To manage legal claims. For example, to preserve our legal rights, and defend and bring claims to protect our interests.

·The categories of personal data we use for this purpose are: identity and contact data, account data, payment data, communications data, device data, and service usage data.

66. Cookies and similar tracking technology

·We use cookies and similar tracking technology ("cookies") to collect and use personal data about you, including to serve interest-based advertising. For more information about the types of cookies we use and why, and how you can control them, please see our cookie notice.

77. How we share your personal data

·There will be times when we need to share your personal data with third parties. We'll only share your personal data with:

• ·Other companies in the Xero group of companies who enable us to provide you with our services or who otherwise use personal data for the purposes in this notice.
• ·Third party service providers and partners who also enable us to provide you with our services or who otherwise use personal data for the purposes in this notice. For example, we may share your personal data with service providers that assist us with billing, customer support, hosting and storage, data analytics, security, marketing and email services. We won't share your mobile telephone number or SMS opt-in consent status with these third parties for their own marketing purposes without your explicit consent.
• ·Third party services that you integrate with on our websites and apps, or through our services, for example, an app on the Xero App Store. Note that your personal data will be managed by the provider of those services according to their own terms and privacy policy.
• ·Regulators, law enforcement bodies, government agencies, courts or other third parties where we think it's necessary to comply with applicable laws or regulations, to exercise, establish or defend our legal rights, or to protect your interests or those of any other person. Where possible and appropriate, we'll notify you of this type of sharing.
• ·Actual or potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business.
• ·Other people where we have your consent or where permitted by law.

·Also, if you've been invited to use our services by a subscriber, we may share data relating to your use of our services with that subscriber.

88. Personal data retention

·We'll retain your personal data for as long as we've a relationship with you and for a period of time afterwards where we have an ongoing business or legal need to keep it. For example, to comply with legal, tax, or accounting requirements. After that, we'll make sure it's deleted or anonymised.

99. Security

·Security is a priority for us when it comes to your personal data. We're committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens. For more information, check out Xero's security pages.

·If you want more detailed information, we've produced a Service Organisation Control (SOC 2) report, which is available on request. The SOC 2 report was produced after an independent auditor's examination of our service controls.

·To keep up to date on known phishing and other scams targeting our community, and for information on how to protect yourself from them, sign up to our security noticeboard.

1010. International transfers

·When we share personal data, it may be transferred to and processed in countries other than the country you live in-such as Australia, New Zealand and the United States-due to the location of our teams and data hosting locations. These countries may have laws different to the ones that apply in your country. Rest assured, when we transfer personal data to another country, we put safeguards in place to protect your personal data.

1111. Your rights

·It's your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time. Just follow the unsubscribe instructions in the marketing communication or make your request using the details in the 'How to contact us' section.

·You also have rights to:

• ·Know whether and what personal data we hold about you, and to correct it if it's inaccurate or out-of-date.
• ·Request a copy of your personal data, or ask us to restrict processing your personal data or delete it.
• ·Object to our continued processing of your personal data.
• ·Not be subject to wholly automated decisions that have legal or significant effects upon you, and to challenge the decision and request a human review.

·You can exercise these rights at any time by making a request using the details in the 'How to contact us' section.

·If you're not happy with how we are processing your personal data, please get in touch with us using the 'How to contact us' section. We'll review and investigate your complaint, and get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.

1212. Updates to this notice

·We may update this notice from time to time. If we make a material change, we'll make sure we let you know, usually by sending you an email or posting a notice on our websites and in our apps.

1313. How to contact us

·We're always keen to hear from you. If you're a current user of our services, you can get in touch via our privacy at Xero page. For everyone else, you can contact us at legalnotices@xero.com.

1414. Additional information if you're in the EEA or UK

·If you're in the European Economic Area ("EEA") or United Kingdom ("UK"), this section applies to you in relation to the personal data we process under this notice.

·Controllers and representative

·UK Controller. If you're in the UK, Xero (UK) Limited is the controller of your personal data. Xero (UK) Limited's address is 5th Floor 100 Avebury Boulevard, Milton Keynes, MK9 1FH, United Kingdom.

·EEA Controller. If you're in the EEA, Xero (NZ) Limited is the controller of your personal data. Xero (NZ) Limited's address is 19-23 Taranaki Street, Te Aro, Wellington, 6011, New Zealand.

·EU Representative. Xero (NZ) Limited's EU representative is Xero Denmark A/S. Xero Denmark A/S's address is Kuglegårdsvej 7, 1434, Copenhagen K, Denmark.

·Legal bases for processing personal data

·Below, we've set out the legal bases we rely on to process your personal data for the purposes in this notice (for a description of each purpose, see the 'How we use your personal data' section):

·Contractual necessity. We need certain personal data to provide and support the services we provide under our terms of use.

·We rely on this legal basis: to deliver our services, and to communicate with you about our services.

·Consent. We may ask for your consent (separately from any contract between us) before we process your personal data, in which case you can voluntarily choose to give or deny your consent.

·We rely on this legal basis: to improve our services, for marketing communications, to personalise content, for personalised advertising, and to run competitions, sweepstakes or surveys.

·Legitimate interest. We may process your personal data for our or a third party's legitimate business interests. We'll only do this when we're confident that a legitimate interest exists and the processing is needed to achieve it. We'll also make sure your privacy rights are appropriately protected and don't override the legitimate interest we've identified.

·We rely on this legal basis: for quality assurance, training and record-keeping, for security management, for compliance management, to improve our services, for marketing communications, to personalise content, for personalised advertising, and to manage legal claims.

·Legal obligation. There may be cases when we must use your personal data to comply with laws or to fulfil certain legal obligations.

·We rely on this legal basis: for security management, for compliance management, for legal and regulatory compliance, and to manage legal claims.

·International transfers of personal data from the EEA and UK

·If you're in the EEA or UK, we'll only transfer your personal data to countries that provide adequate protection for EEA and UK personal data (like New Zealand), or to countries where we have appropriate safeguards in place with the recipient to protect your personal data, for example, by entering into "standard contractual clauses" or equivalent terms approved by the relevant authorities. For more information, please contact us using the details in the 'How to contact us' section.