Updates to Twilio's Legal Terms & Conditions | Twilio

·Print this page

·Customer and Partner Agreements An icon of a down chevron

·Privacy An icon of a down chevron

·Mobile Application Terms An icon of a down chevron Twilio Frontline End User App Terms Twilio Authy App Terms

·Supplier Agreements An icon of a down chevron Supplier Purchase Order Terms and Conditions Country-Specific Terms Supplier Data Protection Addendum Supplier Code of Conduct

·Intellectual Property An icon of a down chevron DMCA Policy Trademark

·Resources for Law Enforcement An icon of a down chevron Government Requests Transparency Report

·Civil Requests An icon of a down chevron Submit a request or subpoena

·Code of Conduct & Ethics Hotline An icon of a down chevron Twilio Code of Conduct Ethics and Whistleblower Hotline Discord Community Code of Conduct Twilio Discord FAQ

·Digital Promotions General Rules An icon of a down chevron Sweepstakes Rules

·Customer Research and User Experience An icon of a down chevron Acknowledgement and Waiver

·Updates to Twilio's Legal Terms and Conditions

·Please visit the Service and Country Specific Requirements change log to review the material updates or modifications we make to our Service and Country Specific Requirements from time to time.

·7 May 2026

·Twilio Terms of Service:

·We updated Section 10 to include additional terms specific to you if you are domiciled and registered in Mexico required under Mexican law. These terms take precedence in the event they conflict or are inconsistent with the terms of Sections 1-9 of the Twilio Terms of Service. See Section 10.6 for more information.

·April 9, 2026

·We updated our online terms! This notice is only applicable to you if you have an account that you created on or before April 14, 2026, or otherwise agreed to a previous version of these updated terms. These updated terms are available at the hyperlinks provided below.

·Please review this notice, which covers the upcoming changes that are material in nature, and all updated terms below in their entirety to familiarize yourself with these changes. These updated terms will be effective and binding as of May 15, 2026.

·No further action is required on your part. Your continued use of our services automatically constitutes your acceptance of these updated terms, which completely replace all previous versions, unless otherwise specified below. Please note that we have not changed your ability to use our services. You may continue to access your account and use our services as you always have.

·Twilio Terms of Service:

• ·If you are domiciled or registered in Mexico, your contracting entity has changed. These Terms of Service have been assigned, under Section 9.2 (Assignment), from Twilio Inc. to our local affiliated entity in Mexico - CISA Telecomunicaciones, S.A. de C.V. These Terms of Service are available in Spanish here.
• ·If you are domiciled or registered in Brazil, your contracting entity has changed. These Terms of Service have been assigned, under Section 9.2 (Assignment), from Twilio Inc. to our local affiliated entity in Brazil - Teravoz Telecom Telecomunicações Ltda. These Terms of Service are available in Portuguese here.
• ·We updated the definition of "Order Form" to include any online orders you or your affiliates place self-service via your Twilio account.
• ·We clarified that we may change our services from time to time, regardless of their overall impact on the functionality of the services.
• ·We added that payment by credit card is not an accepted form of payment once you exceed $8,000 USD in fees (or the local currency equivalent, as applicable) in a single month.
• ·We clarified that any fees for which you are invoiced must be paid via ACH transfer, wire transfer, or other acceptable bank transfer method. A credit card is not an acceptable form of payment.
• ·We updated our anti-corruption and international trade law provision to include anti-money laundering and anti-boycott laws, while extending the requirement to ensure that your affiliates and end users are also not on any government-restricted lists (e.g., U.S. OFAC, Specially Designated Nationals List, U.S. Bureau of Industry and Security). We added that these restrictions apply to entities through either direct designation or corporate ownership. Finally, we noted that Twilio may suspend your account for your violation of these anti-corruption and international trade law-related obligations.
• ·If you are registered or domiciled in Mexico, Mexico governing law applies, and any venue to resolve disputes, either through court or binding arbitration, will occur in Mexico City, Mexico.

·Twilio Data Protection Addendum (DPA):

·Note: If you have negotiated a separate DPA with us (or the equivalent) that does not permit Twilio to make unilateral changes on notice, the updated DPA will not apply to you.

• ·We refined the existing definitions for "Customer Account Data" and "Communications Usage Data" to include additional data types for better transparency and clarity.
• ·We introduced a new "Service Abuse" definition, which is now leveraged to explicitly permit Twilio to process data for AI model training to combat spam, fraud, and illegal activities.
• ·We incorporated Global Cross-Border Privacy Rules System and Global Privacy Recognition for Processors System certifications as approved data transfer mechanisms.
• ·We clarified that Binding Corporate Rules (BCRs) do not apply to products and services in private Beta.

·Twilio Security Overview:

• ·We expanded the Security Overview to now cover any "Stytch"-branded services.

·Twilio APIs Service Level Agreement:

• ·We clarified that taxes, carrier fees, and other third-party fees do not contribute to the service credit calculation if Twilio misses its service level commitments.
• ·We clarified that this Twilio API Service Level Agreement does not cover "Stytch"-branded services.

·Predictive and Generative AI/ML Features Addendum and Twilio Segment: Predictive and Generative AI/ML Features Addendum:

• ·The Predictive and Generative AI/ML Features Addendum and Twilio Segment: Predictive and Generative AI/ML Features Addendum have been consolidated into a single addendum.
• ·You may not use any AI/ML features for automated decisions that could have significant or legal consequences for individuals, or for activities classified as high-risk or prohibited under applicable law or regulation.
• ·You will not input personal, confidential, or sensitive data into AI/ML features where prohibited by our product documentation or by a notice in your Twilio account.
• ·You permit Twilio to process your AI/ML content to meet legal and regulatory obligations and to maintain, improve, and secure these features, including training models to detect and prevent security incidents, network exploits, spam, and violations of Twilio's Acceptable Use Policy.
• ·You permit Twilio to use your AI/ML content to train or fine-tune features that you use. Your AI/ML content will not be used for other Twilio AI/ML features or models you do not use, without your separate written agreement.
• ·You acknowledge the third-party providers (such as OpenAI or Anthropic) that Twilio uses to power AI/ML features (see Exhibit A) and agree to their acceptable use terms.
• ·You also permit Twilio to share your AI/ML content with these third-party providers solely to provide the AI/ML features to you. These third-party providers will not use your AI/ML content to train their underlying base models, without your separate written agreement.
• ·REVOCATION OF CONSENT: If you do not agree to these updates, please stop using the AI/ML features no later than May 14, 2026. Please also disable or opt out of the AI/ML features within your Twilio account (if available), or contact Twilio Customer Support to disable or opt you out (Twilio Customer Support | Twilio Segment Customer Support).

·Service and Country Specific Requirements:

• ·Please review the Service and Country Specific Requirements change log, which you agree and acknowledge serves as reasonable and sufficient notice to you of any new or updated service and country-specific terms we post from time to time that are material in nature. We recommend you review this change log regularly and any new or updated service and country-specific terms in their entirety. The Service and Country Specific Requirements are an important part of Twilio's Acceptable Use Policy. You must comply with the applicable service and country-specific terms to the extent you use (1) a specific service of ours, (2) our services in a specific country, or (3) a third-party product or service, any of which is identified in the Service and Country Specific Requirements.
• ·Twilio Messaging Policy:
• ·We redrafted the entire Twilio Messaging Policy for clarity and ease of readability.
• ·The Twilio Messaging Policy now covers messages transmitted via Rich Communications Services (RCS).
• ·We expanded prior consent requirements and provided more detail around those requirements (e.g., consent must be freely given, informed and unambiguous, with the option to withdraw at any time). We also added that you must proactively reconfirm consent as required by applicable law or regulation, when a significant amount of time has passed since initial consent was obtained, or when the subject matter of your messages changes.
• ·We added that you must retain and provide Twilio with proof of consents that you obtain.
• ·We added that buying, selling, renting, or transferring consent is explicitly prohibited.
• ·Twilio Email Policy: We renamed the Twilio SendGrid Email Policy to the Twilio Email Policy and expanded it to cover all of Twilio's email-based services.
• ·Twilio Advisory Services Terms:
• ·If you are domiciled or registered in Mexico, your contracting entity has changed. These Advisory Services Terms have been assigned, under Section 10.1 (Assignment), from Twilio Inc. to our local affiliated entity in Mexico - CISA Telecomunicaciones, S.A. de C.V.
• ·If you are domiciled or registered in Brazil, your contracting entity has changed. These Advisory Services Terms have been assigned, under Section 10.1 (Assignment), from Twilio Inc. to our local affiliated entity in Brazil - Teravoz Telecom Telecomunicações Ltda.
• ·If you are registered or domiciled in Mexico, Mexico governing law applies, and any venue to resolve disputes, either through court or binding arbitration will occur in Mexico City, Mexico.
• ·Twilio Professional Services Terms:
• ·If you are domiciled or registered in Mexico, your contracting entity has changed. These Professional Services Terms have been assigned, under Section 11.1 (Assignment), from Twilio Inc. to our local affiliated entity in Mexico - CISA Telecomunicaciones, S.A. de C.V.
• ·If you are domiciled or registered in Brazil, your contracting entity has changed. These Professional Services Terms have been assigned, under Section 11.1 (Assignment), from Twilio Inc. to our local affiliated entity in Brazil - Teravoz Telecom Telecomunicações Ltda.
• ·If you are registered or domiciled in Mexico, Mexico governing law applies, and any venue to resolve disputes, either through court or binding arbitration will occur in Mexico City, Mexico.

·Stytch Terms of Service and Stytch Privacy Policy:

• ·The terms of the Stytch Terms of Service and Stytch Privacy Policy are also being replaced by the terms of the Twilio Terms of Service and Twilio Privacy Notice respectively, which will apply to your use of any "Stytch"-branded services. The Twilio Terms of Service incorporates the terms of the Twilio Acceptable Use Policy, Twilio Data Protection Addendum and Twilio Security Overview, which will also apply to you.

·Twilio Privacy Notice:

• ·No material changes were made to the Twilio Privacy Notice; however, it has been re-written for ease of readability.

·February 23, 2026: Twilio Authy Application Terms:

• ·If you are an existing Authy App user and you either download the Authy App onto an additional device or reinstall it on the same device as of February 23, 2026, Twilio will no longer process keystroke cadence data, but will process location data based on your IP address, for fraud prevention and to enhance account security.
• ·Additionally, device ID, device information, and location data based on your IP address may be collected and transmitted to Stytch for further processing for fraud prevention and to enhance account security.

·Previous Updates by Year: 2025 2024 2023 2022 2021