Privacy An icon of a down chevron — service country specific terms

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·Service and Country Specific Requirements

·Last Updated: April 9, 2026

·Customer's use of the Services is subject to Customer's compliance with the Service Specific Requirements, Country Specific Requirements, and Country Specific Requirements for Communications Services below (collectively, "Requirements") to the extent applicable.

·If any of the following terms are used but not defined within a Requirement below, they will have the meanings set forth in the Twilio Acceptable Use Policy ("AUP"): "you", "your", "yours", "Customer", "Twilio", "End User", and "Services." Twilio may update or modify these Requirements from time to time. These updates and modifications that are material in nature are covered in this change log, which Customer deems as reasonable and sufficient notice given to Customer for such updates and modifications. Customer's continued use of the Services constitutes Customer's acceptance of the updated or modified Requirements. Twilio recommends that Customer periodically reviews the change log and these Requirements.

·These Requirements are part of the AUP.

·Service Specific Requirements

·The Service Specific Requirements for a particular Service apply solely to the extent Customer uses the identified Service.

·Services Using or Incorporating Artificial Intelligence or Machine Learning Technology

·Some Services that use or incorporate artificial intelligence or machine learning technology features or functionality require the acceptance of additional terms (collectively, "AI/ML Features"). If Customer elects to use an AI/ML Feature, Customer will need to accept and agree to the applicable AI/ML Feature terms when opting into using or otherwise enabling such AI/ML Feature. The use of an AI/ML Feature is entirely optional and not required to use any Services. The terms for the AI/ML Features are available here.

·Third-Party Services

·Twilio acts as reseller of the third-party products and services set forth below ("Third-Party Services"). If Customer purchases any Third-Party Services from Twilio, such Third-Party Services are solely provided by the applicable third-party provider set forth below ("Third-Party Provider"). Customer's use of any Third-Party Services is subject to the applicable Third-Party Provider's terms set forth below ("Third-Party Terms"). Twilio is not a party to any Third-Party Terms and is not liable for any Third-Party Services whatsoever. Third-Party Services are not considered Services.

·Additionally, Twilio may make available for purchase additional add-on features, functionality, or services (each, an "Marketplace Add-on") from third-party partners (each, an "Add-on Partner") through the Twilio Marketplace. If Customer purchases a Marketplace Add-on from Twilio, such Marketplace Add-On is solely provided by the applicable Add-on Partner. Customer's use of a Marketplace Add-on is subject to the applicable Add-on Partner's terms of service ("Marketplace Add-on Terms"). Twilio is not a party to any Marketplace Add-on Terms and is not liable for any Marketplace Add-ons whatsoever. Marketplace Add-ons are not considered Services.

·Country Specific Requirements

·The Country Specific Requirements for a particular country apply solely to the extent Customer uses the Services in the identified country, regardless of whether Customer is located, domiciled, or doing business in such country.

·North America

• ·Emergency Services in the United States and Canada
• ·Illegal Robocalling Obligations for Voice Calls to/from United States Phone Numbers
• ·Text Messaging Content Collection and Monitoring for United States and Canadian Numbers
• ·Voice Calls to North America Phone Numbers

·United Kingdom (UK) UK Emergency Calling Functionality

·Brazil / Brasil

• ·Brazil Phone Numbers for Voice Communications (Números de Telefone no Brasil para Comunicação por Voz)

·France France Phone Numbers

·Spain

• ·Spain Geographic Phone Number-Based Interpersonal Communications Services

·Countries in the European Union (EU) EU Data Act Rights

• ·European Electronic Communications Code Disclosures

·United Arab Emirates (UAE)

• ·UAE Toll-Free and Geographic Phone Numbers

·Japan / 日本 Emergency Services in Japan (日本の緊急サービス)

·Australia Australian Phone Numbers

·China

• ·Text Messaging Restrictions in the People's Republic of China

·Country Specific Requirements for Communications Services

·"Communications Services" means any regulated Services provided through Twilio's application programming interfaces that facilitate the exchange of information via various forms of electronic communications, including, without limitation, voice, video, or messaging.

·For regulatory, licensing, or tax compliance reasons, the Communications Services, or a portion thereof, may be provided to Customer by one or more of the applicable Twilio entities set forth below, either (a) individually or in combination with other affiliated Twilio entities or (b) through a service provider not affiliated with Twilio acting on behalf of such Twilio entity(ies) set forth below.