·Privacy Policy

·Effective Date: July 15, 2026

·This Privacy Policy sets out what personal information Squarespace ("Squarespace," "we," "us" or "our") collects, what we do with it and your choices and rights.

·By using or accessing any of our sites, templates, products, applications, tools, services and features (collectively, the "Services"), you confirm you have agreed to the Terms of Service and have read and understood this Privacy Policy and our Cookie Policy. The Squarespace entity that controls your information depends on where you are located. See Section 12 below.

·You can find out about your rights and choices in Section 6 below. We've also included at the end of this Privacy Policy some region-specific supplemental information if you are located in: (i) California; or (ii) a U.S. state (other than California) with an applicable data privacy law.

·For clarity, we use different defined terms in this Privacy Policy to refer to the different parties who interact with our Services:

• ·A "User" is someone who visits or uses one of our sites, such as www.squarespace.com, www.acuityscheduling.com, www.unfold.com or www.biosites.com or mobile applications.
• ·A "Customer" is one of our Users who has an account with us. Customers may use our Services to register domain names, create websites (including scheduling pages) and other content, and otherwise manage and market their online businesses.
• ·An "End User" is someone who visits, purchases from, makes a booking with or otherwise uses one of our Customer's sites that was created using, and is hosted on, our Services.

·We also use different terms in this Privacy Policy to differentiate between our roles under global data privacy laws with respect to the personal information we process:

• ·"Squarespace Controlled Information" is personal information for which Squarespace acts as the "data controller" (or similar term under applicable law) and determines the purposes and means of processing. This includes information about our Users and Customers. We also act as an independent data controller for personal information relating to End Users which we automatically receive (including via cookies or similar tracking technology) when an End User visits a site hosted on our Services (such as the End User's IP address) when we process it for our own purposes, including to foster the security and integrity of our Services.
• ·"Customer Controlled Information" is personal information for which a Customer acts as the "data controller" (or similar term under applicable law) and determines the purposes and means of processing. This includes any personal information included in the content uploaded by a Customer to our Services for display on their site and all information about a Customer's End Users (including information provided by an End User to a Customer via a webform on the Customer's site as well as information automatically received (including via cookies or similar tracking technology) when an End User visits the Customer's site).

·We explain below how we collect and use Squarespace Controlled Information and your rights. If you are an End User of one of our Customers' sites: (a) read below to learn about how we collect and use your Site Usage Information (as described in Section 2 below); and (b) you should read that Customer's site's privacy policy to find out more about how they use and otherwise process Customer Controlled Information about you.

11. How does this Privacy Policy apply?

·This Privacy Policy describes what we do with Squarespace Controlled Information, such as Customer account information, information about how Users use and interact with our Services, information Users submit to our customer support, and, when we use it for our own purposes, including to foster the security and integrity of our Services, End User information which is automatically collected when an End User visits a Customer's site hosted on our Services.

·We have separate privacy policies that apply in relation to our processing of personal information relating to our staff and applicants for jobs at a Squarespace group company.

·We use cookies and similar technologies. Our Cookie Policy describes what we do in that regard.

·This Privacy Policy does not apply to Customer Controlled Information as described above.

• ·For Customer Controlled Information, Squarespace acts as a data processor, service provider or similar term under applicable law. This means we process a Customer's Customer Controlled Information on behalf of, and pursuant to, the instructions of that particular Customer. We also use and disclose Customer Controlled Information:
• ·to enforce our Terms of Service and other legal terms and policies;
• ·to comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts or law enforcement requests; and
• ·to comply with Internet Corporation for Assigned Names and Numbers ("ICANN"), registry, ccTLD or registrar rules, regulations and policies.
• ·Our Customers are responsible for ensuring that their collection and processing of Customer Controlled Information complies with applicable law. If you are a Customer looking for contractual provisions about how Squarespace will treat and secure your Customer Controlled Information, please see our Data Processing Addendum.

22. Information we collect

·We collect various information regarding you or your device. This includes the following:

• ·Account Information:
• ·Customer Account Details: Information you provide to create an account with our Services, specifically email address, password, first name and last name.
• ·Financial Solutions Services Account Information: If you use the Payments Services (as defined in the Squarespace Payments Terms), the Balance Services (as defined in the Squarespace Balance Terms), the Squarespace Capital Services (as defined in our Product Specific Terms) or other financial solutions related Services (collectively, the "Financial Solutions Services"), additional information you provide to set up and manage Payments Services and integrate them with the Processing Services (as defined in the Squarespace Payments Terms) or set up and manage other Financial Solutions Services, including information about you and your business, such as bank account balance and related details, name, address, phone number, date of birth, government number (such as a social security number, passport number or driver's license number), tax identifier (EIN) and nationality.
• ·Optional SMS Account Information: You may optionally provide us with additional account information, such as your phone number, for the purpose of receiving transactional SMS messages from us. We will only send you SMS messages if you opt in to receive them. Examples of use cases include informational notifications or reminders and enabling and utilizing two factor authentication (2FA) on your account with us. Although 2FA may be required for certain actions or in certain scenarios on our Services, 2FA may be utilized without providing any Optional SMS Account Information. For avoidance of doubt, we will not sell, share or otherwise disclose your Optional SMS Account Information to a third party in a manner that permits such third party to use your phone number and/or opt-in consent to send SMS messages to you for the third party's marketing purposes. More information about 2FA SMS messages may be found here.
• ·Product Enablement Information:
• ·Domain Name Registration Contact Information: If you purchase a domain name registration from us, you may be required to provide us with certain contact information in order for us to comply with our obligations under ICANN, registry, ccTLD or registrar rules, regulations and policies.
• ·Other Product Information: We are sometimes required to collect other information from you in order to enable you to use or configure certain of our Services. For example, if you purchase certain business partner-provided Services from us, wish to use certain features or request to integrate your use of our Services with certain third party services, you may be required to provide us with information about you or your business, such as your entity name, mailing address, phone number or other contact information.
• ·SMS Marketing Information: You may provide us with your phone number for the purpose of receiving marketing SMS messages from us. We will only send you marketing SMS messages if you opt in to receive them. More information about marketing SMS messages may be found here.
• ·Identity Verification Information: At times, you may be required to provide us with additional information to verify your identity, including a photograph of you captured by you during the verification process, a copy of an official government document which includes a different photograph of you and a bank statement. Identity Verification Information is requested in certain scenarios, including when you have lost access to your account, when there is a dispute between you and others regarding ownership of an account, site or other subscription (including domain name registrations), to confirm your identity matches your Financial Solutions Services Account Information and when we suspect or detect suspicious or anomalous activity on your account(s) with our Services. When you're required to provide this additional information, our vendors may create a biometric scan of your facial geometry based on photographs you provide in order to compare them and verify that you are the same individual whose photograph is on your government document. However, Squarespace does not create, store or otherwise have access to any such biometric data. Identity Verification Information also includes details that are listed on such official government documents.
• ·Account History Information: Information about your account's use of the Services, including your trials, subscriptions, discount code usage and related details. If you use the Financial Solutions Services or integrate your use of our Services with a third party payment processor or other third party service, this would also include information about your account's use of such Services or third party products.
• ·Payment Information: Information you provide if you sign up for Services you have to pay for (e.g., a product subscription). For most paid Services, this will include your billing address as well as a portion of your payment information which is provided to us from our payment processor (such as the last four digits, the country of issuance and the expiration date of the payment card).
• ·Marketing Preferences: Your marketing preferences and details, including if you've opted out of all or a portion of our direct marketing messages.
• ·Communication Information: The emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our customer message boards or forums. Please be aware that information on public parts of our Services is available to others.
• ·Site Usage Information: Technical browsing or other information from your use of the Services or, where you are an End User, from your visits to Customers' sites. This includes IP addresses, preferences, web pages you visited prior to coming to our or our Customers' sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings) and information about how you interact with the Services and, if you are an End User, with our Customers' sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors). If you're using one of our mobile applications, Site Usage Information could also include your precise location information if your mobile device settings authorize us to collect this information.
• ·Other Individuals Contact Information: In addition to Customer contact information, we may also collect contact information for others, including people who work for our vendors or business partners or other individuals that may include Users and Customers.
• ·Enterprise Sales Information: We collect information about companies and their personnel who are perceived to be potential customers for our Services. Such information may include names, email addresses, mailing addresses, job titles and phone numbers. If we discuss our services with such potential customers, this information may also include recordings of those discussions.
• ·Survey and Research Information: Information you share with us in connection with surveys or research.
• ·Promotion Information: Information you share with us in connection with contests, sweepstakes or other promotions.

33. How we collect your information

·We obtain information about you from various sources. We do this in three main ways:

• ·You provide some of it directly (such as by registering for an account).
• ·We record some of it automatically when you use our Services or, where you are an End User, from your visits to Customers' sites (including with technologies like cookies).
• ·We receive some of it from third parties (like when you register for an account using a third party service like Apple, Facebook or Google, when you purchase our products from an authorized reseller, when you make payments to us using our payment processor or via a mobile app store or when we receive information about potential enterprise sales leads).

·We've described this in more detail below.

·a. Information you provide

·When you use our Services, we collect information from you in a number of ways. For instance, we ask you to provide your Customer Account Details to create and manage your account. We also maintain your Marketing Preferences and your Communication Information that you provide to us. You might also provide us with information in other ways, including by responding to surveys, participating in user research or entering a contest, sweepstakes or other promotion.

·Sometimes we require you to provide us with information for contractual or legal reasons. For example:

• ·we may ask you to provide a mailing address and/or select your jurisdiction when you sign up for our paid Services (e.g., purchase a subscription) to determine if, and how much, tax we need to collect from you;
• ·we may ask you to provide Domain Name Registration Contact Information when you sign up for a domain name registration subscription to comply with ICANN, registry, ccTLD or registrar rules, regulations and policies; or
• ·if you use the Financial Solutions Services, in accordance with our Terms of Service, in order to provide the Financial Solutions Services and to comply with our contractual and legal obligations, we collect additional information, including Financial Solutions Services Account Information and possibly Identity Verification Information.

·We'll normally let you know when information is required, and the consequences of failing to provide it. If you do not provide requested information, you may not be able to use our Services if that information is necessary to provide you with the service or if we are legally required to collect it.

·b. Information obtained from your use of our Services

·When you use our Services, we collect Site Usage Information and Account History Information about your activity on and interaction with the Services. If permission has been granted through your device settings, Site Usage Information for our mobile apps may include your precise location information.

·If you are an End User of a Customer's site, we also get Site Usage Information about your interactions with their sites.

·Some of this information is collected automatically using cookies and similar technologies when you use our Services or, if you are an End User, when you visit a Customer's site. We let our Customers control what cookies and similar technologies are used through their sites (except those we need to use to properly provide the Services, such as for functionality, performance or security related reasons). You can read more about our use of cookies in our Cookie Policy. Some of this information is similarly collected automatically through your browser or from your device.

·c. Information obtained from other sources

·If you use a third party service (such as Apple, Facebook or Google) to register for an account, the third party service may provide us with your Customer Account Details on your behalf, but we don't collect or store passwords you use to access third party services. We do not control what information a third party service provides to us. The third party service you use may give you options on what the service discloses to us if you link your third party service account with the Services. Make sure you are comfortable with what these third party services share by reviewing their privacy policies and, if necessary, modifying your privacy settings directly on the third party service.

·If you sign up for our paid Services via a third party service acting as an authorized reseller of our products, the reseller business partner may provide us with information on your behalf which is necessary for us to complete your paid Services sign up or otherwise manage your relationship with us, such as your Customer Account Details.

·If you use third party services which are integrated with the Services, including Financial Solutions Services, we may receive information about your use of such third party services via our integration business partners.

·Currently, the payment processors we use to bill you for paid Services are Stripe and PayPal. Each payment processor uses and processes your complete payment information in accordance with its applicable privacy policy (Stripe and PayPal).

• ·If you sign up for paid Services with us using a payment card, we obtain limited information about your payment card from our payment processor, such as the last four digits, the country of issuance and the expiration date.
• ·If you sign up for paid Services with us using PayPal or another non-payment card payment method, we may obtain information about your payment method from our payment processor, such as: (i) for PayPal, the email address associated with your PayPal account; and (ii) for Single Euro Payments Area (SEPA), the last four digits of your bank account number, the country of your bank account and your bank's bank code and branch code.

·The preceding payment processors paragraph is not applicable:

• ·if you sign up for paid Services as an in-app purchase via a mobile app store, in which case the mobile app store's privacy policy will apply. Please see Google's privacy policy and Apple's privacy policy for information about how they use and process your payment information.
• ·if you sign up for paid Services via a third party service acting as an authorized reseller of our products. Please see the authorized reseller's privacy policy for information about how they use and process your payment information.

44. How we use your information

·When we process your information pursuant to this Privacy Policy, we do so for the following purposes:

• ·Provision of the Services to Customers. Create and manage your account, configure and update your sites and site settings, register or transfer your domain names, process your payments to us, and receive support for your inquiries. If you use the Financial Solutions Services, in accordance with our Terms of Service, this also includes the set up, management and provision of the Financial Solutions Services and the initiation of transactions on your behalf.
• ·Communicating with you. Communicate with you, including by sending you emails about your transactions and Service-related announcements.
• ·Surveys and research and contests, sweepstakes or other promotions. Conduct and administer surveys and research, as well as contests, sweepstakes or other promotions.
• ·Processing your payments. Receive payment from you for paid Services.
• ·Promotion and sales. Promote and sell our Services and send you tailored marketing communications about products, services, offers, programs and promotions of Squarespace and our business partners and measure the success of those campaigns. For example, we may send different marketing communications to you based on your current subscription plan or what we think may interest you based on your Account History Information.
• ·Advertising. Learn about and analyze your interactions with our Services and third parties' online services so we can tailor our advertising to what we think will interest you. For example, we may decide not to advertise our Services to you on a social media site if you already signed up for paid Services or we may choose to serve you a particular advertisement based on your current subscription plan or what we think may interest you based on your Account History Information. In certain US states, you have the right to opt out of our sharing of your information with such third party online services. See Appendix I below and Appendix II below.
• ·Customizing the Services. Provide you with a customized Services experience. For example, we may use your location information to determine your language preferences or display accurate date and time information. We may also use cookies and similar technologies to help us achieve this purpose, such as remembering which of your sites you most recently edited.
• ·Improving our Services. Learn about and analyze how the Services are accessed and used and evaluate and improve our Services (including by developing new products and services and managing our communications). For example, if we learn that most Customers of paid Services use a particular integration or feature, we might wish to expand on that integration or feature.
• ·Security. Foster the safety, security and integrity of our Services. If you use the Financial Solutions Services, in accordance with our Terms of Service, this also includes fraud and risk monitoring, such as verifying your identity, determining your eligibility for certain Financial Solutions Services, detecting and investigating fraud and mitigating financial loss or other harm to you, Squarespace, your End Users or others.
• ·Third party relationships. Manage our vendor, business partner and other third party relationships.
• ·Enforcement. Enforce our Terms of Service and other legal terms and policies.
• ·Protection. Protect our and others' interests, rights and property.
• ·Complying with law. Comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts or law enforcement requests (including ICANN, registry, ccTLD or registrar rules, regulations and policies, such as those detailed here). If you use the Financial Solutions Services, in accordance with our Terms of Service, these legal requirements include know your customer, anti-money laundering or anti-terrorism laws.

·We may de-identify information we collect so the information cannot reasonably identify you or your device, or we may collect information that is already in de-identified form and use such information for purposes such as to conduct research, to improve our Services, for troubleshooting purposes or to help detect and protect against error, fraud or other criminal activity. We commit to not de-aggregating or re-identifying the aggregated and/or anonymized data that we process. Our use and disclosure of de-identified information is not subject to any restrictions under this Privacy Policy, and we may use and disclose it to others for any purpose, without limitation.

·For our Users in the European Economic Area ("EEA") and the United Kingdom ("UK") we rely on the legal bases set out in the table below to process your information. The legal bases on which we rely for Users from other jurisdictions may differ from those listed below.

55. How we disclose your information

·We may disclose information about you in the following circumstances:

• ·Vendors: We disclose information about you to our vendors (including our affiliates) that perform services on our behalf. These include providers of the following types of services:
• ·Customer support vendors. These vendors assist us in hosting our support offerings (including our support guides and message boards or forums) and helping us track, manage and respond to customer support inquiries. We disclose data such as Customer Account Details and Communication Information to them to enable them to provide these services to us.
• ·Sales and marketing vendors. These vendors assist us in sending marketing and other communications. We disclose data such as Customer Account Details and Account History Information to them to enable them to provide these services to us.
• ·Information technology vendors. These vendors enable us to operate our Services in a fast, reliable manner by providing us with technology services like data hosting and cloud computing resources. We disclose data such as Customer Account Details, Account History Information, Payment Information and Site Usage Information to them to enable them to provide these services to us.
• ·Safety and security vendors. These vendors enable us to keep our Services safe and secure, such as by verifying your identity or scanning, detecting and investigating possible violations of our policies or suspicious behavior, including fraud or other security or safety violations. We share Customer Account Details, Identity Verification Information and Site Usage Information with them to enable them to provide these services to us.
• ·Financial Solutions Services vendors. These vendors (including Stripe, Sift, Inscribe and Plaid) enable us to operate and provide the Financial Solutions Services, perform administrative payment functions, perform individual identity or bank verification and prevent or investigate suspected risk, fraud, security threats, illegal and malicious activity or violations of our Terms of Service, including the Squarespace Balance Terms and the Squarespace Payments Terms. In accordance with our Terms of Service, we may disclose Customer Account Details, Financial Solutions Services Account Information, Account History Information and Site Usage Information to them to enable them to provide these services to us.
• ·Professional advisors. In limited cases, we may need to disclose your information with our professional advisors like our external lawyers or financial advisors who help us comply with our legal and financial obligations. Depending on the circumstances, we may share any of the information described in Section 2 above to them.
• ·Business partners. We may disclose information about you to our business partners. These include the following types of business partners:
• ·Reseller business partners. We partner with companies who are authorized to resell our products on our behalf to Customers. We may disclose information to these authorized resellers to provide you with support. For example, if you need support related to a resold Service, we may disclose information such as Account History Information to these resellers to assist them and us in resolving your issue.
• ·Supplier business partners. We partner with supplier companies who authorize us to resell their products on their behalf to Customers. We may disclose information to these business partners to enable you to use your purchased product. For example, if you purchase a Supplier business partner's product from us, we may disclose your Customer Account Details to these suppliers to enable them to contact you to provision your access and use of such product.
• ·Online advertising business partners. We partner with advertising platforms so they and we can provide you with tailored advertising and measure and monitor its effectiveness. For example, we may: (a) disclose your Account History Information and, if you're a Customer, your Site Usage Information, to a third party social media platform on which we advertise to avoid serving our ads to people who are already paying Customers; or (b) disclose information about you to a third party ad serving platform to target our ads to Customers who created accounts but have not yet signed up for paid Services.
• ·Financial Solutions Services business partners. We partner with Financial Solutions Services business partners such as Stripe to: (a) provide Customers with the Financial Solutions Services; and (b) allow Customers to receive, become eligible for and learn about third party services offered by such business partners.
• ·Third party plugins and social networks. We may disclose information about you to other parties that operate website plugins, social media platforms or similar third party services to improve your experience, at your direction, or when you intentionally interact with a plug-in. For example, when you use a third party service to create or log in to your account, we disclose the fact that you did so to that third party service.
• ·Process payments. We transmit your Payment Information via an encrypted connection to our payment processors.
• ·Following the law or protecting rights and interests. We disclose your information if we determine that such disclosure is reasonably necessary to comply with the law or ICANN, registry, ccTLD or registrar rules, regulations and policies, including those detailed here, protect our or others' rights, property or interests (such as enforcing our Terms of Service), prevent fraud or abuse of Squarespace or our Customers or their End Users or prevent other criminal or illegal activity. For example, we may disclose your information in response to valid legal requests sent by public or governmental authorities (such as to meet national security or law enforcement requirements) or sent by third party nongovernmental individuals or organizations pursuant to a validly issued subpoena, other valid legal process under applicable law or bona fide request to investigate or prevent criminal or other illegal activity. Depending on the circumstances, we may disclose any of the information described in Section 2 above to them.
• ·Business transfers. If we're involved in a reorganization, merger, acquisition, sale of some or all of our assets or other business transaction, depending on the circumstances, we may disclose any of the information described in Section 2 above as part of the negotiation, consideration or effectuation of such transaction.

66. Your rights and choices

·Where applicable law requires (and subject to any relevant exceptions or obligations under law), you may have the right to access, port, update, change or delete personal information.

·You may have the right to restrict or object to the processing of your personal information or to exercise a right to data portability under applicable law.

·You can access, update, change or delete personal information (or that of your End Users) in your account. You can also delete your account by following the instructions in this support guide. Please note that we may need to verify your identity in connection with your requests, and such verification process may, if you do not have access to your account, require you to provide us with additional information we maintain about you to verify your identity. Even if you have access to your account, we may request additional information if we believe it's necessary to verify your identity. If we are unable to verify your identity or request, we may not, in accordance with applicable law, be able to fulfill your request. You may also contact us by email at privacy@squarespace.com to submit a request.

·Please note that, for technical reasons, there will likely be a delay in deleting your personal information from our systems when you ask us to delete it. To the extent permitted under applicable law, we may also retain personal information in order to comply with the law, protect our or others' rights, resolve disputes or enforce our legal terms or policies.

·Additionally, if we rely on consent for the processing of your personal information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.

·In some jurisdictions, applicable laws provide individuals the right to object to or opt out of a significant decision affecting them if the decision resulted from automated processing. While Squarespace may, in some limited cases as described in this Privacy Policy, process your personal information in an automated manner, it is unlikely that an objection or opt out right would apply to such processing. This is because: (a) a human being may be involved in the process (so the processing is not fully automated); (b) no such right applies because the process relates to an exempted purpose, such as performing our contract with you or the detection or prevention of fraud or illegal activity; (c) the applicable decision is not made by us but by a business partner that enables us to provide certain Services subject to their terms and policies; or (d) the processing does not actually result in a significant decision affecting you as a Customer or End User. If you believe automated processing by our Services has resulted in a significant decision affecting you, you may contact us by email at privacy@squarespace.com to request more information and/or request that a human review such decision.

·You can also elect not to receive marketing communications by changing your preferences in your Account or by following the unsubscribe instructions in such communications.

·Our Cookie Policy explains how you can manage cookies and similar technologies.

·You have the right to lodge a complaint with a competent supervisory authority, subject to applicable law. See Section 12 below.

·If you are an End User, you should contact the applicable Customer to exercise your rights with respect to any information they hold about you which they control.

77. How we protect your information

·While no service is completely secure, we have a dedicated security team. We maintain administrative, technical and physical safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse and any other unlawful form of processing, of the personal information in our possession. We employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it) and testing for and protecting against network vulnerabilities.

88. How we retain your information

·We retain your information for as long as your account is active or for as long as needed to provide you with the Services. We also retain your information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations, protect us in the event of disputes, enforce our agreements or to protect our or others' interests.

·The precise periods for which we keep your information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the information has been aggregated or pseudonymized, and other relevant criteria. For example, the period we keep your email address is connected to how long your account is active, while the period for which we keep a support message is based on how long has passed since the last submission in the thread.

·As Customers may have a seasonal site or come back to us after an account becomes inactive, if you're a Customer, we may not immediately delete your information when your trial expires or you cancel all your paid Services. Instead, we keep your information for a reasonable period of time, so it will be there for you if you come back.

·You may delete your account by following the instructions in this support guide and/or contacting us at privacy@squarespace.com.

·Please note that in the course of providing the Services, we may create, collect and/or maintain de-personalized information, which we may retain indefinitely.

99. Data transfers

·Your personal information may be transferred to countries other than where you live, such as, for example, to our servers in the US. We also store your information locally on the devices you use to access the Services.

·Your personal information may be transferred to countries that do not have the same data protection laws as the country in which you initially provided the information. For example, data we store may be accessible to law enforcement and national security authorities under certain circumstances.

·We rely upon a number of means to transfer personal information which is subject to European Region data protection laws. These include:

• ·Adequacy decision. We may, in accordance with Article 45 of the GDPR, transfer personal information to recipients that are in a country that European Commission, UK or Swiss data protection supervisory authority(ies) have confirmed, by decision, offers an adequate level of data protection ("adequacy decision"). We rely on these adequacy decisions to transfer personal information to recipients located in countries such as the UK. The adequacy decisions are available at the following links:
• ·European Commission adequacy decisions; UK adequacy decisions; and
• ·Swiss adequacy decisions.
• ·Data Privacy Frameworks. We transfer personal data to Squarespace, Inc. in the US from, as applicable, the EEA, Switzerland and the UK pursuant to the Data Privacy Frameworks. An adequacy decision was adopted for the EU-U.S. Data Privacy Framework, Swiss-US Data Privacy Framework and the UK Extension to the EU-US Data Privacy Framework (each individually and jointly, the "Data Privacy Frameworks).
• ·Standard data protection clauses ("SCCs") and other transfer methods. For countries without an adequacy decision, we transfer, in accordance with Article 46 of the GDPR, personal information to recipients that have entered into the approved form of transfer contract (SCCs) for the transfer of personal data outside the European Region. We rely on SCCs to transfer personal information to recipients located in countries such as Australia. We may, where there is no adequacy decision, alternatively make a transfer based upon Article 46 of the GDPR using an approved certification mechanism or code of conduct or binding corporate rules.

·You can find out more information about these transfer mechanisms here or you can request a copy from us.

1010. Data Privacy Frameworks

·Squarespace, Inc. complies with the Data Privacy Frameworks to provide a legal basis for transfers of personal data to Squarespace, Inc. in the US from, as applicable, the EEA, Switzerland and the UK. Squarespace, Inc. has certified its compliance to the Data Privacy Frameworks.

·Squarespace, Inc.'s certification extends to its processing of personal information (received from the European Region under the Data Privacy Frameworks) of the type and for the purposes described in this Privacy Policy. This Privacy Policy also describes the types of third parties to which personal information is disclosed (and the purposes for such), individual's right of access, the choice and means offered to limit the use and disclosure of personal information and that personal information is disclosed in response to legal requests by public authorities where necessary, including to meet national security or law enforcement requirements.

·Squarespace, Inc. is committed to treating personal information received from the European Region pursuant to the applicable Data Privacy Framework in accordance with the principles thereof (the "DPF Principles"). You can find our certification here and you can learn more about the Data Privacy Frameworks (as determined based upon the country from which the personal information was received) and DPF Principles by visiting https://www.dataprivacyframework.gov/. For purposes of enforcing compliance with the Data Privacy Frameworks, Squarespace, Inc. is subject to the investigatory and enforcement authority of the US Federal Trade Commission.

·Our accountability for personal information we receive and subsequently transfer to a third party is described in the DPF Principles. In particular, we may use third parties to process data on our behalf as described in this Privacy Policy, and we remain liable if they do so in a manner inconsistent with the DPF Principles, unless we prove that we are not responsible for the event giving rise to the damage.

·If you have a question or complaint you believe to be within the scope of our Data Privacy Frameworks certification, please contact us first at privacy@squarespace.com, or using the contact details in the "How to contact us" section below. Any complaint must include a description of your claim and proof of your relationship with Squarespace. We'll respond within 45 days.

·Any complaint that we can't resolve directly after 45 days may be resolved by JAMS, which is the independent organization responsible for reviewing and resolving complaints about our Data Privacy Frameworks compliance. You can contact JAMS free of charge at https://www.jamsadr.com/DPF-Dispute-Resolution. JAMS is an alternative dispute resolution provider based in the US.

·If your concern still isn't addressed by JAMS, you may be entitled to a binding arbitration under the DPF Principles through the International Centre for Dispute Resolution, which is the international division of the American Arbitration Association ("ICDR-AAA") and which is the administrator for the Data Privacy Frameworks binding arbitration program. The administration of all such arbitrations will be in accordance with ICDR-AAA's applicable dispute resolution rules and procedures in effect at the time any demand for arbitration is filed (the "ICDR-AAA Rules"). If you are in the EEA or the UK, please see the applicable ICDR-AAA Rules here. If you are in Switzerland, please see the applicable ICDR-AAA Rules here. Notwithstanding anything to the contrary, both you and Squarespace agree to the applicable ICDR-AAA Rules relating to mass arbitration filings, including without limitation the ICDR-AAA Mass Arbitration Supplementary Rules and Fee Schedules, but excluding any rules or procedures governing or permitting class or representative actions.

·Any dispute resolution demand or counterclaim, including arbitration demand or counterclaim, asserted by either party must contain sufficient information to provide fair notice to the other party of the asserting party's identity, the claims being asserted and the factual allegations on which those claims are based, and must include proof that the claimant's data is subject to this Privacy Policy. ICDR-AAA may require amendment of any demand or counterclaim that does not satisfy these requirements. ICDR-AAA has the right to impose sanctions for any claims it determines to be frivolous or improper (under the standard set forth in Federal Rule of Civil Procedure 11 and any similar standards in other jurisdictions), including for any claim filed on behalf of a claimant whose data is not subject to this Privacy Policy.

·Nothing in the Data Privacy Frameworks affects your rights as a data subject to the extent we use any European Commission approved standard data protection clauses for transfers to the US. If there is any conflict between the terms in this Privacy Policy and applicable DPF Principles, the applicable DPF Principles shall govern.

1111. Updates to this Privacy Policy

·We will update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we'll update the "Effective Date" at the top of the Privacy Policy and post it on our sites. If we make material changes to it or the ways we process your information, we'll notify you (by, for example, prominently posting a notice of the changes on our sites before they take effect or directly sending you a notification).

·We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. This will help ensure you better understand your relationship with us, including the ways we process your information.

1212. Who is Squarespace?

·When we say "Squarespace" (or "we," "us" or "our"), we mean: (a) Squarespace, Inc. if you are a resident of or have your principal place of business in the United States of America or any of its territories or possessions (the "US"); or (b) Squarespace Ireland Limited if you are a resident of or have your principal place of business outside the US.

·If your place of residence or principal place of business changes, the Squarespace entity that controls your personal information will be determined by your new residence or principal place of business from the date it changes.

·You have the right to lodge a complaint with a competent supervisory authority, subject to applicable law. If you are subject to EU data protection laws, we suggest you lodge any such complaints with our lead supervisory authority:

·Irish Data Protection Commissioner Data Protection Commission 6 Pembroke Row Dublin 2 D02 X963 Ireland Phone 01 7650100 & 1800437 737 Email: info@dataprotection.ie

·If you are a resident of the UK or otherwise subject to UK data protection laws, you may lodge such complaints with the UK supervisory authority:

·Information Commissioner's Office Wycliffe House, Water Lane Wilmslow, Cheshire SK9 5AF United Kingdom Phone 0303 123 1113 Live Chat

1313. How to contact us

·If you have questions, comments or complaints about this Privacy Policy or our privacy practices or if you would like to exercise your rights and choices, please email us at privacy@squarespace.com, or write to us at the addresses below.

·If you are a resident of or have your principal place of business in the US:

·Squarespace, Inc. Attention: Legal - Privacy 225 Varick Street, 12th Floor New York, NY 10014 United States

·If you are a resident of or have your principal place of business anywhere other than the US:

·Squarespace Ireland Limited Attention: Legal - Privacy Squarespace House Ship Street Great Dublin 8, D08N12C Ireland

Appendix IAppendix I. Specific Information for California Residents

·This Appendix I is only applicable to you if you are a User or Customer and you reside in the state of California in the US ("California Residents") and only applies to Squarespace Controlled Information for which Squarespace is a "Business" (as defined in the CCPA). "CCPA" means the California Consumer Privacy Act (Cal. Civ. Code §§ 1798.100 - 1798.199), as may be modified from time to time, including by the California Privacy Rights Act. This Appendix I covers Squarespace Controlled Information we collect about California Residents on or through our Services and through other means (such as information collected offline or in person). It does not apply to personal information we collect from individuals in their capacity as job applicants, employees, or independent contractors of Squarespace. As used in this Appendix I, "personal information" shall have the meaning set forth in the CCPA.

·If you are a California Resident who is a User and uses the Services to store Customer Controlled Information for which you are a "Business" and Squarespace is a "Service Provider" (as defined in the CCPA), please see our Data Processing Addendum for information about how we process Customer Controlled Information.

·a. Categories, business and commercial purposes, sources and third parties

·California law requires us to disclose certain information regarding the personal information we collect. Below is a table showing: (i) all categories of personal information (as described in the CCPA) which Squarespace collects, or has collected, about California Residents, in the twelve (12) months prior to the effective date of this Privacy Policy; (ii) the purposes for which we use that information; and (iii) the categories of other parties to whom we disclose that information for a business purpose.

·The only categories of personal information for which we "Share" or "Sell" personal information for cross-context behavioral advertising (as described in subsection c. below) are non-sensitive identifiers (e.g., "hashed" email address), commercial transactions, and Internet activity data.

·For more information about each category, purpose of use, and the parties to whom we disclose or share information, please see Section 5 above.

·For information on how we retain your personal information, please see Section 8 above.

·b. Your requests

·Subject to certain exceptions and restrictions, the CCPA provides California Residents the right to submit requests to a business which has collected their personal information: (i) to provide them with access to the specific pieces and categories of personal information collected by the business about such California Resident, the categories of sources for such information, the business or commercial purposes for collecting such information, and the categories of unaffiliated parties to whom such information was disclosed; (ii) to request correction of their inaccurate personal information; and (iii) to delete their personal information (each, a "California Request"). We need certain types of information so that we can provide our Services to you. If you ask us to delete some or all of your information, you may no longer be able to access or use the Services.

·If you are a California Resident, please follow the instructions in the "Your rights and choices" section above to submit California Requests and please make sure you note that you are a California Resident when you do so. California Residents may designate an authorized agent to make California Requests on their behalf. In order to designate an authorized agent to make a California Request on your behalf, you or your agent must provide proof that the agent has been authorized by you to act on your behalf, such as written authorization signed by you authorizing that agent to act on your behalf. We reserve the right to request additional information from you and/or individuals purporting to be authorized agents, such as when we suspect fraud.

·c. Do not sell or share my personal information

·California residents may opt out of the "Sale" or "Sharing" of their personal information. The CCPA's definition of "Sale" includes "Sharing" for purposes of "cross-context behavioral advertising," which is defined as targeting of advertising to a consumer based on that consumer's personal information obtained from the consumer's activity across websites. We only mean this CCPA definition when "share" or "sharing" are capitalized in this Appendix I or otherwise in this Privacy Policy. We Share information to provide more relevant and tailored advertising to you regarding our Services. Depending on how you use the Services, we may Share device information and identifiers, such as IP address and unique advertising identifiers and cookies, for such purposes. We do not otherwise "Sell" (as defined in the CCPA) your personal information, and have not engaged in such activity in the twelve (12) months prior to the effective date of this Privacy Policy.

·If you would like to opt out of Squarespace's Sale or Sharing of your information with third parties for such purposes, you may do so by clicking on the "Your Privacy Choices" link in the footer of this page. Please note that the opt out will only apply to the browser and device you use to opt out.

·The CCPA also allows you to limit the use or disclosure of your "sensitive personal information" (as defined in the CCPA) if your sensitive personal information is used for certain purposes. We collect the following categories of "sensitive personal information": (i) account log-in and password or other credentials that allow access to your account; and (ii) geolocation information. Please note that we do not use or disclose sensitive personal information other than for purposes for which you cannot opt out under the CCPA.

·We do not currently recognize or respond to browser-initiated Do Not Track signals. Please note that Do Not Track is a different privacy mechanism than the "Global Privacy Control" ("GPC"), which is a browser-based control that indicates whether you would like to opt out of processing of your personal information for online behavioral advertising purposes. Our Services respond to the GPC signal in California. To opt out of Sale or Sharing, turn on the GPC signal in your browser when you visit our Services. Please note that the opt out may only apply to the browser and device you use to send the GPC signal.

·We do not knowingly Sell or Share the personal information of children under 16.

·d. We do not discriminate against you

·You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Squarespace does not discriminate against California Residents for exercising their rights.

·e. Shine the Light requests

·California's "Shine the Light" law (California Civil Code § 1798.83) allows California residents with whom a business has an established business relationship to request a list of "third parties" to whom we have disclosed certain "personal information" in the preceding calendar year where the business knows or reasonably should know that the third parties used the personal information for their own "direct marketing purposes" (as each of those terms is defined under such California law). Direct marketing purposes means "the use of personal information to solicit or induce a purchase, rental, lease, or exchange of products, goods, property, or services directly to individuals by means of the mail, telephone, or electronic mail for their personal, family, or household purposes." However, a business like Squarespace is not required to provide this information where it adopts and discloses, in its privacy policy, a policy of not disclosing "personal information" to third parties for their "direct marketing purposes": (i) unless the resident first affirmatively agrees; or (ii) if the resident has exercised an option that prevents that information from being disclosed. Squarespace maintains such a policy and provides California residents with a cost-free means to exercise that option, and thus is not required to provide this information. Please see the opt-out method described above in subsection (c) ("Do not sell or share my personal information") of this Appendix I of this Privacy Policy.

Appendix IIAppendix II. Specific Information for Residents of Other US States With An Applicable Data Privacy Law

·This Appendix II is only applicable to you if you are a resident of a state other than California with an applicable data privacy law such as Colorado, Connecticut, Oregon, and Texas ("Applicable State Residents") and only applies to Squarespace Controlled Information for which Squarespace is a "Controller" (as defined in an applicable state data privacy law). It does not apply to personal information we collect about you where you are acting as an employee, owner, director, officer or contractor of a company, partnership, sole proprietorship, non-profit or government agency. This Appendix II applies to personal information we collect about Applicable State Residents on or through our Services and through other means (such as information collected offline or in person).

·In addition to your rights in Section 6 above, you can:

• ·ask us to confirm we are processing your personal information; and
• ·opt out of processing or sharing of your personal information for online targeted advertising purposes. If you would like to opt out of Squarespace's use of your information for such purposes, you may do so by clicking on the "Your Privacy Choices" link in the footer of this page. Additionally, our Services respond to the GPC signal. To opt out of such processing or sharing for online targeted advertising purposes, turn on the GPC signal in your browser when you visit our Services. Please note that the opt out may only apply to the browser and device you use to send the GPC signal

·Certain information may be exempt from such requests under applicable state data privacy law. Depending on where you live, if we deny your request to exercise your rights in whole or in part, you may have the right to appeal the decision. In such circumstances, you may contact us at privacy@squarespace.com with the subject "Data Privacy Request Appeal" to provide us with details about why you are appealing the decision.

·Residents of the state of Colorado may review the table in Appendix I(a) above for additional details on how we process Squarespace Controlled Information about you.

·If you are an Applicable State Resident who is a Customer and uses the Services to store Customer Controlled Information for which you are a "Controller" and Squarespace is your "Processor" (as defined under an applicable state data privacy law), please see our Data Processing Addendum for information about how we process Customer Controlled Information.

·Terms of Service

·Effective Date: March 27, 2025

·This page explains our terms of service, which contain important information about your legal rights. When you use Squarespace, you're agreeing to these terms. To help make them easier to understand, we've also included annotations in these gray boxes. The annotations aren't part of the official terms and have no legal effect, but are intended to help you follow the text.

·Hello and welcome to Squarespace's Terms of Service!

·These Terms of Service ("Terms") cover your use of and access to the sites, templates, products, applications, tools, services and features (collectively, the "Services") provided by Squarespace (as defined below), including without limitation during free trials, on the websites and associated domains of www.squarespace.com, www.acuityscheduling.com, www.unfold.com and www.biosites.com and on Squarespace web, mobile and other applications.

·Please read this Agreement (as defined below) carefully! IT INCLUDES IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, AND COVERS AREAS SUCH AS AUTOMATIC SUBSCRIPTION RENEWALS, WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY, THE RESOLUTION OF DISPUTES BY ARBITRATION AND A CLASS ACTION WAIVER. Please note if you are an EU Consumer (as defined below), some of these provisions may not apply to you and you may be entitled to specific rights under the mandatory laws of the country in which you reside.

·By using or accessing the Services, you're agreeing to these Terms, our Product Specific Terms, our Acceptable Use Policy and our Data Processing Addendum (collectively, this "Agreement"). If you're using the Services for or on behalf of an organization, you're agreeing to this Agreement on behalf of that organization, and you represent and warrant that you can do so. References to "you," "your" and similar terms are construed accordingly in this Agreement. If you don't agree to all the terms in this Agreement, you may not use or access the Services.

·If you are a resident of or have your principal place of business in the United States of America including any of its territories or possessions (the "US"), you are agreeing to this Agreement with Squarespace, Inc. and are a "US User." Otherwise, you are agreeing to this Agreement with Squarespace Ireland Limited ("Squarespace Ireland") and are a "Non-US User." References to "Squarespace," "us," "we" and "our" mean Squarespace, Inc. if you are a US User or Squarespace Ireland if you are a Non-US User. If your place of residence or principal place of business changes, the Squarespace entity you contract with will be determined by your new residence or principal place of business, as specified above, from the date it changes. In addition, certain services may be provided to you by a Squarespace group company other than Squarespace, Inc. or Squarespace Ireland and may be subject to additional terms directly between you and such other Squarespace group company; such additional terms will specify the name of the Squarespace group company and you will contract with such Squarespace group company solely with respect to such terms and such service.

·We've tried to make this Agreement fair and straightforward, but feel free to contact us if you have any questions or suggestions.

11. Creating Accounts

·Make sure your account information is accurate and that you keep your accounts safe. You're responsible for your accounts and any activity on them. Also, you need to be at least 16 years old to use Squarespace.

1.11.1. Signing Up. To use many of the Services, you must first create an account ("Account"). Different parts of the Services may require different Accounts. You agree to provide us with accurate, complete and at all times up to date information for your Accounts. We may need to use this information to contact you.

1.21.2. Staying Safe. Please safeguard your Accounts and make sure others don't have access to your Accounts or passwords and other authentication credentials (collectively, "passwords"). You're solely responsible for any activity on your Accounts and for maintaining the confidentiality and security of your passwords. We're not liable for any acts or omissions by you or anyone else in connection with your Accounts. You must immediately notify us if you know or have any reason to suspect that your Accounts or passwords have been stolen, misappropriated or otherwise compromised or in case of any actual or suspected unauthorized use of your Accounts.

1.31.3. Sixteen And Older. The Services are not intended for and may not be used by children under the age of 16. By using the Services, you represent that you're at least 16. If you're under the age of 18, depending on where you live, you may need to have your parent or guardian's consent to this Agreement and they may need to enter into this Agreement on your behalf.

22. Your Content

·When you upload content to Squarespace, you still own it. You do, however, give us permission to use it in ways necessary to provide, improve, promote and protect our services. For example, when you upload a photo, you give us the right to save it and display it on your site or story at your direction. We may also promote or feature your site or story, but you can opt out if you don't want us to do that.

2.12.1. Your User Content Stays Yours. Users of the Services (whether you, your End Users (as defined below) or others) may provide us with data and content, including without limitation text, photos, images, music, audio, videos, fonts, logos, stickers, code and any other materials ("User Content"). Your User Content stays yours, except for the limited rights that enable us to provide, improve, promote and protect the Services as described in this Agreement. User Content includes without limitation your End User Data and any content you post to Your Sites or include in Your Videos. "End User Data" means data submitted to the Services by your End Users via Your Sites, and includes data submitted via form blocks, client booking intake forms and similar features within the Services. End User Data does not include Independently Controlled Information (as defined below). "Your Sites" means the sites (including scheduling pages) you create or publish using the Services. "Your Videos" means the videos or similar materials you create using the Services and includes without limitation your Unfold stories.

2.22.2. Your License To Us. When you provide User Content via the Services, you grant Squarespace (including our third party hosting providers acting on our behalf) a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable right and license to use, host, store, reproduce, modify, create derivative works of (such as those resulting from translations, adaptations or other changes we make so that User Content works better with the Services), communicate, publish, publicly display, publicly perform and distribute User Content for the limited purposes of allowing us to provide, improve, promote and protect the Services. This Section does not affect any rights you may have under applicable data protection laws.

2.32.3. Featuring Your Site. We may choose to feature Your Sites (but not your scheduling pages) or names, trademarks, service marks or logos included on Your Sites. You grant us a perpetual, worldwide, royalty-free, non-exclusive right and license to use any version of Your Sites, or any portion of Your Sites, including without limitation names, trademarks, service marks or logos on Your Sites, for the limited purpose of Squarespace marketing and promotional activities. For example, we may feature Your Sites on our Templates page, on the Customers sections of our sites or on our social media accounts. You waive any claims against us relating to any moral rights, artists' rights or any other similar rights worldwide that you may have in or to Your Sites or names, trademarks, service marks or logos on Your Sites and any right of inspection or approval of any such use. You can opt out of being featured through your Account or, in the case of Unfold, by contacting hello@unfold.com. This Section does not affect any rights you may have under applicable data protection laws.

33. Your Responsibilities

·You're responsible for the content you publish on Squarespace, and you vouch to us that it's all okay to use. Please follow our rules and don't do anything illegal with the services. Also keep in mind that what you upload may be publicly viewable.

3.13.1. Only Use Content You're Allowed To Use. You represent and warrant that you own all rights to your User Content or otherwise have (and will continue to have) all rights and permissions necessary to use, share, display, transfer and license your User Content via the Services and in the manner set forth in this Agreement. If we use your User Content in the ways described in this Agreement, you represent and warrant that such use will not infringe or violate the rights of any End User or other third party, including without limitation any copyrights, trademarks, privacy rights, publicity rights, contract rights, trade secrets or any other intellectual property or proprietary rights. Also, content on the Services may be protected by others' intellectual property, trade secret or other rights. Please don't copy, upload, download or share content unless you have the right to do so.

3.23.2. Follow The Law. You represent and warrant that your use of the Services is in compliance with applicable laws, including without limitation applicable export or import controls and regulations and sanctions.

3.33.3. Share Responsibly. The Services let you share User Content including without limitation on social media and the open web, so please think carefully about your User Content. We're not responsible for what you share via the Services.

3.43.4. Comply With Our Acceptable Use Policy. You must comply with our Acceptable Use Policy (which is incorporated herein by reference). You represent and warrant that your User Content and your use of the Services complies with our Acceptable Use Policy.

3.53.5. Your Sites And Your End Users Are Your Responsibility. Your Sites may have their own visitors, customers and users ("End Users"). You understand and agree that (a) Your Sites and your End Users are your responsibility; (b) you're solely responsible for providing products, services and support to your End Users; (c) you're solely responsible for compliance with any laws or regulations related to Your Sites and/or your End Users; and (d) your ability to create, share or otherwise operate Your Sites may be limited by the extent to which Your Sites include Licensed Content (as defined and described in our Product Specific Terms). We're not liable for, and won't provide you with any legal advice regarding, Your Sites or your End Users. This does not limit or affect any liability we may have to you separately for any breach of the other provisions of this Agreement.

3.63.6. Your Videos Are Your Responsibility. You understand and agree that (a) Your Videos are your responsibility; (b) you're solely responsible for compliance with any laws or regulations related to Your Videos; and (c) your ability to create, share or otherwise use Your Videos may be limited by the extent to which Your Videos include Licensed Content. We're not liable for, and won't provide you with any legal advice regarding, Your Videos. This does not limit or affect any liability we may have to you separately for any breach of the other provisions of this Agreement.

3.73.7. Custom Code. The Services let you add custom code to Your Sites. Any such custom code will be considered your User Content, and you're solely responsible for such custom code. Please ensure you have sufficient coding knowledge to utilize custom code functionality. Adding code to Your Site is an advanced modification that falls outside the scope of the support offered by Squarespace Customer Care.

44. Third Party Services And Sites, User Content, Squarespace Experts and Squarespace Extensions

·If you use or connect another service on or to Squarespace, follow a link to another site or work with someone you find on or through Squarespace (such as an expert or Circle member), what happens is between you and them. We're not responsible for it or what either of you do. There's also a lot of content on Squarespace uploaded by our users (like you). We're not responsible for that either.

4.14.1. Third Party Services. The Services are integrated with various third party services and applications (collectively, "Third Party Services") that may make their content, products or services available to you. Examples of Third Party Services include certain domain name registration services, social media platforms, Squarespace Experts (as defined below), eCommerce Payment Processors (as defined below), extensions listed on Squarespace Extensions (as defined below) and other integrations or extensions, stock images and email service subscriptions for sale via the Services and other integration partners and service providers. These Third Party Services may have their own terms and policies, and your use of them will be governed by those terms and policies. Any information that a Third Party Service collects, stores and processes from you or Your Sites will be subject to such Third Party Service's terms of service, privacy notice, or similar terms, and will not be subject to our Privacy Policy or Data Processing Addendum. Therefore, please evaluate and ensure you trust each Third Party Service prior to connecting Your Site to its services. Each Third Party Service is solely responsible for providing all support, maintenance and technical assistance to you with respect to their services (including their interoperation with Your Sites). When using Third Party Services, your security is your responsibility. We don't control Third Party Services, and we're not liable for Third Party Services or for any transaction you may enter into with them, or for what they do. We may receive a revenue share from Third Party Services that we recommend to you or that you otherwise engage via the Services. You agree that we may, at any time and in our sole discretion, and without any notice to you, suspend, disable access to or remove any Third Party Services. We're not liable for any such suspension, disabling or removal, including without limitation for any loss of profits, revenue, data, goodwill or other intangible losses, or business disruption, costs or expenses you may incur or otherwise experience as a result (except where prohibited by applicable law).

4.24.2. Third Party Sites. The Services may contain links to third party sites. When you access third party sites, you do so at your own risk. We don't control and aren't liable for those sites and what those third parties do.

4.34.3. User Content. The Services or sites, stories, or videos created using the Services may contain User Content: (a) that is offensive or objectionable; (b) that contains errors; (c) that violates intellectual property, trade secret, privacy, publicity or other rights or the good name of you or third parties; (d) that is harmful to your or others' computers or networks; (e) that is unlawful or illegal; or (f) the downloading, copying or use of which is subject to additional terms and policies of third parties or is protected by intellectual property, trade secret, privacy or other laws. By operating the Services, we don't represent or imply that we endorse your or other users' User Content, or that we believe such User Content to be accurate, useful, lawful or non-harmful. We're not a publisher of, and we're not liable for, any User Content uploaded, posted, published or otherwise made available via the Services by you or other users. You're responsible for taking precautions to protect yourself, your Accounts, and your computer or network, from User Content accessed via the Services.

4.44.4. Squarespace Experts. Certain parts of the Services may provide directories of, and information about, independent third party Squarespace users, including users designated as Acuity experts (collectively, "Squarespace Experts") who can help you use the Services. Squarespace does not employ, is not affiliated with and does not endorse Squarespace Experts. Squarespace Experts are a Third Party Service, as defined in Section 4.1.

4.54.5. Squarespace Logo. Squarespace Logo includes icons obtained from The Noun Project, Inc. ("Noun Project"). Noun Project is a Third Party Service, as defined in Section 4.1, and your use of its icons is subject to Noun Project's terms.

4.64.6. Squarespace Extensions. The Services may include an extensions directory which enables you to access and connect certain Third Party Services to Your Sites (such directory and functionality for accessing and connecting, "Squarespace Extensions"). You decide (not us) to connect, enable or use such Third Party Services. We're not a party to, and we aren't liable for, the Third Party Services connected to Your Sites via Squarespace Extensions or otherwise. In accordance with Section 4.1, the relationship for these Third Party Services is strictly between you and the applicable third party, and your use of such Third Party Services is governed by the applicable third party terms and policies. The inclusion of Third Party Services on Squarespace Extensions shall not be deemed an endorsement, certification, affiliation, partnership or warranty of the Third Party Services by Squarespace.

55. Our Intellectual Property

·Squarespace is protected by various intellectual property laws. This section summarizes what we own and how we share.

5.15.1. Squarespace Owns Squarespace. The Services are, as between you and Squarespace, owned by Squarespace, and are protected by copyright, trade secret, trademark and other US and foreign laws. This Agreement doesn't grant you any right, title or interest in the Services, others' User Content, our trademarks, logos or other brand features or intellectual property or trade secrets or others' content in the Services. You agree not to change, modify, translate or otherwise create derivative works of the Services or others' User Content.

5.25.2. We Can Use Your Feedback For Free. We welcome your feedback, ideas or suggestions (collectively, "Feedback"), but you agree that we may use your Feedback without any restriction or obligation to you, even after this Agreement is terminated. This Section does not limit or affect any rights you may have under applicable data protection laws.

5.35.3. Our Demo Content. We may provide templates or other products featuring demo content, including without limitation text, photos, images, graphics, audio and video (collectively, "Demo Content"), to provide you with ideas or inspiration. Unless we tell you otherwise, Demo Content (or any portion of it) may not remain on Your Site or in Your Videos or be distributed, publicly displayed, publicly performed or otherwise published.

5.45.4. Templates. The Services include social, website or other templates (collectively, "Templates"). The Templates include without limitation Demo Content, designs, layouts, stickers, stamps, overlays, elements and other materials. Squarespace owns the Templates. You may not use any Template in any way, intentional or otherwise, that competes, as determined by us in our sole discretion, with the Services.

5.55.5. Our Betas Are Still In Beta. We may release products and features that we're still testing and evaluating. Those Services will be marked as beta, preview or early access (or a similar phrasing), and may not be as reliable as our other Services.

66. Our Rights

·To operate effectively and protect the security and integrity of Squarespace, we need to maintain control over our services.

6.16.1. Important Things We Can Do. We reserve these rights, which we may exercise at any time and in our sole discretion, and without liability or notice to you (except where prohibited by applicable law): (a) we may change parts or all of the Services and their functionality; (b) we may suspend or discontinue parts or all of the Services; (c) we may terminate, suspend, restrict or disable your access to or use of parts or all of the Services; (d) we may terminate, suspend, restrict or disable access to your Accounts or parts or all of Your Sites or your User Content; and (e) we may change our eligibility criteria to use the Services (and if such eligibility criteria changes are prohibited by law where you reside, we may revoke your right to use the Services in that jurisdiction).

6.26.2. Ownership Disputes. Sometimes ownership of an Account, site or other subscription (including domain name registrations) is disputed between parties, such as a business and its employees, or a web designer and a client (each an "Ownership Dispute"). We try not to get involved in these Ownership Disputes. However, we reserve the right, at any time and in our sole discretion, and without notice to you, to determine rightful Account or subscription ownership, and to maintain the status quo or to transfer an Account or subscription. Our decision in that respect is final. If we feel that we can't reasonably determine the rightful owner, we reserve the right to suspend an Account or subscription until the disputing parties reach a resolution. We also may request documentation, such as a government-issued photo ID, credit card invoice or business license, to help determine the rightful owner. Squarespace uses its reasonable judgement in determining the adequacy, sufficiency and veracity of documentation you may submit, but reserves the right to give less consideration, if any, to documentation submitted in bad faith, documentation that conflicts or fails to support factual assertions (for example, name mismatches), or documentation submitted under circumstances of a reasonable likelihood of forgery, misrepresentation or other acts of moral turpitude.

6.36.3. HTTPS Encryption. We may offer HTTPS encryption for Your Sites. By registering a custom domain via the Services, or pointing a custom domain to the Services, you authorize us to create and maintain a certificate for the limited purpose of providing HTTPS for Your Sites.

77. Privacy

·Our Privacy Policy explains how we collect, use and share your personal information for our own purposes. Be sure to read it carefully, but note it is not part of this Agreement and can change. It is really important that you comply with data protection laws when using the services, such as when you collect others' personal information or use cookies or similar technologies (including those we drop for you at your request, such as for web analytics). Our Data Processing Addendum explains how we handle, on your instructions, End User Data or others' personal information you collect using the services or any of your User Content which contains others' personal information. Be sure to read that carefully also.

7.17.1. Privacy Policy. By using the Services, you confirm that you have read and understood our Privacy Policy. However, it is not a contractual document and does not form part of this Agreement and we may change it from time to time.

7.27.2. Data Processing Addendum. Our Data Processing Addendum forms part of this Agreement.

7.37.3. You Must Comply With Data Protection, Security And Privacy Laws. You agree and warrant that when using the Services or operating Your Sites you are solely responsible for complying with applicable data protection, security or privacy laws and regulations (including, where applicable, the EU General Data Protection Regulation and the EU e-Privacy Directive/Regulation), including any notice and consent requirements. This includes without limitation the collection and processing by you of any End User Data or other personal data, when you use Your Sites and the Services to send marketing and other electronic communications to individuals and when using cookies and similar technologies on Your Sites (including, in particular, those which we place for you at your request as part of the Services, such as to undertake analytics for you).

7.3.17.3.1. Privacy Policies. If applicable law requires, you must provide and make available to your End Users on Your Sites a legally compliant privacy policy.

7.3.27.3.2. Cookies And Similar Technologies. If applicable law requires, you must provide and make available to your End Users on Your Sites a legally compliant cookie policy. You must capture valid consent, both for you and us, for any cookies or similar technologies used on or through Your Site (including those we drop on your request or with your permission) where required, including, where applicable, by the EU e-Privacy Directive and under national laws implementing the same. Please see our Cookie Policy for more information about use of cookies and similar technologies.

7.3.37.3.3. Independently Controlled Data. Squarespace and you are independent data controllers (or similar term under applicable law) with respect to technical browsing information related to your End Users' visits to Your Sites ("Independently Controlled Information"). Such information (which is referred to as Site Usage Information in our Privacy Policy) includes IP addresses, preferences, web pages visited prior, information about an End User's browser, network or device and information about how an End User interacts with Your Sites. If applicable law requires, your legally compliant privacy policy must disclose Squarespace's use of Independently Controlled Information.

7.47.4. Industry Specific Compliance. If your use of the Services requires you to comply with industry-specific regulations applicable to such use, such as HIPAA, GLBA or FERPA (each, an "Industry-Specific Regulation"), you will be solely responsible for such compliance, except to the extent Squarespace has agreed with you in writing otherwise. You are not permitted to use the Services in any way that would subject Squarespace to an Industry-Specific Regulation without obtaining Squarespace's prior written agreement. For example, you may not use any Services to collect, use, disclose, protect or otherwise handle "protected health information" (as defined in 45 C.F.R. §160.103) unless your Account for such Services is designated as HIPAA-enabled and you enter into a separate business associate agreement with Squarespace.

7.57.5. Protect And Improve The Services. You agree that we may protect and improve the Services through analysis of your use of the Services and/or your End Users' use of Your Sites in anonymized, de-personalized and/or aggregated form. If applicable law requires, you must explain this in your privacy policy. See our Privacy Policy for more information about how and what we do in this regard.

88. Copyright

·We comply with copyright law, and respond to complaints about copyright infringement in accordance with this section.

·We respect the intellectual property of others and ask that you do too. We respond to notices of alleged copyright infringement if they comply with the law and are reported via the Copyright Report Form. We reserve the right, in our sole discretion and in accordance with applicable law (including the Digital Millennium Copyright Act of 1998), to delete or disable content alleged to be infringing, and to terminate Accounts for actual, apparent, or repeat infringement without any refunds.

99. Paid Services And Fees

·Certain Services are paid services. This section explains how we handle payments for those paid services. For certain paid services, such as domain name registrations and site subscriptions, we'll automatically bill you in regular intervals (such as monthly or annually) unless you disable auto-renewal or cancel your subscription. You can do that anytime.

9.19.1. Fees. You can access certain portions of the Services by submitting a fee payment (such services, "Paid Services"). Paid Services will remain in effect until canceled or terminated in accordance with this Agreement. We'll tell you about fees for Paid Services before charging you. You may cancel Paid Services at any time via the Services. If you don't pay for Paid Services on time, we reserve the right to suspend or cancel your access to the Paid Services. Our subscription fees will appear on an invoice that we provide via the Services, within your eCommerce Payment Processor account(s) and/or on a mobile app store invoice, unless otherwise indicated. Transaction fees and additional fees may also apply to certain portions of the Services, and we'll tell you about those fees before charging you. Please note that different Paid Services have different fees and payment schedules, and canceling one Paid Service may not cancel all your Paid Services.

9.29.2. Taxes. All fees are exclusive of applicable national, provincial, state, local or other taxes ("Taxes"), unless explicitly stated otherwise. You're responsible for all applicable Taxes, and we'll charge Taxes in addition to the fees for the Services when required to do so. If you're exempt from Taxes, you must provide us with valid tax exemption documentation. We reserve the right to determine if the documentation provided is valid. Tax exemption will, provided we're satisfied it's valid and applicable, only apply from and after the date we receive such documentation. If Squarespace has a legal obligation to pay or collect indirect Taxes (such as value-added tax or goods and services tax) on the sale to you under the laws of your country (where you are established, have a permanent address or usually reside), you shall be liable for payment of any such indirect Taxes. Where Squarespace does not have a legal obligation to pay or collect indirect Taxes on a sale of Paid Services to you, you may be required to self-assess those Taxes under the applicable laws of your country (where you are established, have a permanent address or usually reside).

9.39.3. Automatic Subscription Renewals. To ensure uninterrupted service, we'll automatically bill you for certain Paid Services from the date you submit your initial payment and on each renewal period or amount afterwards until cancellation. Your renewal period will be equal in time or amount to the renewal period of your current subscription. For example, if you're on a monthly subscription plan, each billable renewal period will be for one (1) month. We'll automatically charge you the applicable amount using the payment method you have on file with us and by agreeing to this Agreement, you authorize us to do this. We'll let you know in advance if you're purchasing a Paid Service that includes auto-renewal payments. You can disable auto-renewal at any time via the Services or your mobile app store provider.

9.49.4. Refunds. While you may cancel any Paid Services at any time, you won't be issued a refund except in our sole discretion, or if legally required. Some of the Paid Services offer a free trial so you can try out your subscription. Please note applicable statutory rights of cancellation may not result in a refund, as we do not charge for this trial period.

9.59.5. Fee Changes. We may change our fees at any time. We'll provide you with advance notice of these fee changes via the Services. New fees will not apply retroactively. If you don't agree with the fee changes, you have the right to reject the change by canceling the applicable Paid Service before your next payment date.

9.69.6. Chargebacks. If you contact your bank or credit card company to decline, chargeback or otherwise reverse the charge of any payable fees to us ("Chargeback"), we may automatically terminate your Account. If you have questions about a payment made to us, we encourage you to contact Customer Care before filing a Chargeback. We reserve our right to dispute any Chargeback.

9.79.7. Our Payment Processors. We use third party payment processors (each, a "Payment Processor") to bill you through a payment account linked to your Account. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor, in addition to this Agreement. Except for payments made through mobile app stores, our current Payment Processors are Stripe and PayPal. If you use PayPal, your payments are processed by PayPal in accordance with PayPal's terms of service and privacy policy. In all other circumstances, your payments are processed by Stripe in accordance with Stripe's terms of service and privacy policy. You agree to pay us, through the applicable Payment Processor, all charges at the prices then in effect for any purchase in accordance with the applicable payment terms. You agree to make payment using the payment method you provide with your Account. We reserve the right to correct, or to instruct our Payment Processor to correct, any errors or mistakes, even if payment has already been requested or received.

9.89.8. Fees For Third Party Services. Third Party Services purchased via the Services may be subject to different refund or other policies that those Third Party Services determine, and such Third Party Services may be non-refundable. The purchase terms and conditions for such Third Party Services may be displayed during the purchase process, such as through a link to the purchase terms and conditions. It's your responsibility to verify your ability to purchase, cancel or obtain a refund for a Third Party Service. Unless otherwise stated in this Agreement, we don't offer refunds for purchases of Third Party Services.

9.99.9. Resold Services. Some Paid Services may be purchased via a third party reseller ("Reseller"). If you purchase Paid Services from a Reseller, you acknowledge and agree that: (a) in addition to being subject to this Agreement, such resold Paid Services ("Resold Services") may also be subject to terms and conditions by and between you and the Reseller ("Reseller Terms"), except as expressly set forth in this Section; (b) as between you and Squarespace, this Agreement supersedes any Reseller Terms with respect to any such Resold Services; (c) portions of this Section 9 may not apply to your purchase of Resold Services; (d) certain rights and obligations of a Reseller to provide services directly to you under such Reseller Terms may be assigned by your Reseller to Squarespace (a "Resold Assignment"); (e) in the event of a Resold Assignment, the Reseller Terms shall cease to apply to your Paid Services and your Resold Services will cease to be Resold Services (but will continue to be Paid Services) and for purposes of clarity will be subject solely to this Agreement; and (f) following a Resold Assignment, you shall, upon Squarespace's request, provide all reasonably requested information necessary to continue your subscription for any Paid Services which had previously been Resold Services.

1010. Services Details & Product Specific Terms

·Not all Services are available everywhere. Certain Services are subject to terms set forth in our Product Specific Terms.

10.110.1. Not all Services are available in all regions/countries. Certain Services (or features or portions thereof) may vary depending on your region/country.

10.210.2. Our Product Specific Terms apply to your access to and use of certain specific products, features or services available via the Services as specified in our Product Specific Terms. Our Product Specific Terms are incorporated by reference into this Agreement.

10.310.3. Definitions.

·"eCommerce Payment Processor" as used herein has the meaning set forth in our Product Specific Terms.

·"Your eCommerce" as used herein has the meaning set forth in our Product Specific Terms.

1111. Term And Termination

·Either of us can end this agreement at any time.

·This Agreement will remain in effect until terminated by either you or us. You may terminate this Agreement at any time via the Services. We reserve the right to change, suspend or discontinue, or terminate, restrict or disable your use of or access to, parts or all of the Services or their functionality at any time at our sole discretion and without notice. For example, we may suspend or terminate your use of part or all of the Services if you violate these Terms or our Acceptable Use Policy. We will endeavor to provide you reasonable notice upon suspending or terminating part or all of the Services. All sections of this Agreement that by their nature should survive termination shall survive termination, including without limitation the following sections in these Terms and any similar sections or provisions in the rest of this Agreement: Your Content, Our Intellectual Property, Warranty Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution and Additional Terms.

1212. Warranty Disclaimers

·We work hard to make Squarespace great, but the services are provided as is, without warranties.

12.112.1. Disclaimers. To the fullest extent permitted by applicable law, Squarespace makes no warranties, either express or implied, about the Services. The Services are provided "as is" and "as available." Squarespace also disclaims any warranties of merchantability, fitness for a particular purpose and non-infringement. No advice or information, whether oral or written, obtained by you from Squarespace, shall create any warranty. Squarespace makes no warranty or representation that the Services will: (a) be timely, uninterrupted or error-free; (b) meet your requirements or expectations; or (c) be free from viruses or other harmful components.

12.212.2. Exceptions. Under certain circumstances, some jurisdictions don't permit the disclaimers in Section 12.1, so they may not apply to you. However, the disclaimers apply to the fullest extent permitted by applicable law. You may have other statutory rights and nothing in this Agreement affects your statutory rights or rights under mandatory laws. The duration of statutorily required warranties, if any, shall be limited to the fullest extent permitted by applicable law.

1313. Limitation Of Liability

·If something bad happens as a result of your using Squarespace, our liability is capped.

·Unless you are an EU Consumer, you acknowledge and agree that to the fullest extent permitted by applicable law, in no event will Squarespace and its affiliates and its and their directors, officers, employees and agents be liable with respect to any claims arising out of or related to the Services or this Agreement for: (a) any indirect, special, incidental, exemplary, punitive or consequential damages; (b) any loss of profits, revenue, data, goodwill or other intangible losses; (c) any Losses (as defined below) related to your access to, use of or inability to access or use parts, some or all of your Account, Your Sites or parts or all of the Services, including without limitation interruption of use or cessation or modification of any aspect of the Services; (d) any Losses related to unavailability, degradation, loss, corruption, theft, unauthorized access or, unauthorized alteration of, any content, information or data, including without limitation User Content and Your eCommerce data; (e) any User Content or other conduct or content of any user, End User or other third party using the Services, including without limitation defamatory, offensive or unlawful conduct or content; or (f) any Third Party Services or third party sites accessed via the Services. If you are an EU Consumer, we shall, despite any other provision in this Agreement, provide the Services with reasonable care but will not be liable for any losses which were not a reasonably foreseeable consequence of our breach of this Agreement (except in relation to death or personal injury resulting from our negligence or fraud). These limitations apply to any theory of liability, whether based on warranty, contract, tort, negligence, strict liability or any other legal theory, whether or not Squarespace has been informed of the possibility of such damage, and even if a remedy set forth in this Agreement is found to have failed its essential purpose. To the fullest extent permitted by applicable law (whether or not you are an EU Consumer), in no event shall the aggregate liability of Squarespace for all claims arising out of or related to the Services and this Agreement exceed the greater of twenty US dollars ($20) or the amounts paid by you to Squarespace in the twelve (12) months immediately preceding the event that gave rise to such claim. If you are an EU Consumer, Squarespace is liable under statutory provisions for intent and gross negligence by us, our legal representatives, directors or other vicarious agents. An "EU Consumer" means a natural person acting for purposes outside their trade, business, craft or profession (as opposed to a User for business or commercial purposes) habitually residing in the European Economic Area or the United Kingdom.

1414. Indemnification

·If you do something that gets us sued, you'll cover us.

·To the fullest extent permitted by law, you agree to indemnify and hold harmless Squarespace and its affiliates and its and their directors, officers, employees and agents from and against all damages, losses, liabilities, costs, claims, demands, fines, awards and expenses of any kind (including without limitation reasonable attorneys' fees and costs) (collectively, "Losses") arising out of or related to: (a) your breach of this Agreement; (b) your User Content (including your End User Data), Your Sites and Your eCommerce; (c) any claims by, on behalf of or against your End Users; (d) your violation of any law or regulation or the rights or good name of any third party; and (e) any claims from tax authorities in any country in relation to Your eCommerce operations, including without limitation your sales to individual consumers (including distance sales) and other operations for which Squarespace may be held jointly and severally liable. Your indemnification obligations under this Section shall not apply to the extent directly caused by our breach of this Agreement or, where you are an EU Consumer, to the extent that the consequences were not reasonably foreseeable.

1515. Dispute Resolution

·This section sets forth the ways in which you and Squarespace agree to resolve disputes. Before filing a claim, each party agrees to try to work it out informally through informal dispute resolution first. If we cannot resolve the dispute informally, all formal disputes must be resolved through arbitration as set forth in this section, unless you opt out of arbitration. Finally, whether resolved through arbitration or in court, claims can only be brought individually, and not as part of a class or representative action.

15.115.1. Applicability. This Section 15 applies to: (a) US Users; (b) Non-US Users who are not EU Consumers who bring a claim against Squarespace in the US; or (c) EU Consumers who bring any claim against Squarespace in the US.

15.215.2. Informal Dispute Resolution. Before filing any claim, you and Squarespace each agree to try to resolve the dispute ("Dispute") informally through the informal dispute resolution ("IDR") process set forth in this Section.

15.2.115.2.1. The party initiating an IDR must first send a written description of the Dispute to the other party ("Notice of Dispute") containing: (a) the email address(es) associated with your relationship with Squarespace; (b) your name; (c) a description of the nature or basis of the claim or Dispute with sufficient detail for the other party to assess its merits; and (d) the specific relief sought. For any IDR that you initiate, you agree to send the Notice of Dispute to Squarespace at legal@squarespace.com. For any IDR that Squarespace initiates, we will send our Notice of Dispute to the email address you use for your Account. The Notice of Dispute and each IDR must be initiated and proceed on an individual basis.

15.2.215.2.2. You and Squarespace agree, following receipt of the Notice of Dispute, to negotiate in good faith and try to resolve the Dispute through an informal telephonic dispute resolution conference ("IDR Conference"). Such IDR Conferences shall be individualized such that a separate conference must be held each time either party intends to commence individual arbitration; multiple individuals initiating claims cannot participate in the same IDR Conference. If either party is represented by counsel, such party's counsel may participate in the IDR Conference, but each party must also appear at and participate in the conference, unless otherwise agreed to in writing in advance by the other party.

15.2.315.2.3. If the Dispute is not fully resolved within sixty (60) days after the non-initiating party receives the Notice of Dispute, you and Squarespace agree to resolve any remaining aspects of the Dispute after such sixty (60)-day period through the additional dispute resolution provisions set forth below.

15.2.415.2.4. The parties agree that any applicable statute of limitations period and filing fees or other deadlines will be tolled during the IDR process set forth in this Section. The parties further agree that whether a complaining party has satisfied the requirements of the IDR process set forth in this Section, including without limitation whether a Notice of Dispute contains all required information, is an issue that can be decided by a court as a prerequisite to arbitration. Compliance with the IDR process set forth in this Section is a condition precedent to commencing arbitration pursuant to the Arbitration Agreement (defined below).

15.315.3. Arbitration Agreement.

15.3.115.3.1. Unless you opt out during the Opt-Out Period in accordance with Section 15.4, you and Squarespace agree to resolve any claims, disputes and matters arising out of or in connection with this Agreement (including without limitation its existence, formation, operation and termination) and/or the Services (including without limitation non-contractual disputes and matters) through final and binding arbitration and you and Squarespace expressly waive the right to formal court proceedings (including without limitation trial by jury), except to the extent set forth in this Section. Discovery and rights to appeal in arbitration are generally more limited than in a lawsuit, and other rights that you and we would have in court may not be available in arbitration. There is no judge or jury in arbitration, only an experienced, independent third party that will act as the arbitrator, and court review of an arbitration award is limited. Sections 15.3, 15.4, 15.5, 15.6, 15.7 and 15.10 are hereinafter referred to as this "Arbitration Agreement."

15.3.215.3.2. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator further has the right to impose sanctions, in accordance with the Arbitration Provider Rules (as defined below), including for: (a) any frivolous claims or submissions the arbitrator determines have not been filed in good faith; or (b) a party's failure to comply with this Section 15. For avoidance of doubt, the right to impose sanctions includes the right to shift arbitration fees if permitted by the Arbitration Provider Rules.

15.3.315.3.3. Any arbitration demand or counterclaim asserted by either party must contain sufficient information to provide fair notice to the other party of the asserting party's identity, the claims being asserted and the factual allegations on which those claims are based, and must include proof that the claimant is party to these Terms. The arbitrator may require amendment of any demand or counterclaim that does not satisfy these requirements. The arbitrator has the right to impose sanctions for any claims the arbitrator determines to be frivolous or improper (under the standard set forth in Federal Rule of Civil Procedure 11 and any similar standards in other jurisdictions), including for any claim filed on behalf of a claimant who is not a party to these Terms.

15.415.4. Arbitration Opt Out. You can decline (also referred to as 'opt out') this Arbitration Agreement by emailing us at arbitration-opt-out@squarespace.com within thirty (30) days of the date that you first agree to this Agreement (the "Initial Opt-Out Period") or within thirty (30) days of the date of the most recent changes to this Arbitration Agreement (each, a "Subsequent Opt-Out Period"), whichever is later. For the avoidance of doubt: (a) if you validly opt out pursuant to the immediately foregoing sentence, your opt out will be effective for any and all subsequent updates to this Arbitration Agreement; and (b) if you validly opt out pursuant to any Subsequent Opt-Out Period, then the version of the Arbitration Agreement prior to the change associated with your opt out will continue to govern any and all disputes between you and Squarespace. Your email must be sent from the email address you use for your Account (or expressly identify the email address of the Account for which you're opting out), and must include your full name, address and a clear statement that you want to opt out of arbitration. If you opt out of this Arbitration Agreement pursuant to this Section 15.4, then Sections 15.3, 15.5, 15.6 and 15.7 of these Terms do not apply. This opt-out doesn't affect any other sections of the Terms, including without limitation Sections 15.9 (Time for Filing), 15.10 (Class Action Waiver) and 16.2 (Controlling Law; Judicial Forum for Disputes). You agree that, if this Agreement is ever modified (in accordance with Section 16.5) to remove this Arbitration Agreement (thereby, restoring the right to proceed in court), then no opt out from that change will be required. Failure to opt out of this Arbitration Agreement in accordance with this Section shall constitute acceptance of this Arbitration Agreement. If you have any questions about this opt out provision, please contact legal@squarespace.com.

15.515.5. Arbitration Time For Filing. Any arbitration must be commenced by filing a demand for arbitration within one (1) year after the date the party asserting the claim first knows or reasonably should know of the act, omission or default giving rise to the claim. If applicable law prohibits a one (1) year limitation period for asserting claims, any claim must be asserted within the shortest time period permitted by applicable law.

15.615.6. Arbitration Procedures.

15.6.115.6.1. The arbitration will be administered, depending on whether you're a US User, Non-US User or EU Consumer (as further set forth in this Section 15.6), by either National Arbitration and Mediation ("NAM") or the London Court of International Arbitration ("LCIA"), and in each case resolved before a single arbitrator. "Arbitration Provider" shall mean NAM and LCIA. If the applicable Arbitration Provider is not available to arbitrate, the parties will mutually agree on an alternative arbitration provider. Except as modified by this Section 15, the applicable Arbitration Provider will administer the arbitration in accordance with its dispute resolution rules and procedures in effect at the time any demand for arbitration is filed (collectively, "Arbitration Provider Rules"), including without limitation those rules and procedures relating to mass arbitration filings, but excluding any rules or procedures governing or permitting class or representative actions. Each party is responsible for its own attorneys' fees, except to the extent otherwise provided by the Arbitration Provider Rules, the arbitrator and/or applicable law. The arbitrator must follow this Agreement and can award the same damages and relief as a court (including without limitation reasonable attorneys' fees and costs), except that the arbitrator may not award declaratory or injunctive relief benefiting anyone but the parties to the arbitration. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction. "Arbitrator" as used in this Section 15 shall be understood to include the Arbitration Provider.

15.6.215.6.2. Subject to the Arbitration Provider Rules, the parties agree that the arbitrator may allow the filing of dispositive motions if such filing may efficiently resolve or narrow issues in dispute.

15.6.315.6.3. Location of Arbitration.

15.6.3.115.6.3.1. US Users. If you are a US User, you and Squarespace agree that: (a) this Agreement affects interstate commerce, so the US Federal Arbitration Act and federal arbitration law apply and govern the interpretation and enforcement of this Section 15 (despite Section 16.2 below); and (b) any arbitration hearings shall occur in the County where you reside (or if no NAM arbitrator is available in that County, than at the closest NAM arbitration location available in the state where you reside), be administered by NAM in English, and be settled by one (1) commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of NAM arbitrators in accordance with the NAM Rules (as defined below). Certain states require such state's substantive law govern in an arbitration (for example, without limitation, California), and notwithstanding anything in this Agreement to the contrary, if you reside in such a state, you may elect to arbitrate controversies arising in your state under your state's substantive laws instead of the applicable controlling law set forth in Section 16.2.1; for the avoidance of doubt, if you so elect, all other provisions of this Agreement shall continue to apply.

15.6.3.215.6.3.2. Non-US Users. Except to the extent you are an EU Consumer who brings a claim against Squarespace in the US, if you are a Non-US User, you and Squarespace agree that any arbitration hearings shall occur in Dublin, Ireland, be administered by LCIA in English, and be settled by one (1) commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected in accordance with the LCIA Rules (as defined below).

15.6.3.315.6.3.3. EU Consumers Who Bring A Claim In The US. If you are an EU Consumer who brings a claim against Squarespace in the US, you and Squarespace agree that any arbitration hearings shall occur in New York, New York, be administered by NAM in English, and be settled by one (1) commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of NAM arbitrators in accordance with NAM Rules (as defined below).

15.6.415.6.4. Arbitration Provider Rules. Without limiting the generality of the foregoing: (a) the applicable Arbitration Provider Rules for NAM include NAM's Comprehensive Dispute Resolution Rules and Procedures and the Mass Filing Dispute Resolution Rules and Procedures ("NAM Rules"); and (b) the applicable Arbitration Provider Rules for LCIA include the LCIA Arbitration Rules ("LCIA Rules"). The NAM Rules are available at www.namadr.com or by emailing National Arbitration and Mediation's Commercial Dept. at commercial@namadr.com. The LCIA Rules are available at www.lcia.org or by emailing General Enquiries at enquiries@lcia.org.

15.6.515.6.5. Severability of Claims. If there is a final judicial determination that precludes enforcement of this Section 15's limitations as to a particular claim, remedy, or request for relief, then such claim, remedy, or relief (and only such claim, remedy, or relief) must be severed from the arbitration and may be sought in court. The parties agree, however, that any adjudication of any remaining claims, remedies, or relief not subject to arbitration shall be stayed pending the outcome of any arbitrable claims and remedies. This Section 15.6.5 does not prevent you or Squarespace from participating in a class-wide settlement of claims.

15.715.7. Arbitration Fees. The Arbitration Provider Rules will govern payment of all arbitration fees. The parties agree that the Arbitration Provider has discretion where it deems appropriate to reduce the amount or modify the timing of any administrative or arbitration fees due under the applicable Arbitration Provider Rules, provided that such modification does not increase the costs to you, and you further agree that you waive any objection to such fee modification. The parties also agree that a good faith challenge by either party to the fees imposed by the Arbitration Provider does not constitute a default, waiver, or breach of this Section 15 while such challenge remains pending before an arbitrator and/or a court of competent jurisdiction, and that any and all due dates for those fees shall be tolled during the pendency of such challenge.

15.815.8. Exceptions To Arbitration Agreement. Notwithstanding anything in this Agreement, either you or Squarespace may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services, or intellectual property infringement or misappropriation (for example, trademark, trade secret, copyright or patent rights) without first engaging in arbitration or the IDR process described above. Either party may elect to have any claim, dispute or matter regarding whether a complaining party has satisfied the IDR process set forth in Section 15.2 resolved by a court as a precursor to arbitration. Seeking such relief does not constitute a default, waiver or breach of this Section 15 (including any rights in this Section 15), and any filed arbitrations related to any action filed pursuant to this paragraph shall automatically be stayed (and any applicable statute of limitations tolled) pending the outcome of such action.

15.8.115.8.1. US Users. If you are a US User, either you or Squarespace may assert claims, if they qualify, in small claims court in New York, New York or any US county where you reside or work.

15.8.215.8.2. Non-US Users. Except to the extent you are an EU Consumer who brings a claim against Squarespace in the US, if you are a Non-US User, either you or Squarespace may assert claims, if they qualify, in small claims court in Dublin, Ireland or any county in Ireland where you reside or work.

15.8.315.8.3. EU Consumers. If you are an EU Consumer who brings a claim against Squarespace in the US, such claims must be asserted, if they qualify, in small claims court in New York, New York.

15.915.9. Time For Filing. Any claim not subject to arbitration must be commenced within one (1) year after the date the party asserting the claim first knows or reasonably should know of the act, omission or default giving rise to the claim. If applicable law prohibits a one (1) year limitation period for asserting claims, any claim must be asserted within the shortest time period permitted by applicable law.

15.1015.10. CLASS ACTION WAIVER. You and Squarespace acknowledge and agree that, to the fullest extent permitted by applicable law: (a) any legal proceeding (whether arbitration or court action) shall be conducted in an individual capacity only and not as a class or other representative action; and (b) the adjudicator (including as applicable, the arbitrator, judge or magistrate) may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve an individual party's claim. Notwithstanding this acknowledgement and agreement, you agree that any arbitrations initiated under the Arbitration Agreement may proceed on a consolidated basis if Squarespace provides its consent to such consolidation in writing.

1616. Additional Terms

·This section includes some additional important terms. For instance, this Agreement is the whole agreement between us regarding your use of Squarespace. Depending on where you reside or have your place of business, this Agreement is governed by either US or Irish law. If we ever change it in a way that meaningfully reduces your rights, we'll give you notice and an opportunity to cancel. Also, if you're reading this in a language other than English, note that the English language version controls.

16.116.1. Entire Agreement. This Agreement constitutes the entire agreement between you and Squarespace regarding the subject matter of this Agreement, and supersedes and replaces any other prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of this Agreement. You agree that you have not relied upon, and have no remedies in respect of, any term, condition, statement, warranty or representation except those expressly set out in this Agreement. You may also be subject to additional terms, policies or agreements that may apply when you use other services, including Third Party Services. This Agreement creates no third party beneficiary rights, and no third party shall have any right or standing to claim benefit or bring an action to enforce this Agreement (except otherwise agreed upon in additional terms between you and a Squarespace group company that sets forth such Squarespace group company's third party beneficiary rights to enforce this Agreement).

16.216.2. Controlling Law; Judicial Forum For Disputes.

16.2.116.2.1. US Users. If you are a US User, this Agreement (including its existence, formation, operation and termination) and the Services as well as all disputes and matters arising out of or in connection with this Agreement and the Services (including non-contractual disputes and matters) shall be governed in all respects by the laws of the State of New York, without regard to its conflict of law provisions, except that the Federal Arbitration Act ("FAA") shall prevail to the extent that there exists any conflict between the FAA and the laws of the State of New York with respect to Section 15. If Section 15 is found not to apply to you or your claim or if you opt out of arbitration pursuant to Section 15.4, you and Squarespace agree that any judicial proceeding (other than small claims actions) arising out of or in connection with this Agreement (including its existence, formation, operation and termination) and/or the Services (including non-contractual disputes and matters) must be brought exclusively in the federal or state courts of New York, New York, and you and Squarespace consent to venue and personal jurisdiction in such courts.

16.2.216.2.2. Non-US Users. If you are a Non-US User, this Agreement (including its existence, formation, operation and termination) and the Services as well as all disputes and matters arising out of or in connection with this Agreement and the Services (including non-contractual disputes and matters) shall be governed in all respects by the laws of Ireland, without regard to its conflict of law provisions. If you are an EU Consumer, this Section does not limit or affect any rights you may have under any mandatory laws of the country where you habitually reside. If Section 15 is found not to apply to you or your claim, or if you opt out of arbitration pursuant to Section 15.4, you and Squarespace agree that, except where Section 16.2.3 applies, any judicial proceeding (other than small claims actions) arising out of or in connection with this Agreement (including its existence, formation, operation and termination) and/or the Services (including non-contractual disputes and matters) must be brought exclusively in the courts of Ireland and you and Squarespace consent to venue and personal jurisdiction in such courts.

16.2.316.2.3. EU Consumers. If you are an EU Consumer, as long as Section 15 does not apply to you or your claim, you and Squarespace agree that any judicial proceeding arising out of or in connection with this Agreement (including its existence, formation, operation and termination) and/or the Services (including non-contractual disputes and matters) may only be brought in a court located in Ireland or a court with jurisdiction in your place of habitual residence. If you are an EU Consumer and Squarespace wishes to enforce any of its rights against you as a consumer, we may do so only in the courts of the jurisdiction in which you habitually reside.

16.316.3. EU Online Dispute Resolution. If you are an EU Consumer, you can access the European Commission's online dispute resolution platform here. Please note that Squarespace Ireland is not committed nor obliged to use an alternative dispute resolution entity to resolve disputes with you.

16.416.4. Waiver, Severability And Assignment. Our failure or delay to enforce any provision of this Agreement is not a waiver of our right to do so later. If any provision of this Agreement is found unenforceable, the remaining provisions will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. You may not delegate, transfer or assign this Agreement or any of your rights or obligations hereunder without our prior written agreement, and any such attempt will be of no effect. We may delegate, transfer or assign this Agreement or some or all of our rights and obligations hereunder, in our sole discretion, to any of our affiliates or subsidiaries or to any purchaser of any of our business or assets associated with the Services, with thirty (30) days prior written notice. If you are an EU Consumer, we will ensure that the delegation, transfer or assignment does not adversely affect your rights under this Agreement.

16.516.5. Modifications. We may modify this Agreement from time to time, and will post the most current version on our site. If a modification meaningfully reduces your rights, we'll notify you (by, for example, sending you an email or displaying a prominent notice within the Services). The notice may designate a reasonable period after which the new terms will take effect. Modifications will not apply retroactively. For avoidance of doubt, claims or disputes brought under this Agreement will be resolved according to Section 15 (Dispute Resolution) in effect at the time the claim or dispute is filed. By continuing to use or access the Services after any modifications come into effect, you agree to be bound by the modified Agreement and price changes. If you disagree with our changes, then you must stop using the Services and cancel all Paid Services.

16.616.6. Events Beyond Our Control. We are not in breach of this Agreement or liable to you if there is any total or partial failure of performance of the Services resulting from any act, circumstance, event or matter beyond our reasonable control. This may include where such results from any act of God, fire, act of government or state or regulation, war, civil commotion, terrorism, pandemic, insurrection, inability to communicate with third parties for whatever reason, failure of any computer dealing or necessary system, failure or delay in transmission of communications, failure of any internet service provider, strike, industrial action or lock-out or any other reason beyond our reasonable control.

16.716.7. Translation. This Agreement was originally written in English. We may translate this Agreement into other languages. In the event of a conflict between a translated version and the English version, the English version will control except where prohibited by applicable law.