5,721 words, 172 clausesupdated June 16, 2026read 11/10/2026source
·Version 2.0 Effective June 16, 2026
·This Data Processing Addendum ("DPA") is a part of, governed by, and incorporated by reference into the Terms of Service or the Master Subscription Agreement, as applicable ("Agreement"), between:
·Each separately referred to as a "Party" and together as the "Parties".
1.11.1 This DPA sets out the rights and obligations of Framer and the Customer, regarding Framer's processing of personal data as data processor on behalf of the Customer as data controller, in the context of the Agreement.
1.21.2 This DPA has been designed to ensure the Parties' compliance with Article 28(3) of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC ("GDPR").
1.31.3 Framer provides a subscription-based platform that can be used for designing and publishing interactive websites and offers services to the Customer in the context thereof, as detailed in the Agreement. In the context of the provision of the Service as specified in the Agreement, Framer will process personal data on behalf of the Customer in accordance with this DPA.
1.41.4 Non-capitalized terms not defined in this DPA that are defined in the GDPR, such as "personal data", "processing" and "data subject", shall have the same meaning as set forth in the GDPR.
1.51.5 Capitalized terms not defined in this DPA shall have the meaning as set forth in the Agreement.
1.61.6 This DPA shall take priority over any similar provisions contained in any other agreements between the Parties (except for any deviations to this DPA explicitly agreed by the Parties in an applicable Order Form).
1.71.7 Two annexes ("Annexes") are attached to this DPA and form an integral part of this DPA.
1.81.8 Annex I contains details about the processing of personal data, including the purpose and nature of the processing, type of personal data, categories of data subject and duration of the processing.
1.91.9 Annex II contains the minimum security measures to be implemented by Framer.
1.101.10 This DPA along with its Annexes shall be retained in writing, including electronically, by both Parties.
1.111.11 This DPA shall not exempt Framer from obligations to which Framer is subject pursuant to the GDPR or other applicable legislation.
1.121.12 This DPA shall apply to all Framer's current and future processing of personal data as Processor under the Agreement to Customer, including any affiliated companies of the Customer, for whom Framer also processes personal data in the context of the Agreement.
2.12.1 The Customer is responsible for ensuring that the processing of personal data takes place in compliance with the GDPR (see article 24 GDPR), the applicable EU or Member State data protection provisions and this DPA.
2.22.2 The Customer has the right and obligation to make decisions about the purposes and means of the processing of personal data.
2.32.3 The Customer shall be responsible, amongst other matters, for ensuring that the processing of personal data, which Framer is instructed to perform, has a legal basis.
3.13.1 This DPA covers Framer's processing activities as processor on behalf of the Customer as controller, in the context of the Agreement. Framer shall process personal data only on the documented instructions from the Customer as set out in this DPA, unless otherwise required to do so by the EU or Member State law to which Framer is subject. Subsequent instructions can also be given by the Customer throughout the duration of the processing of personal data, and such instructions shall always be documented and kept in writing, including in electronic form, in connection with this DPA. If Framer incurs any additional costs for adhering to the subsequent instructions that fall outside the scope of the Agreement or this DPA, Framer is entitled to invoice the Customer for said costs.
3.23.2 Framer shall, without undue delay, inform the Customer if instructions given by the Customer, in the opinion of Framer, contravene the GDPR or the applicable EU or Member State data protection provisions. In such a case, the Customer has four (4) weeks to revise its written instructions as deemed unlawful by Framer. Pending the Customer's revision of such instructions, Framer may suspend the affected processing activities where Framer considers that continuing to perform them would cause Framer to breach its own obligations under the GDPR. Any such suspension shall not constitute a breach of the Agreement or this DPA. If the Customer has not provided revised instructions within the aforementioned four (4) weeks or if Framer also deems the revised instructions to contravene the GDPR or applicable data protection laws to which Framer is subject, Framer has the right to terminate (the relevant part of) the Agreement in line with article 18 of the Agreement.
4.14.1 Framer shall only grant access to the personal data being processed on behalf of the Customer to persons under Framer's authority who have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality and only on a need-to-know basis. The list of persons to whom access has been granted shall be kept under periodic review. Based on this review, such access to personal data can be withdrawn, if access is no longer necessary, and personal data shall consequently no longer be accessible to those persons.
4.24.2 Framer shall at the request of the Customer demonstrate that the concerned persons under Framer's authority are subject to the abovementioned confidentiality, by providing a sample confidentiality clause as used in its employment contracts.
5.15.1 Article 32 GDPR stipulates that, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, the data controller and the data processor shall implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk.
·The Customer shall evaluate the risks to the rights and freedoms of natural persons inherent in the processing and implement measures to mitigate those risks. Depending on their relevance, the measures may include the following:
·a) Pseudonymisation and encryption of personal data;
·b) The ability to ensure ongoing confidentiality, integrity, availability and resilience of processing systems and services;
·c) The ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident;
·d) A process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing.
·Also taking the above into account, Parties have determined that Framer shall apply the security measures detailed in Annex II in relation to its processing of personal data on behalf of the Customer. In the Customer's opinion, said security measures provide a level of security that is tailored to the risk inherent to the processing of the personal data processed by Framer on behalf of the Customer, taking into account the factors referred to in this section.
5.25.2 The Customer may request Framer to implement further security measures. Decisions regarding the actual implementation thereof shall be taken only upon agreement in writing by both Parties. If Framer incurs any additional costs for making adjustments to its security measures at the Customer's request, Framer is entitled to invoice the Customer for these costs.
5.35.3 Framer shall be entitled to adjust the security measures it has implemented, for as far as this does not undermine the level of security it is obliged to offer, based upon this DPA. Framer shall record the adjustments it chooses to make and shall provide the Customer with updated information on the implemented security measures per its request.
5.45.4 Furthermore, Framer shall assist the Customer in ensuring compliance with the Customer's obligations pursuant to article 32 GDPR, by inter alia providing the Customer with information concerning the technical and organisational measures already implemented by Framer pursuant to Article 32 GDPR along with all other information necessary for the Customer to comply with the Customer's obligation under article 32 of the GDPR, for as far as the Customer is unable to fulfil these obligations without the assistance of Framer.
6.16.1 Framer shall meet the requirements specified in article 28(2) and (4) of the GDPR to engage another processor (a sub-processor).
6.26.2 Framer has the Customer's general authorisation for the engagement of sub-processors. Framer will maintain an up-to-date list of its sub-processors, as specified within its Trust Center. Framer shall inform the Customer in writing of any intended changes concerning the addition or replacement of sub-processors at least 30 days in advance. To receive these notices, Customer shall "Subscribe to Updates" in Framer's Trust Center. If, within 30 days after notice of a new sub-processor, Customer objects in writing to the appointment of such new sub-processor based on reasonable data protection concerns, the Parties will discuss such concerns in good faith. If the Parties are unable to reach a mutually agreeable resolution, Customer, as its sole and exclusive remedy, may terminate the affected Service by providing 30 days' written notice.
6.36.3 Where Framer engages a sub-processor for carrying out specific processing activities on behalf of the Customer, essentially the same level of data protection obligations as set out in this DPA shall be imposed on that sub-processor by way of a contract or other legal act under EU or Member State law, in particular providing sufficient guarantees to implement appropriate technical and organisational measures.
6.46.4 Framer is responsible for documenting such a sub-processor agreement and any subsequent amendments, thereby giving a competent supervisory authority the opportunity to ensure that the same level of data protection obligations as set out in this DPA are imposed on the sub-processor.
6.56.5 If the sub-processor does not fulfil its data protection obligations, Framer shall remain fully liable to the Customer as regards the fulfilment of the obligations of the sub-processor. This does not affect the rights of the data subjects under the GDPR - in particular those foreseen in articles 79 and 82 of the GDPR - against the Customer and Framer, including any sub-processors.
7.17.1 For the provision of the Service to the Customer under the Agreement, personal data may be processed in third countries. Any transfer shall always take place in compliance with chapter V of the GDPR. Transfers shall only occur on the basis of documented instructions from the Customer as set out in this DPA, unless otherwise required by the applicable law to which Framer is subject. Data transfers of sub-processors authorized by the Customer in line with section 6 of this DPA are deemed to take place on the Customer's instruction.
7.27.2 Transfer mechanism. Where Framer transfers personal data to a country outside the EEA, the transfer will be made pursuant to a valid transfer mechanism under Chapter V GDPR, namely (a) an adequacy decision under Article 45 GDPR, including the EU-US Data Privacy Framework where the recipient is certified under it; or (b) where no adequacy decision applies, the standard contractual clauses set out in Commission Implementing Decision (EU) 2021/914 (the "SCCs") or another appropriate safeguard under Article 46 GDPR. In respect of onward transfers to sub-processors located in such countries, Framer, as data exporter, maintains the relevant transfer mechanism directly with each sub-processor in accordance with section 6 of this DPA. The detailed transfer mechanisms, including the order of precedence among them and the specific terms applicable to the SCCs, the UK International Data Transfer Addendum and transfers subject to Swiss law, are set out in Appendix 1 (Cross-Border Transfer Mechanisms), which forms an integral part of this DPA.
8.18.1 Taking into account the nature of the processing, Framer shall assist the Customer by appropriate technical and organisational measures, insofar as this is possible, in the fulfilment of the Customer's obligations to respond to requests for exercising the data subject's rights laid down in chapter III of the GDPR, insofar as the Customer is unable to fulfil these obligations without the assistance of Framer.
8.28.2 In addition to Framer's obligation to assist the Customer pursuant to section 8.1 of this DPA, Framer shall furthermore, taking into account the nature of the processing and the information available to Framer, assist the Customer in ensuring compliance with its below obligations, for as far as the Customer is unable to fulfil these obligations without the assistance of Framer:
·a) the Customer's obligation to, without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the competent supervisory authority, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons;
·b) the Customer's obligation to without undue delay communicate the personal data breach to the data subject, when the personal data breach is likely to result in a high risk to the rights and freedoms of natural persons;
·c) the Customer's obligation to carry out an assessment of the impact of the envisaged processing operations on the protection of personal data (a data protection impact assessment);
·d) the Customer's obligation to consult the competent supervisory authority, prior to processing where a data protection impact assessment indicates that the processing would result in a high risk in the absence of measures taken by the Customer to mitigate the risk.
9.19.1 In case of any personal data breach, Framer shall, without undue delay after having become aware of it, notify the Customer of the personal data breach.
9.29.2 Framer's notification to the Customer shall take place within 72 hours after Framer has become aware of the personal data breach to enable the Customer to comply with the Customer's obligation to notify the personal data breach to the competent supervisory authority, in accordance with article 33 GDPR.
9.39.3 In accordance with section 8(2)(a) of this DPA, Framer shall assist the Customer in notifying the personal data breach to the competent supervisory authority, meaning that Framer is required to assist in obtaining the information listed below which, pursuant to article 33(3) GDPR, shall be stated in the Customer's notification to the competent supervisory authority:
·a) The nature of the personal data including, where possible, the categories and approximate number of data subjects concerned, and the categories and approximate number of personal data records concerned;
·b) the likely consequences of the personal data breach; and
·c) the measures taken or proposed to be taken by the controller to address the personal data breach, including, where appropriate, measures to mitigate its possible adverse effects.
10.110.1 Upon written request, Framer shall be obliged to delete all personal data processed on behalf of the Customer in the performance of the Agreement, unless (i) EU or Member State law requires storage of the personal data, (ii) the data is retained in back-ups in which the data is not separately accessible, or (iii) the Customer has modified its choice under article 28(3)(g) of the GDPR. Upon request, Framer can confirm erasure of data to Customer in writing.
11.111.1 Customer acknowledges that Framer is regularly audited by independent third-party auditors and/or internal auditors against the standards specified in Annex II. Upon Customer's written request during the term of the Agreement, Framer shall supply a summary copy of its audit report(s) ("Report") to Customer, subject to the non-disclosure section of the Agreement, in due course, so that Customer can verify Framer's compliance with this DPA.
11.211.2 Framer shall also provide written responses subject to the non-disclosure section of the Agreement to all reasonable requests for information made by Customer related to its processing of personal data in the performance of the Agreement, including responses to information security and audit questionnaires that are necessary to confirm Framer's compliance with this DPA, provided that Customer shall not exercise this right more than once per year.
11.311.3 Insofar as the Customer is reasonably not able to assess Framer's compliance with this DPA for its processing of the personal data based upon the information provided under section 11.1 and 11.2, Framer shall give the Customer the opportunity to periodically verify compliance with this DPA upon at least a three (3) months' notice and at the Customer's own costs. The checks shall be carried out on behalf of the Customer by an independent certified auditor. Said additional audit shall be limited to a maximum of once (1 time) a year.
11.411.4 The Parties shall consult each other on the findings of an audit at their earliest convenience. Framer shall implement the proposed measures for improvement insofar as it deems them appropriate, at its sole discretion, also taking into account the processing risks associated with the Service, the state of the art, the costs of implementation, the market in which it operates, and the intended use of the Service.
11.511.5 Framer shall be entitled to invoice the Customer for any costs it incurs in implementing additional measures as required by the Customer. Such invoicing will take place in accordance with the payment instructions as set out in the Agreement, if applicable.
12.112.1 The Customer shall indemnify and hold Framer harmless against claims by third parties on the basis of damage suffered as a result of the Customer's failure to comply with the GDPR or other laws or regulations. Indemnification shall apply not only to the damage that third parties may have suffered (both material and immaterial), but also to (i) the costs that Framer must incur in connection therewith, for example in any legal proceedings, (ii) the costs of any fines imposed on Framer as a result of the Customer's acts or omissions, and (iii) any damages suffered by Framer as a result of the Customer's acts or omissions, including but not limited to reputational damages.
13.113.1 The costs associated with the processing of information which are inherent to the normal performance of the Agreement shall be deemed to be incorporated into the fees already owed under the Agreement.
13.213.2 The Customer shall be invoiced for any form of support or any other additional service Framer will be required to provide under this DPA or at the request of the Customer, including requests for assistance in line with section 5.3 and section 8 of this DPA.
13.313.3 The preceding provision shall not apply if the additional costs are related to a shortcoming attributable to Framer under this DPA. In such cases the duties shall be performed free of charge (without prejudice to the Customer's right to recoup the costs actually incurred from Framer).
14.114.1 This DPA shall commence on the Effective Date of the Agreement.
14.214.2 Both Parties shall be entitled to require this DPA renegotiated if changes to the law or the Agreement should give rise to such renegotiation.
14.314.3 This DPA shall apply for the duration of the personal data processing activities in the performance of the Agreement. For the duration of the personal data processing activities, this DPA cannot be terminated unless other sections governing data protection have been agreed between the Parties.
15.115.1 The Parties may contact each other using the following contact information:
15.215.2 The Parties shall be under obligation continuously to inform each other of changes to contact information.
16.116.1 This DPA will be governed by and interpreted in accordance with Dutch law without regard to international law regulations or principles of law leading to the application of other laws. The competent courts of Amsterdam, the Netherlands, will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this DPA.
17.117.1 This section 17 applies only to the extent Framer processes personal information that is subject to the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 and its implementing regulations ("CCPA"), on behalf of the Customer under this DPA. Terms such as "business", "service provider", "sell", "share", "business purpose", "consumer" and "personal information" have the meanings given to them in the CCPA. For the purposes of such processing, the Customer is the "business" and Framer is the "service provider".
17.217.2 Framer shall process such personal information solely to perform the Service and for the business purposes specified in the Agreement and Annex I, and shall not: (a) sell or share the personal information; (b) retain, use or disclose the personal information for any purpose (including any commercial purpose) other than those business purposes, or outside the direct business relationship between the Parties; or (c) combine the personal information with personal information that Framer receives from, or on behalf of, any third party, or collects from its own interaction with the consumer, except as permitted by the CCPA.
17.317.3 Framer shall: (a) provide the same level of privacy protection as is required of businesses under the CCPA; (b) taking into account the nature of the processing, reasonably assist the Customer, in the manner contemplated by section 8, in responding to verifiable consumer requests under the CCPA; and (c) notify the Customer without undue delay if it determines that it can no longer meet its obligations under the CCPA. The Customer may take reasonable and appropriate steps to ensure that Framer uses the personal information in a manner consistent with the Customer's obligations under the CCPA, and to stop and remediate any unauthorised use. Framer's engagement of sub-processors to process such personal information is governed by section 6.
17.417.4 Framer certifies that it understands the restrictions set out in this section 17 and will comply with them.
·Framer's processing of personal data on behalf of Customer shall mainly pertain to the Service described below:
·The processing of personal data will consist of all information necessary for the provision of the Service to the Customer. The processing of personal data under this DPA may include the following (categories of) personal data which are provided to Framer: Full name | Job title Initials | Business department Date of birth | Company name Gender | Framer/Project ID City/country of residence | Device ID Address | IP address
| (Business) email address | Location data |
|---|---|
| (Business) telephone number | Personal data of End Users |
| Data required to provide the Spam and Abuse Protection Features, where enabled by Customer (verification tokens; risk scores; device and browser characteristics; interaction patterns and network signals) | |
·The categories of data subjects whose personal data is processed in the context of the provision of the Service as specified in the Agreement may include (subject to Customer's use of the Service):
·Framer processes the personal data on an intermittent basis.
·Framer will process personal data for the duration of the Agreement, after which the procedure as detailed in the relevant section of this DPA shall apply, unless otherwise agreed upon in writing by Parties.
·The Dutch Data Protection Authority (Autoriteit Persoonsgegevens) is the competent supervisory authority.
·Framer has implemented appropriate technical and organizational security measures and controls to protect personal data and to ensure the ongoing confidentiality, integrity, and availability of the Framer's Service in accordance with article 32 of the GDPR. Framer has processes in place to regularly test, assess and evaluate our technical and organizational security measures.
·Framer maintains a number of information security policies that form the basis of our information security program and appropriately manage information throughout its product and services lifecycle. All Framer employees are required to review these policies as part of their on-boarding. These security policies cover the following topics: Access control Acceptable Use Change management Risk management
·Furthermore, all new hires are required to complete industry standard security awareness training as part of their on-boarding and all employees are required to complete routine annual security awareness training. Framer engineers are required to complete security training designed specifically for engineers.
·Framer is ISO 27001:2022 and SOC 2 Type 2 attested.
·Framer implemented various measures to prevent unauthorized access and reduce risks from environmental threats to the physical premises of Framer, including:
·Framer implements appropriate measures to prevent its systems from being used by unauthorized persons, including:
·Framer uses Amazon Web Services ("AWS") for hosting its Service. This platform has all the controls in place to guarantee the security and availability of Framer's Service, including the platform. Please click the following link to read detailed information regarding Amazon datacenter security: AWS data center security overview.
·Framer has recognized encryption measures in place at an appropriate level, in accordance with good industry practices for data in transit and data at rest:
·Framer uses AWS infrastructure which provides resilient data availability. Examples of measures include:
·Version 2.0 June 16, 2026