Software and Service Specific Requirements for Hybrid Deployment

·These Software and Service Specific Requirements for Hybrid Deployment (these "Requirements") apply to customers that have purchased or been granted a license to Fivetran Products on the applicable pricing plan and have enabled a hybrid deployment architecture of the Fivetran Product ("Hybrid Deployment"). These Requirements supplement the terms of (a) the Master Subscription Agreement or other agreement for Customer's use of the Fivetran Products and Professional Services (the "Agreement") entered into between Fivetran Inc. ("Fivetran") and Customer; and (b) the Fivetran On-Prem Software License Addendum agreed to by Customer, which applies to the On-Prem Software components of Hybrid Deployment (the "Addendum"). Capitalized terms used but not defined herein will have the meanings given to them in the Agreement (or if not defined in the Agreement, in the Master Subscription Agreement located at https://www.fivetran.com/legal, or such successor URL as may be designated by Fivetran) or Addendum.

11. HYBRID DEPLOYMENT AND THE FIVETRAN CLOUD PLATFORM.

·Hybrid Deployment is a Fivetran Product architecture option whereby certain components downloaded and installed in the Customer's environment communicate securely with the SaaS-based components of Hybrid Deployment, which include elements such as the Fivetran user interface, managed by Fivetran, that communicate with the On-Prem Software to schedule, orchestrate, and manage Customer's data integration jobs (the "Fivetran Cloud Platform"). For purposes of these Requirements, the Agreement and the Addendum, the downloaded components of Hybrid Deployment are considered "On-Prem Software" and the Fivetran Cloud Platform is considered a "SaaS Product."

22. ADDITIONAL DISCLAIMERS.

2.12.1 Connections: Source and Target Systems. Notwithstanding anything to the contrary in these Requirements, the Addendum or the Agreement, Fivetran is not responsible for any sources, destinations, Customer Systems (as defined below), or other Third-Party Platform used by Customer in conjunction with Hybrid Deployment whatsoever. For purposes of these Requirements, "Customer Systems" means the environment in which Customer chooses to install and run the On-Prem Software enabling Hybrid Deployment, which may be physical or virtual machines.

2.22.2 Security.

·(a) Fivetran Cloud Platform. When using Hybrid Deployment, the local processing agent communicates securely with only the Fivetran Cloud Platform. With respect to the Fivetran Cloud Platform, Fivetran will comply with its data security obligations set forth in the Agreement.

·(b) Customer Environment. When using Hybrid Deployment, all Customer Data is processed within Customer Systems, and does not leave Customer Systems without explicit Customer authorization. Notwithstanding anything to the contrary in these Requirements, the Addendum or the Agreement, any security and data processing obligations related to the SaaS Product will not apply to the On-Prem Software. Customer is responsible for the security of Customer Systems and its own environment and Fivetran bears no security or data processing obligations with respect to On-Prem Software processing data within Customer's environment.

33. SYSTEM REQUIREMENTS.

·For Hybrid Deployment to operate as described in the Documentation, Customer Systems must meet certain minimum technical requirements. Fivetran will not be liable for any failure of Hybrid Deployment to perform as described if Customer Systems do not meet the minimum technical requirements specified in the Documentation and set up forms.

44. UPGRADES AND UPDATES TO HYBRID DEPLOYMENT.

·The local processing agent will automatically download the most recent updates to certain components of the On-Prem Software. Customer will not modify or configure Hybrid Deployment in a manner that prevents the On-Prem Software from performing automatic updates. In the event updates are made available by Fivetran that are not performed automatically, Customer agrees to install such updates within 60 days from the date such updates were made available. Notwithstanding the foregoing, if Customer has (a) configured Hybrid Deployment in a way that avoids or prevents automatic updates from being performed or (b) fails to perform a manual update in the time provided, then Fivetran will not be responsible for providing Customer support under the Support Policy for the Hybrid Deployment product until Customer has incorporated any available updates to the On-Prem Software.

55. EFFECTIVE DATE AND UPDATES TO THESE REQUIREMENTS.

·These Requirements take effect immediately upon Customer's download of any file necessary to install and configure the local processing agent and apply to Customer's use of Hybrid Deployment. Fivetran may update these Requirements from time to time. Any updates will become effective for Customer upon renewal or entry into a new Order Form enabling Hybrid Deployment after any updates go into effect. Notwithstanding the foregoing, in some cases (e.g., to address compliance with laws, or as necessary for new features) Fivetran may specify that such updates become effective during Customer's then-current subscription term. Fivetran may provide notice to Customer of any such updates through Customer's account, an email to Customer's email address, an in-product notification or by posting such update on Fivetran's website, and Fivetran will otherwise provide a copy of any such update upon written request by Customer.

66. MISCELLANEOUS.

·Except as otherwise set forth in these Requirements, the terms of the Agreement and Addendum including, without limitation, any disclaimers, limitations of liability and governing law provisions set forth therein, will apply to Customer's use of Hybrid Deployment.

·HISTORY - ARCHIVED VERSION

·Software-Specific Requirements: Fivetran Managed Service; Hybrid Architecture dated January 24, 2024