8,302 words, 144 clausesupdated May 1, 2026read 23/10/2026source
·v4.4 Effective May 1, 2026
·This Data Processing Addendum ("DPA"), is incorporated into and forms part of the terms and conditions of the Fivetran Master Subscription Agreement or other agreement under which Fivetran Inc. ("Fivetran") provides services to Customer ("Agreement") executed between the party identified as the "Customer" and Fivetran. This DPA is supplemental to the Agreement and sets out the roles and obligations that apply when Fivetran processes Personal Data on behalf of Customer in connection with Customer's use of Fivetran Products. If there is any conflict between the Agreement and this DPA, the terms of this DPA will prevail to the extent of such conflict. Any capitalized terms not defined in this DPA will have the meanings given to them in the Agreement.
11. Definitions. For the purpose of this DPA:
1.11.1 "controller", "processor", "data subject", "personal data" and "processing" (and "process") will have the meanings given in Applicable Data Protection Law;
1.21.2 "Applicable Data Protection Law" means all worldwide data protection and privacy laws and regulations applicable to the Personal Data in question, including without limitation and where applicable, EU/EEA/UK Data Protection Law, US Data Protection Law, Canadian Data Protection Law, and the Swiss DPA;
1.31.3 "Breach" means any breach of security leading to the accidental or unlawful destruction, loss, alteration, or unauthorised disclosure or access to Personal Data that is in violation of Fivetran's security obligations under this Agreement by Fivetran or its agents of which Fivetran becomes aware. Breach will not include an unsuccessful Breach, which is one that results in no unauthorized access to Personal Data or to any Fivetran equipment or facilities storing the Personal Data, and could include (without limitation) pings and other broadcast attacks of firewalls or edge servers, port scans, unsuccessful log-on attempts, denial of service attacks, packet sniffing (or other unauthorized access to traffic data that does not result in access beyond headers) or similar incidents;
1.41.4 "Canadian Data Protection Law" means: (i) the Personal Information Protection and Electronic Documents Act S.C. 2000, c. 5; (ii) applicable provincial law; (iii) any and all applicable data protection laws made under, pursuant to or that apply in conjunction with any of (i) or (ii); in each case as may be amended or superseded from time to time;
1.51.5 "Data Privacy Framework" means the EU-US Data Privacy Framework ("DPF"), the UK extension to the EU-US Data Privacy Framework, and the Swiss-US Data Privacy Framework self-certification program operated by the US Department of Commerce;
1.61.6 "Data Privacy Principles" means the Data Privacy Framework principles (as supplemented by the Supplemental Principles, having the meaning given in the DPF ("Supplemental Principles")); in each case as may be amended or superseded from time to time;
1.71.7 "EU/UK Data Protection Law" means: (i) Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the Processing of Personal Data and on the free movement of such data (General Data Protection Regulation) (the "EU GDPR"); (ii) the EU GDPR as saved into United Kingdom law by virtue of section 3 of the United Kingdom's European Union (Withdrawal) Act 2018 (the "UK GDPR"); (iii) the EU e-Privacy Directive (Directive 2002/58/EC); and (iv) any and all applicable national data protection laws made under, pursuant to or that apply in conjunction with any of (i), (ii) or (iii); in each case as may be amended or superseded from time to time;
1.81.8 "US Data Protection Law" means: (i) the California Consumer Privacy Act of 2018, including as amended by the California Privacy Rights Act of 2020, codified at Cal. Civ. Code §1798.100 et seq., upon the CPRA's enforcement date of July 1, 2023 (together with its implementing regulations) ("CPRA"); (ii) the Virginia Consumer Data Protection Act; (iii) the Colorado Privacy Act; (iv) the Connecticut Personal Data Privacy and Online Monitoring Act; (v) the Utah Consumer Privacy Act; (vi) the Iowa Consumer Data Protection Act; (vii) the Indiana Consumer Data Protection Act; (viii) the Tennessee Information Protection Act; (ix) the Montana Consumer Data Privacy Act; (x) the Texas Data Privacy and Security Act; (xi) the Oregon Consumer Privacy Act; (xii) the Delaware Personal Data Privacy Act; and (xiii) any and all applicable comprehensive state data protection laws and regulations that are or are not yet in effect as of the Effective Date; in each case as may be amended or superseded from time to time;
1.91.9 "Standard Contractual Clauses" means: (i) where the EU GDPR or Swiss DPA applies, the contractual clauses annexed to the European Commission's Implementing Decision 2021/914 of 4 June 2021 on standard contractual clauses for the transfer of Personal Data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council ("EU SCCs"); and (ii) where the UK GDPR applies, standard data protection clauses adopted pursuant to or permitted under Article 46 of the UK GDPR ("UK SCCs"); and
1.101.10 "Swiss DPA" means the revised Swiss Federal Act on Data Protection enacted on September 25, 2020, and effective on September 1, 2023, as may be amended or superseded from time to time.
22. Relationship of the parties: Customer instructs Fivetran to process the personal data described in Annex I (the "Personal Data") on its behalf. In respect of such processing, Customer will be the controller (or, where Customer is instructing Fivetran on behalf of a third party controller, a processor on behalf of that controller) and Fivetran will be a processor (or, where Customer is a processor on behalf of a third party controller, Fivetran will be a subprocessor to Customer). Each party will comply with its obligations under Applicable Data Protection Law. Customer has provided, and will continue to provide, all notice and obtained, and will continue to obtain, all consents, permissions and rights necessary for Fivetran and its subprocessors to lawfully process Customer's Personal Data for the purposes contemplated by the Agreement (including this DPA).
33. Purpose limitation; Processing instructions: Fivetran will process Personal Data for the following purposes: (i) as described in Annex I hereto; (ii) in accordance with the documented reasonable instructions of Customer (which instructions, where Customer is a processor, will reflect the instructions of its controller) that are consistent with the terms of the Agreement, including this DPA and applicable Order Forms, and Applicable Data Protection Law; and (iii) to comply with Fivetran's legal obligations under Applicable Data Protection Law. The parties agree that the Agreement (including this DPA), and Customer's use of Fivetran Products in accordance with the Agreement, set out Customer's complete and final processing instructions and (if applicable) include and are consistent with all instructions from third party controllers. Any processing outside the scope of these instructions (if any) shall require prior written agreement between Customer and Fivetran. Customer shall ensure its instructions are lawful and that the processing of Personal Data in accordance with such instructions will not violate Applicable Data Protection Laws. In no event will Fivetran process Personal Data for its own purposes or those of any third party. Each party will promptly inform the other party (who, where Customer is a processor, will inform its controller) if it becomes aware that such processing instructions violate Applicable Data Protection Law.
44. Cross border transfer mechanisms:
4.14.1 Order of precedence: To the extent Customer's use of Fivetran Products requires an onward transfer mechanism to lawfully transfer personal data from a jurisdiction to Fivetran located outside of that jurisdiction ("Transfer Mechanism"), the terms set forth in this Section 4 will apply. The transfer of Personal Data will be subject to a single Transfer Mechanism, as applicable, and in accordance with the following order of precedence: (i) the Data Privacy Framework as set forth in Section 4.2 of this DPA; (ii) Standard Contractual Clauses as set forth in Section 4.3 of this DPA; and, if neither (i) nor (ii) is applicable, then (iii) such other applicable Transfer Mechanisms permitted under Applicable Data Protection Law.
4.24.2 Data Privacy Framework: To the extent Fivetran processes any Personal Data via Fivetran Products subject to EU/UK Data Protection Law and/or Swiss DPA, Fivetran represents that it is self-certified under the Data Privacy Framework and complies with the Data Privacy Principles when processing any such Personal Data. To the extent that Customer is either located in the United States of America and is self-certified under the Data Privacy Framework or subject to EU/UK Data Protection Law and/or Swiss DPA, Fivetran further agrees to (i) provide at least the same level of protection to any Personal Data as required by the Data Privacy Principles; (ii) notify Customer in writing, without undue delay, if its self-certification to the Data Privacy Framework is withdrawn, terminated, revoked, or otherwise invalidated; and (iii) upon written notice, work with Customer to take reasonable and appropriate steps to stop and remediate any unauthorized processing of Personal Data.
4.34.3 Standard Contractual Clauses: For cross border data transfers that are subject to Standard Contractual Clauses, the Standard Contractual Clauses will be deemed entered into, and incorporated into this DPA by this reference, and completed as follows:
·4a. in relation to Personal Data that is protected by the EU GDPR, the EU SCCs will apply completed as follows:
·(i) Module Two will apply to the extent that Customer is a controller of Personal Data, and Module Three will apply to the extent that Customer is a processor of Personal Data on behalf of a third party controller;
·(ii) in Clause 7, the optional docking clause will not apply;
·(iii) in Clause 9, Option 2 will apply, and the time period for prior notice of subprocessor changes will be as set out in Section 8 of this DPA;
·(iv) in Clause 11, the optional language will not apply;
·(v) in Clause 17, Option 1 will apply, and the EU SCCs will be governed by Republic of Ireland law;
·(vi) in Clause 18(b), disputes will be resolved before the courts of the Republic of Ireland;
·(vii) Annex I of the EU SCCs will be deemed completed with the information set out in Annex I to this DPA;
·(viii) Annex II of the EU SCCs will be deemed completed with the information set out in Annex II to this DPA; and
·(ix) Annex III of the EU SCCs will be deemed completed with the information set out in Annex III to this DPA;
·4b. in relation to Personal Data that is protected by the UK GDPR, the UK SCCs will apply completed as follows:
·(i) for so long as Customer and Fivetran are lawfully permitted to rely on the EU SCCs for transfers of Personal Data from the United Kingdom subject to completion of the International Data Transfer Addendum to the Standard Contractual Clauses (version B1.0) "UK Addendum to the EU Standard Contractual Clauses" ("UK Addendum") issued by the Information Commissioner's Office under s.119A(1) of the Data Protection Act 2018, as it is revised under Section 18 therein, then:
·(ii) if Customer and Fivetran are no longer permitted to rely on the EU SCCs and the UK Addendum, then the Customer and Fivetran will cooperate in good faith to implement appropriate safeguards for transfers of such Personal Data as required or permitted by the UK GDPR without undue delay;
·4c. in relation to Personal Data that is protected by the Swiss DPA, the EU SCCs will apply as set out in Section 4.3(a) above, amended as follows:
·(i) references to 'Regulation (EU) 2016/679' in the EU SCCs will be deemed to refer to the Swiss DPA;
·(ii) references to specific articles of 'Regulation (EU) 2016/679' will be deemed replaced with the equivalent article or section of the Swiss DPA;
·(iii) references to 'EU', 'Union', 'Member State', and 'Member State Law' will be deemed replaced with 'Switzerland' or "Swiss law";
·(iv) Clause 13(a) of the EU SCCs is not used and any references to the 'competent supervisory authority' and 'competent courts' (including in Part C of Annex I hereto) are replaced with the 'Swiss Federal Data Protection Information Commissioner' and 'applicable courts of Switzerland' (as applicable);
·(v) in Clause 17, the EU SCCs will be governed by the laws of Switzerland, and
·(vi) in Clause 18(b), disputes will be resolved before the competent courts of Switzerland; and
·4d. in the event that any provision of the Agreement (including this DPA) contradicts, directly or indirectly, the Standard Contractual Clauses, the Standard Contractual Clauses will prevail.
55. Onward transfers: Fivetran will not participate in (nor permit any subprocessor to participate in) any other cross border transfers of Personal Data (whether as an exporter or an importer of Personal Data) unless it has taken such measures as are necessary to ensure the transfer is in compliance with Applicable Data Protection Law. Without prejudice to the foregoing, Customer consents to cross border transfers of Personal Data where Fivetran has implemented a transfer solution compliant with Applicable Data Protection Law.
66. Confidentiality of processing: Fivetran will take appropriate measures to ensure the confidentiality of Personal Data as outlined in the Agreement.
77. Security:
7.17.1 Security Measures. Fivetran will implement appropriate technical and organisational measures to protect the Personal Data from a Breach. Such measures will have regard to the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons. Such measures will include, as appropriate:
7.27.2 Customer Responsibilities. Notwithstanding the above, Customer is responsible for reviewing the information made available by Fivetran relating to data security and making an independent determination as to whether Fivetran Products, including Customer's configuration of Fivetran Products, meet Customer's requirements and legal obligations under Applicable Data Protection Laws. Customer further agrees that Customer is responsible for its secure use of Fivetran Products, including, but not limited to, securing its account authentication credentials and ensuring secure network access.
88. Subprocessing: Customer provides general authorization to Fivetran to engage subprocessors to process Personal Data on Customer's behalf, which authorization, where Customer is a processor, will reflect the instructions of its controller. Notwithstanding this, Customer agrees to Fivetran engaging third party subprocessors to process the Personal Data provided that: (i) Fivetran provides at least 30 days' prior written notice of the addition or removal of any subprocessor (including sufficient detail of the processing it performs or will perform including but not limited to location, necessity for the change, and sharing a summary of any relevant impact assessments), which will also include posting detail of such addition or removal at the following URL: https://fivetran.com/docs/security-and-privacy/privacy#subprocessormanagement; and (ii) Fivetran imposes data protection terms on any subprocessor it appoints that protect the Personal Data, in substance, at least as protective as the standard provided for by this DPA. A list of approved subprocessors as of the date of this DPA is attached at Annex III, and Fivetran will maintain and provide updated copies of this list to Customer when it adds or removes subprocessors in accordance with this Section. Customer may object in writing to Fivetran's appointment of a new subprocessor on reasonable grounds relating to data protection (if making Personal Data available to the subprocessor would violate Applicable Data Protection Laws or weaken the protections for Customer Personal Data) by notifying Fivetran in writing to privacy@fivetran.com within thirty (30) days of receiving notification from Fivetran. If Customer objects to Fivetran's appointment of a subprocessor, the parties shall discuss Customer's concerns in good faith with a view to achieving a mutually acceptable resolution. If the parties cannot reach a mutually acceptable resolution within a reasonable time thereafter, then Fivetran will, in its sole discretion, either, not appoint the subprocessor or permit Customer to suspend or terminate the Agreement.
99. Cooperation and data subjects' rights: Fivetran will provide all reasonable and timely assistance to Customer (at Customer's expense) to enable Customer (or, where Customer is a processor, its controller) to respond to: (i) any request from a data subject to exercise any of its rights under Applicable Data Protection Law (including its rights of access, correction, objection, erasure and data portability, as applicable); and (ii) any other correspondence, enquiry or complaint received from a data subject, regulator or other third party in connection with the processing of the Personal Data. In the event that any such request, correspondence, enquiry or complaint is made directly to Fivetran, Fivetran will (unless prohibited by applicable law) promptly inform Customer (who, where Customer is a processor, will in turn inform its controller) providing full details of the same.
1010. Data Protection Impact Assessment: Fivetran will provide Customer with all such reasonable and timely assistance (at Customer's expense where such assistance exceeds documentation generally made available by Fivetran to Customer) as Customer may require in order to enable it (or, where Customer is a processor, to enable its controller) to conduct a data protection impact assessment in accordance with Applicable Data Protection Law including, if necessary, assistance to Customer (or, where Customer is a processor, its controller) to consult with its relevant data protection authority.
1111. Breach notification: Upon becoming aware of a Breach, Fivetran will inform Customer (who, where Customer is a processor, will in turn inform its controller) without undue delay and will provide all such timely information and cooperation as Customer may require in order for Customer (or, where Customer is a processor, its controller) to fulfil its data breach reporting obligations under (and in accordance with the timescales required by) Applicable Data Protection Law. Fivetran will further take all such measures and actions as are necessary to remedy or mitigate the effects of the Breach and will keep Customer informed of all material developments in connection with the Breach. Fivetran's notification of or response to a Breach in accordance with this Section will not be construed as an acknowledgment by Fivetran of any fault or liability with respect to the Breach.
1212. Deletion or return of Data: After a written request by Customer or the termination or expiration of the Agreement, Fivetran will destroy or return to Customer all Personal Data in its possession or control. This requirement will not apply to the extent that Fivetran: (i) is required by any applicable law to retain some or all Personal Data; and/or (ii) retains Personal Data in its backup systems until the backups have been overwritten or expunged in accordance with Fivetran's backup policy; provided that, in the event of either (i) or (ii), Fivetran will isolate and protect Personal Data from any further processing except to the extent required until deletion is possible. Until Personal Data is deleted or returned, Fivetran will continue to ensure compliance with its security and privacy obligations in the Agreement and this DPA. The parties agree that the certification of deletion of Personal Data described in Clauses 8.5 and 16(d) of the EU SCCs shall be provided by Fivetran to Customer only upon Customer's written request.
1313. Audit: Customer (and, where Customer is a processor, its controller) acknowledges that Fivetran is regularly audited by independent third party auditors against privacy and security standards, such as ISO 27001, ISO 27701, SOC 1, and SOC 2. Upon request, Fivetran will supply a copy or summary copy of its audit report(s) to Customer (and, where Customer is a processor, its controller), which report(s) will be subject to the confidentiality provisions of the Agreement. Fivetran will also respond to any written audit questions submitted to it by Customer and meet by teleconference or in person (at Customer's expense) to address follow up questions (and, where Customer is a processor, its controller), provided that Customer (and, where Customer is a processor, its controller) will not exercise this right more than once per year, except if and when required by instruction of a competent data protection authority. Nothing herein shall be construed to require Fivetran to provide: (i) trade secrets or any proprietary information; (ii) any information that would violate Fivetran's confidentiality obligations, contractual obligations, or applicable law; or (iii) any information, the disclosure of which could threaten, compromise, or otherwise put at risk the security, confidentiality, or integrity of Fivetran's infrastructure, networks, systems, or data.
1414. Processing in accordance with US Data Protection law:
14.114.1 Processing Of Personal Data: Customer appoints Fivetran as a processor (or, where Customer is a processor, Customer appoints Fivetran as a sub-processor) to process Personal Data only for the Business Purposes (as defined by CPRA) listed in Customer's instructions under Annex I. Processing by Fivetran is outlined in Annex I that sets out the processing instructions to which Fivetran is bound, including the nature and purpose of the processing, the type of Personal Data subject to the processing, and the duration of the processing. Fivetran will adhere to Customer instructions as outlined in Section 3 and Annex I, and Fivetran will assist Customer in meeting its obligations under US Data Protection Law. Fivetran will comply with all applicable sections of US Data Protection Law, including providing the same level of protection for Personal Data as US Data Protection Law requires Customer to provide. Taking into account the nature of processing and the information available to Fivetran, Fivetran will assist Customer by:
·(a) taking appropriate technical and organizational measures, insofar as this is possible, for the fulfillment of the controller's obligation to respond to data subject rights requests as outlined in Section 9;
·(b) helping Customer meet its obligations in relation to the security of processing Personal Data and in relation to the notification of a breach of the security of the system as outlined in Section 7, Section 11, and Annex II;
·(c) providing information to Customer necessary to enable Customer to conduct and document any data protection assessments as outlined in Section 10. Customer and Fivetran are each responsible for only the measures allocated to them;
·(d) ensuring that each person processing Personal Data is subject to a duty of confidentiality with respect to Personal Data as outlined in Annex II; and
·(e) after providing Customer an opportunity to object, engaging any subprocessor pursuant to a written contract in accordance with Section 8 that requires the subprocessor to meet the obligations of Fivetran with respect to Personal Data.
14.214.2 Security measures: Taking into account the context of processing, Customer and Fivetran will implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk and establish a clear allocation of the responsibilities between them to implement the measures as outlined in Annex II.
14.314.3 Deletion or return of Personal Data: Fivetran will delete or return all Personal Data to Customer at the end of the provision of Fivetran Products as outlined in Section 12.
14.414.4 Audit rights: Fivetran grants Customer the right to take reasonable and appropriate steps to help ensure that Fivetran uses Personal Data consistent with US Data Protection Law and to stop and remediate unauthorized use of Personal Data. Fivetran will, upon the reasonable request of Customer, make available to Customer all information in its possession necessary to demonstrate Fivetran's compliance as outlined in Section 13. Fivetran will allow an audit of Fivetran's policies and technical and organizational measures in support of the obligations under US Data Protection Law and will provide a report of the audit to Customer upon request as outlined in Section 13.
14.514.5 Restrictions On Processing Personal Data: Fivetran is prohibited from: (i) processing Personal Data for any purposes but for the Business Purposes unless otherwise expressly permitted by US Data Protection Law; (ii) processing Personal Data for any additional commercial purpose (other than the Business Purposes) including in the servicing of a different business unless otherwise expressly permitted by US Data Protection Law; (iii) processing Personal Data outside the direct business relationship between Customer and Fivetran unless otherwise expressly permitted by US Data Protection Law; (iv) Selling or Sharing (as both are defined by CPRA) Personal Data; (v) combining Personal Data with Personal Data that it receives from, or on behalf of, another person or persons, or collects from its own interaction with a data subject unless otherwise expressly permitted by US Data Protection Law; or (vi) processing the Personal Data for any other purpose except as permitted by this DPA.
14.614.6 Inability To Comply With US Data Protection Law: Fivetran shall notify Customer after Fivetran determines that it no longer can meet its obligations under this DPA or US Data Protection Law. In the event of Fivetran's inability to meet its obligations, Customer may, in its discretion; (i) take reasonable and appropriate steps to stop and remediate any unauthorized use of Personal Data; or (ii) terminate the Agreement.
14.714.7 Certification: Fivetran certifies that it understands and will comply with the restrictions set forth in this Section 14.
1515. System Data. Notwithstanding anything to the contrary in this Agreement, Fivetran may collect System Data and use such data internally to develop, improve, support, and operate Fivetran Products. Fivetran's use of System Data will comply with Applicable Data Protection Law. Fivetran may not share any System Data that includes Personal Data with a third party except to the extent the System Data is aggregated and anonymized such that Customer and Customer's users cannot be identified.
1616. Personnel background checks: Prior to engaging any employee who may receive access to Personal Data, Fivetran will conduct a background check, including to the extent permitted by applicable law, sanctions, criminal, ID/SSN, education, and employment checks.
1717. Construction; Interpretation: This DPA is not a standalone agreement and is only effective if an Agreement is in effect between Fivetran and Customer. This DPA is part of the Agreement and is governed by its terms and conditions, including limitations of liability set forth therein. This DPA and the Agreement are the complete and exclusive statement of the mutual understanding of the parties and supersede and cancel all previous written and oral agreements and communications relating to the subject matter hereof. Headings contained in this DPA are for convenience of reference only and do not form part of this DPA.
1818. Severability: If any provision of this DPA is adjudicated invalid or unenforceable, this DPA will be amended to the minimum extent necessary to achieve, to the maximum extent possible, the same legal and commercial effect originally intended by the parties. To the extent permitted by applicable law, the parties waive any provision of law that would render any clause of this DPA prohibited or unenforceable in any respect.
1919. Amendment; Enforcement of rights: No modification of or amendment to this DPA, nor any waiver of any rights under this DPA, will be effective unless in writing signed by the parties to this DPA. The failure by either party to enforce any rights under this DPA will not be construed as a waiver of any rights of such party. This DPA may not be construed to create any right or cause of action on behalf of a third party, except to the minimum extent required available to data subjects under Applicable Data Protection Law. For the avoidance of doubt, Customer Affiliates shall be entitled to exercise their rights and remedies available under this DPA to the extent the Agreement applies and where required under Applicable Data Protection Laws; provided, however, if Applicable Data Protection Laws require the Affiliate to directly exercise a right or remedy against Fivetran directly by itself, the parties agree that to the extent permitted under applicable law: (i) only the Customer that is the contracting entity to the Agreement shall exercise any such right or seek any such remedy on behalf of the Affiliate; and (ii) the Customer that is the contracting party to the Agreement shall exercise any such rights under this DPA in a combined manner for all of its Affiliates together, instead of doing so separately for each Affiliate. The Customer that is the contracting entity is responsible for coordinating all communication with Fivetran under this DPA and shall be entitled to make and receive any communication related to this DPA on behalf of its Affiliates.
2020. Assignment: This DPA may be assigned only in connection with a valid assignment pursuant to the Agreement. If the Agreement is assigned by a party in accordance with its terms, this DPA will be automatically assigned by the same party to the same assignee.
2121. Governing Law: This DPA will be governed by and construed in accordance with the laws of the jurisdiction governing the Agreement unless otherwise required by EU/UK Data Protection Law or Applicable Data Protection Law, in which case this DPA will be governed by the laws outlined in the relevant section of this DPA.
2222. Counterparts: This DPA may be executed and delivered by facsimile or electronic signature and in two or more counterparts, each of which will be deemed an original, but all of which together will constitute one and the same instrument.
2323. Supplementary terms to Standard Contractual Clauses (references in this Section to Clauses are to Clauses of the EU SCCs).
23.123.1 Documentation and compliance: For the purposes of Clause 8.9 the review and audit provisions in this DPA will apply.
23.223.2 Notification and transparency: For purposes of Clause 8.3 - Modules 2 and 3 and Clause 15.1(a), the parties agree and acknowledge that it may not be possible for Fivetran to make the appropriate communications to data subjects and accordingly, Customer will (following notification by Fivetran) have the option to be the party who makes any communication to the data subject, and Fivetran will provide the level of assistance set out in this DPA.
23.323.3 Liability: For the purposes of Clause 12(a), the liability of the parties will be limited in accordance with the limitation of liability provisions in the Agreement.
23.423.4 Signatories: Notwithstanding the fact that the Standard Contractual Clauses are incorporated herein by reference without being signed directly, Fivetran and Customer each agrees that their execution of the Agreement is deemed to constitute its execution of the Standard Contractual Clauses, and that it is duly authorized to do so on behalf of, and to contractually bind, the data exporter or data importer (as applicable) accordingly.
·This Annex I forms part of the DPA and describes the processing that the processor will perform on behalf of the controller.
·Controller(s) / Data exporter(s):[Identity and contact details of the controller(s) /data exporter(s) and, where applicable, of its/their data protection officer and/or representative in the European Union]
| 1. | Name: | As provided by the Customer Address: | As provided by the Customer | |
| Contact person's name, position and contact details: | As provided by the Customer |
| Activities relevant to the data transferred under these Clauses: | Fivetran will process Customer Personal Data in order to facilitate migration of data to and from Customer's data sources and Customer's data warehouse(s). The frequency and retention periods for which Personal Data may be stored will vary depending on Customer's configuration of Fivetran Products and are described at https://fivetran.com/docs |
| Role (controller/processor): | Controller/processor |
·Processor(s) / Data importer(s):[Identity and contact details of the processor(s) /data importer(s), including any contact person with responsibility for data protection]
| 1. | Name: | Fivetran Inc. | |
| Address: | 1221 Broadway Floor 20 Oakland, CA 94612 |
| Contact person's name, position and contact details: | Data Protection Officer: Seth Batey; privacy@fiveran.com;DPO@fivetran.com |
| Activities relevant to the data transferred under these Clauses: | Fivetran will process Customer Personal Data in order to facilitate migration of data to and from Customer's data sources and Customer's data warehouse(s). The frequency and retention periods for which Personal Data may be stored will vary depending on Customer's configuration of Fivetran Products and are described at https://fivetran.com/docs |
| Role (controller/processor): | Processor/Sub-processor В. DESCRIPTION OF TRANSFER |
| Categories of data subjects whose Personal Data is transferred: | Individuals whose Personal Data is stored in Customer's data sources and processed by Fivetran. |
| Categories of Personal Data transferred: | Fivetran may have access to Personal Data of individuals whose Personal Data is stored in Customer's data sources. The types of Personal Data processed are determined by Customer and may include without limitation: Name, Email address, Physical address, IP-address and other online identifiers, Date of birth, Telephone/mobile number, Location Data. |
| Sensitive data transferred (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as for instance strict purpose limitation, access restrictions (including access only for staff having followed specialised training), keeping a record of access to the data, restrictions for onward transfers or additional security measures: | The types of Personal Data processed are determined by Customer and may include sensitive data. |
| The frequency of the transfer (e.g. whether the data is transferred on a one-off or continuous basis): | Duration of account/agreement life-cycle |
| Nature of the processing: | The data processing activities carried out by Fivetran under the Agreement |
| Purpose(s) of the data transfer and further processing: | Fivetran will process Customer Personal Data in order to facilitate migration of data to and from Customer's data sources and Customer's data warehouse(s). |
| The period for which the Personal Data will be retained, or, if that is not possible, the criteria used to determine that period: | The frequency and retention periods for which Personal Data may be stored will vary depending on Customer's configuration of Fivetran Products and are described at https://fivetran.com/docs. |
| For transfers to (sub-) processors, also specify subject matter, nature and duration of the processing: | As outlined at https://fivetran.com/docs/security-and-privacy/privacy#subprocessormanagement. |
| Identify the competent supervisory authority/ies in accordance (e.g. in accordance with Clause 13 SCCs) | Irish Supervisory Authority (DPC) |
·Description of the technical and organisational measures implemented by the processor(s) / data importer(s) (including any relevant certifications) to ensure an appropriate level of security, taking into account the nature, scope, context and purpose of the processing, and the risks for the rights and freedoms of natural persons. Measure | Description
| Measures of pseudonymisation and encryption of Personal Data | Technical and Organizational Security Measures Description of the technical and organisational security measures implemented by Fivetran in accordance with Applicable Data Protection Law: Fivetran security measures can be found on Fivetran's website at https://fivetran.com/docs/security-and-privacy/security, https://fivetran.com/docs/security-and-privacy/privacy, and https://fivetran.com/docs/activations/misc/security-and-privacy. Security measures include: Transport layer securityAll data is transmitted to or from Fivetran over an encrypted protocol using industry-standard cryptographic protocols (TLS 1.2+); and Fivetran redirects unencrypted requests (HTTP) to an encrypted protocol (HTTPS). Physical & Environmental Security The Fivetran Products are hosted in Microsoft Azure, Google Cloud Platform (GCP), and Amazon Web Services (AWS). Hosting providers maintain physical & environmental security protections including:Physical access is restricted to approved employees based on the principle of least privilege Multi-factor authentication when approved personnel access facilities Closed Circuit Television Camera (CCTV) video recording of access points Fire detection and suppression systems; and Redundant infrastructure for power, networking, and cooling. Logical Access controls Logical access to Fivetran Products is restricted to employees based on the principle of least privilege. All access is formally approved and requires multi-factor authentication. Access is removed in the event of employee termination or if the employee changes roles and no longer requires access, as well as being reviewed on a quarterly basis. Access activity is logged in centralized logging infrastructure and protected from tampering. |
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| Measures for ensuring ongoing confidentiality, integrity, availability and resilience of processing systems and services | Fivetran will: Prior to implementing changes to Fivetran's information systems, follow a documented change management process to assess the potential impact of such changes on privacy, confidentiality, security, integrity and availability of Personal Data, and determine whether such changes are consistent with Fivetran's information security program; Maintain application security and software development controls designed to prevent the introduction of security vulnerabilities in software developed by Fivetran that processes Personal Data; Implement network security controls such as up-to-date firewalls, layered DMZs and updated intrusion detection/prevention systems, including firewalls between Fivetran's information systems, the Internet (including internal networks connected to the Internet) and other public networks, and internal networks that are not necessary for processing Personal Data; the firewalls must be reasonably designed to maintain the security of Personal Data and relevant information systems; Implement and maintain software that detects, prevents, removes and remedies malicious code designed to perform an unauthorized function on, or permit unauthorized access to, any information system, including without limitation, computer viruses, Trojan horses, worms, and time or logic bombs; To the extent practicable, run malicious code detection software at least daily; To the extent practicable, update malicious code detection software at least daily, including by obtaining and implementing the most current available virus signatures; and Maintain vulnerability management and regular application, operating system and other infrastructure patching procedures and technologies to identify, assess, mitigate and protect against new and existing security vulnerabilities and threats, including viruses, bots, and other malicious code. |
| Measures for ensuring the ability to restore the availability and access to Personal Data in a timely manner in the event of a physical or technical incident | Fivetran will: Maintain policies and procedures to detect, monitor, document and respond to actual or reasonably suspected Breaches, and encourage the reporting of Breaches, through: Training personnel with access to Personal Data to recognize actual or potential Breaches and to escalate and notify senior management of such incidents; Mandatory post-Breach review of events and actions taken concerning the security of Personal Data; and Policies governing the reporting of Breaches to regulators and law enforcement agencies. Maintain policies and procedures for responding to an emergency or other occurrence that can compromise the privacy, confidentiality, integrity or availability of Personal Data or damage Fivetran's information systems; such policies and procedures should provide for: Creating retrievable copies of Personal Data; Restoring loss of Personal Data; Enabling continuation of critical business processes involving Personal Data in emergency mode; Assessing relative criticality of specific applications and Personal Data in support of other contingency plan components; and Periodic testing and updates of contingency plans. Except as described at https://fivetran.com/docs/using-fivetran/features/regional-failover Fivetran provides a Regional Failover feature for select plans and deployments. |
| Processes for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures in order to ensure the security of the processing | Fivetran completes an annual, independent SOC 1 and SOC 2 Type 2 audit of its facilities, networks, and systems. Further, Fivetran is certified under ISO 27001. On Customer's request, Fivetran will provide the audit results. |
| Measures for user identification and authorisation | Fivetran will: Identify personnel, classes of personnel and third parties whose documented business functions and responsibilities require access to Personal Data, relevant information systems, and Fivetran's premises; Permit access to Personal Data, relevant information systems and Fivetran's premises only to such authorized personnel and third parties; Maintain a current record of personnel and third parties who are authorized to access Personal Data, relevant information systems and Fivetran's premises, and the purposes of such access; Maintain logical and physical access controls, secure user authentication protocols, secure access control methods, and firewall protection; Prevent terminated personnel, subcontractors or other third parties from accessing Personal Data and information systems by immediately terminating their physical and electronic access to Personal Data and relevant information systems; and Manage access to Personal Data and relevant information systems: Maintain secure control over user IDs, passwords, and other authentication identifiers; Use multi-factor authentication or risk-based authentication to protect against unauthorized access to (i) Personal Data processed by the Fivetran Product and (ii) Fivetran's information systems; Require Fivetran personnel to change password whenever there is any indication of possible system or password compromise; Require device trust to be configured to only allow trusted workstations to access the Fivetran environment; Restrict access to Personal Data and relevant information systems to only active users and accounts; Block user access after multiple unsuccessful attempts to login or otherwise gain access to Personal Data or relevant information systems; Terminate user access after a predetermined period of inactivity; and Promptly revoke or change access in response to personnel termination or changes in job functions. |
| Measures for the protection of data during transmission | All data is transmitted to or from Fivetran over an encrypted protocol using industry-standard cryptographic protocols (TLS 1.2+); and Fivetran redirects unencrypted requests (HTTP) to an encrypted protocol (HTTPS). |
| Measures for the protection of data during storage | Fivetran will:Apply encryption with industry-standard algorithms and key lengths to Personal Data: Stored on laptops, mobile devices, portable storage devices and removable archival media; Stored on file servers or in application databases; Transmitted across any public network (such as the Internet) or wirelessly; Transmitted in email attachments; and In transit outside of Fivetran's information systems. Maintain policies prohibiting such storage or transmission unless required encryption has been applied. |
| Measures for ensuring physical security of locations at which Personal Data are processed | Fivetran will: Maintain reasonable restrictions on physical access to Personal Data and relevant information systems; Maintain reasonable physical protection against damage from fire, flood, earthquake, explosion, civil unrest, and other forms of natural or man-made disaster; Lock workstations with access to Personal Data when unattended; and Document repairs and modifications to information security-related physical components of Fivetran's information systems. |
| Measures for ensuring events logging | A list of data and digital assets that can be exported (including logs, Fivetran platform connector logs, and audit trail log events) is available in Customer's Fivetran account and is listed in Fivetran's documentation as set forth below: https://fivetran.com/docs/logs https://fivetran.com/docs/logs/fivetran-platform https://fivetran.com/docs/logs#audittraillogevents |
| Measures for ensuring system configuration, including default configuration | Fivetran will: Outline duties and areas of responsibility of Fivetran's personnel that are segregated to reduce opportunities for unauthorized or unintentional modification or misuse of Personal Data or Fivetran's information systems; and Implement measures designed to maintain physical or logical segregation of Personal Data to prevent it from being commingled with another party's information except as approved by Customer. |
| Measures for internal IT and IT security governance and management | Fivetran completes an annual, independent SOC 1 and SOC 2 Type 2 audit of its facilities, networks, and systems. Further, Fivetran is certified under ISO 27001. On Customer's request, Fivetran will provide the audit results. In addition, Fivetran will: Assign to an individual or a group of individuals the responsibility for developing, implementing, and managing a comprehensive written information security program for Fivetran; Ensure relevant personnel must be sufficiently trained, qualified, and experienced to be able to fulfill these functions and any other functions that might reasonably be expected to be carried out by the personnel responsible for safeguarding Personal Data; Develop, maintain, and document reasonable technological, physical, administrative and procedural safeguards, including without limitation, policies, procedures, guidelines, practices, standards, and controls that: Ensure the privacy, confidentiality, security, integrity, and availability of Personal Data; Protect against any anticipated threats or hazards to the security and integrity of Personal Data; and Protect against Breach. Regularly test, monitor, and evaluate the sufficiency and effectiveness of the information security program, including Breach response procedures; Conduct information security risk assessments at least annually and whenever there is a material change in Fivetran's business or technology practices that impacts the privacy, confidentiality, security, integrity or availability of Personal Data; Adjust and update Fivetran's information systems and information security program to limit and mitigate identified threats and risks, and to address material changes in relevant technology, business practices, Personal Data practices and sensitivity of Personal Data Fivetran processes; Assess whether Fivetran's information security program is operating in a manner reasonably calculated to prevent and mitigate Breaches; Ensure risk assessments are conducted by personnel independent of those who develop or maintain Fivetran's information systems or information security program; Conduct reasonable background checks (including criminal background checks) as allowed by local law of any employee who will have access to Personal Data or relevant information systems; and Regularly and periodically train personnel, subcontractors and any third parties who have access to Personal Data or relevant information systems concerning: Fivetran's information security program; The importance of the security, confidentiality, and privacy of Personal Data; and The risks to Fivetran and its customers associated with Breaches. Fivetran's risk assessments will: Identify and assess reasonably foreseeable internal and external threats and risks to the privacy, confidentiality, security, integrity, and availability of Personal Data; Assess the likelihood of, and potential damage that can be caused by, identified threats and risks; Assess the adequacy of personnel training concerning, and compliance with, Fivetran's information security program; and Assess the adequacy of service provider arrangements. |
| Measures for certification/assurance of processes and products | Fivetran completes an annual, independent SOC 1 and SOC 2 Type 2 audit of its facilities, networks, and systems. Further, Fivetran is certified under ISO 27001. On Customer's request, Fivetran will provide the audit results. |
| Measures for ensuring data minimisation | Processing of Personal Data Connections for each customer are managed separately within the host environment. Except as described at https://fivetran.com/docs/security-and-privacy/privacy#retentionofcustomerdata and https://fivetran.com/docs/activations/misc/security-and-privacy, Fivetran does not store Personal Data, other than while in transit. Information on access to customer resources that is required for connection functionality is logically separated within the host storage facility: Microsoft Azure, GCP, or AWS. Fivetran does not control the host physical infrastructure. Fivetran relies on the fault-tolerant nature of Microsoft Azure, GCP, and AWS across multiple availability zones, and can redeploy the platform to another region in case of catastrophic failure. Except as described at https://fivetran.com/docs/security-and-privacy/privacy#fivetrandataresidency and https://fivetran.com/docs/activations/misc/data-storage, Fivetran will process Personal Data within the region specified by Customer during configuration of the Fivetran Product. Current geographic regions supported by Fivetran are found here: https://fivetran.com/docs/getting-started/ips and https://fivetran.com/docs/activations/misc/data-storage. In addition, Fivetran will: Collect only as much Personal Data as needed to accomplish the purpose for which the information is collected; Refrain from storing Personal Data on media connected to external networks unless necessary for business purposes; Prohibit download and use of file sharing and other software that can open security vulnerabilities to areas or systems that hold Personal Data; Securely dispose of records containing Personal Data so that the information cannot be read or reconstructed after it is no longer needed to comply with business purposes or legal obligations; and Securely erase media containing Personal Data before reuse. |
| Measures for ensuring data quality | Based on the nature of the Fivetran services, Fivetran is a data pipeline, so the accuracy of the Personal Data depends on whether or not Customer has provided accurate information. |
| Measures for ensuring limited data retention | Except as described at https://fivetran.com/docs/security-and-privacy/privacy#retentionofcustomerdata and https://fivetran.com/docs/activations/misc/security-and-privacy, Fivetran does not store Personal Data, other than while in transit. In addition, Fivetran will use secure destruction procedures to sanitize any unencrypted hard disk, portable storage device or backup media containing Personal Data prior to sending it offsite for maintenance or disposal purposes. |
| Measures for ensuring accountability | Fivetran has a Data Protection Officer, Chief Information Security Officer, and several security and privacy personnel that are responsible for security and privacy compliance, including appropriate security safeguards. |
| Measures for allowing data portability and ensuring erasure | A list of data and digital assets that can be exported (including logs, Fivetran platform connector logs, and audit trail log events) is available in Customer's Fivetran account and is listed in Fivetran's documentation as set forth below: https://fivetran.com/docs/logs https://fivetran.com/docs/logs/fivetran-platform https://fivetran.com/docs/logs#audittraillogevents In addition, Customers may submit data portability requests to privacy@fivetran.com. Except as described at https://fivetran.com/docs/security-and-privacy/privacy#retentionofcustomerdata and https://fivetran.com/docs/activations/misc/security-and-privacy, Fivetran does not store Personal Data, other than while in transit. |
·For transfers to (sub-) processors, also describe the specific technical and organisational measures to be taken by the (sub-) processor to be able to provide assistance to the controller (and, for transfers from a processor to a sub-processor, to the data exporter). Measure | Description
| Contractual language | Fivetran ensures that its subprocessors are subject to substantially similar terms that provide equivalent data protection. |
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| Due Diligence | Fivetran conducts due diligence on third parties, including necessary privacy and security reviews, such as privacy threshold and privacy impact assessments. Fivetran will: Take reasonable steps and conduct due diligence to select and retain subprocessors that are capable of maintaining the privacy, confidentiality, security, integrity or availability of Personal Data consistent with Fivetran's contractual and other legal obligations; Contractually require subprocessors to maintain adequate safeguards for Personal Data that are sufficient to allow Fivetran to meet its contractual and legal requirements regarding protection of Personal Data; and Assess and monitor subprocessors to confirm their compliance with the applicable privacy and information security requirements. |
·List of Subprocessors
·Fivetran's current list of subprocessors may be found at https://fivetran.com/docs/security-and-privacy/privacy#subprocessormanagement.
·Data Processing Addendum effective October 2022
·Data Processing Addendum effective November 2023
·Data Processing Addendum effective December 2024
·Data Processing Addendum effective February 1, 2026 Need help? legal@fivetran.com
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